360 NEO Firmware

In all fairness, as my question was the opposite of what MagiCard would like to achieve I wasn't really expecting a comprehensive answer. Even though I did not get a solution to my question, the answer was well formulated and even offered some alternatives inducing the effect the alternative would have to the print quality.

Fixed and working well, would have been easier if could have paid by credit card

Support were very helpful but sadly we didn't manage to get the 2010 machine working again and I had to buy a new machine.

It was strange what my problem was but support was quick to isolate it with a few pics sent to them. Very happy with the support.

Continuously followed up with Technical Support for status updates on badge printer. Responses were timely, but could have been elaborated better. Printer did return in excellent condition and overall, issues were resolved.