Support for your Rio2E Tango2E Tango+L AvalonE

These printers are now obsolete and no longer supported

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Please read this first

Due to the technology involved in printing onto plastic cards, it is vital to clean your printer regularly to avoid jams and film breakages. Cleaning your printer should always be your first step should an issue arise. Visit our YouTube channel to find out how to clean your printer

Magicard Windows Printer Driver

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Windows Printer Driver Install Error 2502 / 250

If you are getting 2502 / 250_   from the MSI Installer then you may be installing the driver while using a restricted user account that doesn’t h...

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Correct Cleaning Card for your Magicard Printer

It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...

Read more
Cleaning The Rio 2e Tango 2e

Here's a video on cleaning your Rio 2e and Tango 2e.   Watch the Cleaning Video Here ❐   We recommend to follow this process at every dye f...

Read more
How do I know if my computer has USB 3.0 ports?

    Cmd + Space:  start typing 'System Profiler' or find it from Mission Control or: Click the Apple icon located in...

Read more
Print to File

To obtain a Print-to-file (aka .PRN) Some applications (like MS Word) show a Print to File option in the printers list... otherwise follow the step...

Read more
Full colour background are printing with slashes in them.

Set your printer driver for Coloursure Printing. Step 1 Shut down your Badging application< Go to Start Menu>Devices and Printers>Right...

Read more
Rio2E Tango2E Firmware

This is the latest firmware for the Rio 2E and Tango 2E and Avalon E printer models. Firmware V3.33 (20.07.2010). For USB connected printers...

Read more
White Line across printed card | Damaged Printhead Element

I have a white line across the length of my printed cards   👉 It is the same on every card. 👉 It is the same on the printer...

Read more
General Error Message 07:07

Your printer is failing to initialise the Dye Film successfully and requires a firmware update. Ensure your printer is connected via USB; powere...

Read more
Magicard Avalon (E) Driver 1.7.2 iss 1

This is the latest driver for the Magicard Avalon E printers. Note: This driver works on Avalon printers with an 'E' in the serial number only....

Read more
Print Job stuck in the queue when connected to USB

Shut down your badging software. Got to Control Panel > View Devices and Printers > right click on your printer icon and remove device....

Read more
Checking printer connectivity

Download and install the ID Card Printer Support Utility. With the Support Utility now open select the connection method - ie USB. If your p...

Read more
Driver Setup ended Prematurely

If you have any Magicard drivers on your PC please un-install them and reboot your PC. Make sure you do not have any printers connected up t...

Read more
Tango +L Printer Firmware | V2.10

This is the latest firmware (V2.10) for the Tango +L printer model. It is an executable file. To install, run the install program and follow the on...

Read more
.NET Framework errors

To solve a .net framework error. Step 1) First make sure you are installing the latest driver version [embed]https://support.magicard.com/solutio...

Read more
Barcodes not reading or printing out in resin black

Some badging applications send barcodes as a bitmap image and not a true type font. To workaround this follow the steps below. Shut down your badg...

Read more
ID Card Printer Support Utility

This utility is intended for use as an advanced diagnostic and set-up tool, including setting up your Ethernet settings. ⚠️ Please do not use i...

Read more
TeamViewer Remote Help

Click your Operating System image below to begin the downloading our Magicard Quick Support file directly from the TeamViewer website. [caption id=...

Read more
Set a Static IP Address on a Rio Pro or Enduro3E Model

How to set a Static IP address or change from Static to Dynamic. Your printer must be Ethernet Enabled:  denoted with an E in the printers disp...

Read more
When I try to print the job errors out using Ethernet connection

Your TCP/IP port may be the issue. Step 1) Go to Devices and printer > right click the printer and select Printer Properties >Ports Ta...

Read more
Converting Rio / Tango 2e HoloKote to Rio Pro format.

The Rio 2e & Tango 2e Printers offered HoloKote and HoloFlex option in the form of an encrypted memory flash key which is inserted into the front...

Read more
Not pulling cards all the way out of the hopper.

Not pulling cards all the way out of the hopper. Follow the steps below Step 1 Make sure you clean the printer rollers well. Video link to th...

Read more
Error 4:35 after changing the dye film.

This is an indication the film has been installed incorrectly. To insure your film is installed correctly the full roll goes in the back dye film c...

