Not pulling cards all the way out of the hopper.
Return to printer solutions | Card feed issue
Not pulling cards all the way out of the hopper.
Follow the steps below
Step 1
Make sure you clean the printer rollers well. Video link to this procedure below.
Step 2
Make sure your cleaning cassette and cleaning roller are properly installed. Video link to this procedure below.
Step 3
If the above steps fail to resolve the issue it is possible that the o-ring drive belt has broken.
Take the left side panel off the printer ( two screws on the side and two or three on the back.)
Once removed look for a broken black O-Ring or band.
Step 4
If the O-Ring band is broken you can acquire a new one. Please contact technical support
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