Read more
Tango +L LAMINATOR Firmware | V2.33

This is the latest firmware (V2.33) for the Laminator unit inside the Tango +L printer models. To install this firmware, you will need to download t...

Read more
Exclamation point symbol next to printer icon in devices and printers

Unplug the power chord move the USB cable to a different port on the PC. Check devices and printers again. If you still have an exclamation p...

Read more
Rio 2e XXL Xtended Firmware

This is the latest firmware for the Rio 2e XXL Xtended printer model.   NOTE: This update program will ONLY work when the printer is connected...

Read more
Is my machine capable of using magnetic stripe cards?

Check your printers LCD screen. If you see your printer name followed by an 'M"  or a "Mag"  then it has Magnetic encoding capability. If not...

Read more
Unknown dye film error on Rio2eTango2e

This issue was fixed with the latest firmware version 3.33 for the Rio2e/Tango2e You can download this firmware from the magicard website.

Read more
Driver settings keep changing back

If you driver setting keep reverting back. Step 1) Shut down your badging software. Step 2) Go to the Start Menu > devices and printer >...

Read more
Cards not feeding on a Rio2E/Tango2E

Check you card thickness gate and manually cleaning the rear feed rollers Follow the steps below Step 1 Take the hoppers off. Step 2 Op...

Read more
Light prints

A common cause for light prints is often found to be the wrong Power Supply being connected to the printer. Have you moved your printer or office a...

Read more
Print spooler keeps stopping on Windows 7

Step 1) Start > Start Search > services.msc Step 2) If the spooler is not on, turn it on. If after it is turned on, it turns off auto...

Read more
Not getting edge to edge printing with DSX software

In your DSX software make sure your badge page size is set to 3.38 x 2 .13 inches.

Read more
Cleaning The Rio 2e Tango 2e

Here's a video on cleaning your Rio 2e and Tango 2e.   Watch the Cleaning Video Here ❐   We recommend to follow this process at every dye f...

Read more
Not pulling cards all the way out of the hopper.

Not pulling cards all the way out of the hopper. Follow the steps below Step 1 Make sure you clean the printer rollers well. Video link to th...

Read more
Cards not feeding on a Rio2E/Tango2E

Check you card thickness gate and manually cleaning the rear feed rollers Follow the steps below Step 1 Take the hoppers off. Step 2 Op...

Read more
Cleaning The Rio 2e Tango 2e

Here's a video on cleaning your Rio 2e and Tango 2e.   Watch the Cleaning Video Here ❐   We recommend to follow this process at every dye f...

Read more
Correct Cleaning Card for your Magicard Printer

It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...

Read more
Cleaning The Rio 2e Tango 2e

Here's a video on cleaning your Rio 2e and Tango 2e.   Watch the Cleaning Video Here ❐   We recommend to follow this process at every dye f...

Read more
How do I know if my computer has USB 3.0 ports?

    Cmd + Space:  start typing 'System Profiler' or find it from Mission Control or: Click the Apple icon located in...

Read more
Print Job stuck in the queue when connected to USB

Shut down your badging software. Got to Control Panel > View Devices and Printers > right click on your printer icon and remove device....

Read more
Checking printer connectivity

Download and install the ID Card Printer Support Utility. With the Support Utility now open select the connection method - ie USB. If your p...

Read more
ID Card Printer Support Utility

This utility is intended for use as an advanced diagnostic and set-up tool, including setting up your Ethernet settings. ⚠️ Please do not use i...

Read more
Set a Static IP Address on a Rio Pro or Enduro3E Model

How to set a Static IP address or change from Static to Dynamic. Your printer must be Ethernet Enabled:  denoted with an E in the printers disp...

Read more
When I try to print the job errors out using Ethernet connection

Your TCP/IP port may be the issue. Step 1) Go to Devices and printer > right click the printer and select Printer Properties >Ports Ta...

Read more
Exclamation point symbol next to printer icon in devices and printers

Unplug the power chord move the USB cable to a different port on the PC. Check devices and printers again. If you still have an exclamation p...

Read more
Print spooler keeps stopping on Windows 7

Step 1) Start > Start Search > services.msc Step 2) If the spooler is not on, turn it on. If after it is turned on, it turns off auto...

Read more
Magicard Windows Printer Driver

This is the latest Windows Unified Driver for the full range of Magicard printers, including Secure and Xtended models and variants. Magicard Print...

Read more
Windows Printer Driver Install Error 2502 / 250

If you are getting 2502 / 250_   from the MSI Installer then you may be installing the driver while using a restricted user account that doesn’t h...

Read more
How do I know if my computer has USB 3.0 ports?

    Cmd + Space:  start typing 'System Profiler' or find it from Mission Control or: Click the Apple icon located in...

Read more
Driver Setup ended Prematurely

If you have any Magicard drivers on your PC please un-install them and reboot your PC. Make sure you do not have any printers connected up t...

Read more
.NET Framework errors

To solve a .net framework error. Step 1) First make sure you are installing the latest driver version [embed]https://support.magicard.com/solutio...

Read more
When I try to print the job errors out using Ethernet connection

Your TCP/IP port may be the issue. Step 1) Go to Devices and printer > right click the printer and select Printer Properties >Ports Ta...

Read more
Magicard Windows Driver | Help Guide

  Please see the Magicard Windows Driver help Guide below for everything you need to know regarding all the Magicard Windows driver setti...

Read more
Barcodes not reading or printing out in resin black

Some badging applications send barcodes as a bitmap image and not a true type font. To workaround this follow the steps below. Shut down your badg...

Read more
Driver settings keep changing back

If you driver setting keep reverting back. Step 1) Shut down your badging software. Step 2) Go to the Start Menu > devices and printer >...

Read more
Correct Cleaning Card for your Magicard Printer

It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...

Read more
Cleaning The Rio 2e Tango 2e

Here's a video on cleaning your Rio 2e and Tango 2e.   Watch the Cleaning Video Here ❐   We recommend to follow this process at every dye f...

Read more
Full colour background are printing with slashes in them.

Set your printer driver for Coloursure Printing. Step 1 Shut down your Badging application< Go to Start Menu>Devices and Printers>Right...

Read more
General Error Message 07:07

Your printer is failing to initialise the Dye Film successfully and requires a firmware update. Ensure your printer is connected via USB; powere...

Read more
Error 4:35 after changing the dye film.

This is an indication the film has been installed incorrectly. To insure your film is installed correctly the full roll goes in the back dye film c...

Read more
Unknown dye film error on Rio2eTango2e

This issue was fixed with the latest firmware version 3.33 for the Rio2e/Tango2e You can download this firmware from the magicard website.

Read more
Is my machine capable of using magnetic stripe cards?

Check your printers LCD screen. If you see your printer name followed by an 'M"  or a "Mag"  then it has Magnetic encoding capability. If not...

Read more
General Error Message 07:07

Your printer is failing to initialise the Dye Film successfully and requires a firmware update. Ensure your printer is connected via USB; powere...

Read more
Error 4:35 after changing the dye film.

This is an indication the film has been installed incorrectly. To insure your film is installed correctly the full roll goes in the back dye film c...

Read more
How do I use my Magicard printer?

We sometimes get enquiries from people who find themselves having to use a printer they are unfamiliar with. Maybe somebody left the business an...

Read more
How do I know if my computer has USB 3.0 ports?

    Cmd + Space:  start typing 'System Profiler' or find it from Mission Control or: Click the Apple icon located in...

Read more
White Line across printed card | Damaged Printhead Element

I have a white line across the length of my printed cards   👉 It is the same on every card. 👉 It is the same on the printer...

Read more
Is my machine capable of using magnetic stripe cards?

Check your printers LCD screen. If you see your printer name followed by an 'M"  or a "Mag"  then it has Magnetic encoding capability. If not...

Read more
Magicard Windows Driver | Help Guide

  Please see the Magicard Windows Driver help Guide below for everything you need to know regarding all the Magicard Windows driver setti...

Read more
How do I use my Magicard printer?

We sometimes get enquiries from people who find themselves having to use a printer they are unfamiliar with. Maybe somebody left the business an...

Read more
Correct Cleaning Card for your Magicard Printer

It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...

Read more
Print to File

To obtain a Print-to-file (aka .PRN) Some applications (like MS Word) show a Print to File option in the printers list... otherwise follow the step...

Read more
TeamViewer Remote Help

Click your Operating System image below to begin the downloading our Magicard Quick Support file directly from the TeamViewer website. [caption id=...

Read more
Converting Rio / Tango 2e HoloKote to Rio Pro format.

The Rio 2e & Tango 2e Printers offered HoloKote and HoloFlex option in the form of an encrypted memory flash key which is inserted into the front...

Read more
Magicard Windows Printer Driver

This is the latest Windows Unified Driver for the full range of Magicard printers, including Secure and Xtended models and variants. Magicard Print...

Read more
Magicard Windows Driver | Help Guide

  Please see the Magicard Windows Driver help Guide below for everything you need to know regarding all the Magicard Windows driver setti...

Read more
Cleaning The Rio 2e Tango 2e

Here's a video on cleaning your Rio 2e and Tango 2e.   Watch the Cleaning Video Here ❐   We recommend to follow this process at every dye f...

Read more
Rio2E Tango2E Firmware

This is the latest firmware for the Rio 2E and Tango 2E and Avalon E printer models. Firmware V3.33 (20.07.2010). For USB connected printers...

Read more
Magicard Avalon (E) Driver 1.7.2 iss 1

This is the latest driver for the Magicard Avalon E printers. Note: This driver works on Avalon printers with an 'E' in the serial number only....

Read more
Tango +L Printer Firmware | V2.10

This is the latest firmware (V2.10) for the Tango +L printer model. It is an executable file. To install, run the install program and follow the on...

Read more
ID Card Printer Support Utility

This utility is intended for use as an advanced diagnostic and set-up tool, including setting up your Ethernet settings. ⚠️ Please do not use i...

Read more
Tango +L LAMINATOR Firmware | V2.33

This is the latest firmware (V2.33) for the Laminator unit inside the Tango +L printer models. To install this firmware, you will need to download t...

Read more
Rio 2e XXL Xtended Firmware

This is the latest firmware for the Rio 2e XXL Xtended printer model.   NOTE: This update program will ONLY work when the printer is connected...

Read more
Correct Cleaning Card for your Magicard Printer

It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...

Read more
Print to File

To obtain a Print-to-file (aka .PRN) Some applications (like MS Word) show a Print to File option in the printers list... otherwise follow the step...

Read more
Full colour background are printing with slashes in them.

Set your printer driver for Coloursure Printing. Step 1 Shut down your Badging application< Go to Start Menu>Devices and Printers>Right...

Read more
White Line across printed card | Damaged Printhead Element

I have a white line across the length of my printed cards   👉 It is the same on every card. 👉 It is the same on the printer...

Read more
Barcodes not reading or printing out in resin black

Some badging applications send barcodes as a bitmap image and not a true type font. To workaround this follow the steps below. Shut down your badg...

Read more
Light prints

A common cause for light prints is often found to be the wrong Power Supply being connected to the printer. Have you moved your printer or office a...

Read more
Not getting edge to edge printing with DSX software

In your DSX software make sure your badge page size is set to 3.38 x 2 .13 inches.

Read more
Full colour background are printing with slashes in them.

Set your printer driver for Coloursure Printing. Step 1 Shut down your Badging application< Go to Start Menu>Devices and Printers>Right...

Read more
White Line across printed card | Damaged Printhead Element

I have a white line across the length of my printed cards   👉 It is the same on every card. 👉 It is the same on the printer...

Read more
Light prints

A common cause for light prints is often found to be the wrong Power Supply being connected to the printer. Have you moved your printer or office a...

Read more

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What customers say about our support...

Alan Maxwell from Technical Support provided a very quick resolution for the problem of our MagiCard ID Printer. Excellent working and Thanks a lot!

Printer model: Rio Pro 360

Prompt response to issue. Instructions provided resolved issue immediately.

Printer model: Department of Health Magicard 300

The issue I had with the printer was resolved with speed and professionalism.

Printer model: Magicard 300

I appreciate the service I received during this support ticket. I appreciate being able to correspond via email and I appreciate being able to make contact with you fairly easily. It is very difficult to be able to make contact with people at many companies, but it was very easy to get in touch with you. I appreciate your support and service and am happy to leave a 5 star rating!

Printer model: Rio Pro

In all fairness, as my question was the opposite of what MagiCard would like to achieve I wasn't really expecting a comprehensive answer. Even though I did not get a solution to my question, the answer was well formulated and even offered some alternatives inducing the effect the alternative would have to the print quality.

Printer model:

Global support centres

UK

Waverley House Hampshire Road Granby Industrial Estate
Weymouth, DT4 9XD
United Kingdom

USA

148 E. Stiegel St
Manheim, 17545
United States

Middle East

5WB (West Wing) Office 446
Dubai Airport Free Zone, 371564
United Arab Emirates