Support for your Pronto NEO

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Pronto NEO product image
Incredibly easy to use with drop-in dye film and hand-fed card loading.

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Introducing NEO PrintAnID
  Please see the PDF guide below for full instructions on downloading, installation and initial use of  Magicard NEO PrintanID. To downl...
Read more
Pronto Cleaning Roller Assembly
- Each of these parts must be fitted.  - They will clean the cards on entry to the printer.  - This will maintain the printing quality and prote...
Read more
How do I use it?
We sometimes get enquiries from people who find themselves having to use a printer they are unfamiliar with. - Maybe somebody left the business and...
Read more
Windows Printer Driver Install Error 2502 / 250_
If you are getting 2502 / 250_   from the MSI Installer then you may be installing the driver while using a restricted user account that doesn’t...
Read more
COVID-19 Magicard Technical Support Update & how to ask for help.
Magicard’s global technical support teams remain operational and able to answer your questions as required. We are working remotely in some countri...
Read more
Pronto NEO Firmware
The Pronto NEO is a variant of Pronto therefore you can download the firmware from the page below:   https://support.magicard.com/s...
Read more
Magicard NEO Printer Driver
Magicard NEO Printer Driver:  v2.6.2.438 Release Date: 20/10/2021 This is the latest Unified Driver for the range of NEO printer...
Read more
Error 16:00 - Can't lift head
When I connect the power lead my printer makes no noise - going straight to the Error 16:00 Q. Did you recently move office or move the printer and P...
Read more
Correct Cleaning Card for your Magicard Printer
It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard Su...
Read more
How do I know if my computer has USB 3.0 ports?
  Cmd + Space:  start typing 'System Profiler' Or find it from Mission Control or:   Click the Apple icon locat...
Read more
Correct PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply.   The wrong PSU can: Cause Faint or Light Printing: https://suppo...
Read more
Query File
To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab (Generation 1 & 2 printers) Navigate through the fo...
Read more
White Line across printed card | Damaged Printhead Element
I have a white line across the length of my printed cards [caption id="attachment_5304" align="alignnone" width="636"] image for illustrative purp...
Read more
Light or Faint Printing
Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently mo...
Read more
TeamViewer Remote Help
Please select your operating system below. Clicking the image will open a new tab and automatically begin the download our Magicard Quick Support...
Read more
Replacing the Printhead
  The video below shows the Magicard 600 printhead replacement but the process is similar for all Magicard direct-to-card printers, both 1st a...
Read more
Error 24:03
When the error 'General Error 24:03 Please contact Technical Support' is seen the problem can be resolved by upgrading to the latest firmware. The...
Read more
Introducing NEO PrintAnID
  Please see the PDF guide below for full instructions on downloading, installation and initial use of  Magicard NEO PrintanID. To downl...
Read more
Pronto Cleaning Roller Assembly
- Each of these parts must be fitted.  - They will clean the cards on entry to the printer.  - This will maintain the printing quality and prote...
Read more
How do I use it?
We sometimes get enquiries from people who find themselves having to use a printer they are unfamiliar with. - Maybe somebody left the business and...
Read more
Correct Cleaning Card for your Magicard Printer
It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard Su...
Read more
Query File
To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab (Generation 1 & 2 printers) Navigate through the fo...
Read more
TeamViewer Remote Help
Please select your operating system below. Clicking the image will open a new tab and automatically begin the download our Magicard Quick Support...
Read more
Replacing the Printhead
  The video below shows the Magicard 600 printhead replacement but the process is similar for all Magicard direct-to-card printers, both 1st a...
Read more
Pronto NEO Firmware
The Pronto NEO is a variant of Pronto therefore you can download the firmware from the page below:   https://support.magicard.com/s...
Read more
Magicard NEO Printer Driver
Magicard NEO Printer Driver:  v2.6.2.438 Release Date: 20/10/2021 This is the latest Unified Driver for the range of NEO printer...
Read more
COVID-19 Magicard Technical Support Update & how to ask for help.
Magicard’s global technical support teams remain operational and able to answer your questions as required. We are working remotely in some countri...
Read more
Correct PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply.   The wrong PSU can: Cause Faint or Light Printing: https://suppo...
Read more
Pronto Cleaning Roller Assembly
- Each of these parts must be fitted.  - They will clean the cards on entry to the printer.  - This will maintain the printing quality and prote...
Read more
Correct Cleaning Card for your Magicard Printer
It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard Su...
Read more
Correct PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply.   The wrong PSU can: Cause Faint or Light Printing: https://suppo...
Read more
How do I know if my computer has USB 3.0 ports?
  Cmd + Space:  start typing 'System Profiler' Or find it from Mission Control or:   Click the Apple icon locat...
Read more
Windows Printer Driver Install Error 2502 / 250_
If you are getting 2502 / 250_   from the MSI Installer then you may be installing the driver while using a restricted user account that doesn’t...
Read more
How do I know if my computer has USB 3.0 ports?
  Cmd + Space:  start typing 'System Profiler' Or find it from Mission Control or:   Click the Apple icon locat...
Read more
Correct Cleaning Card for your Magicard Printer
It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard Su...
Read more
Error 24:03
When the error 'General Error 24:03 Please contact Technical Support' is seen the problem can be resolved by upgrading to the latest firmware. The...
Read more
Error 16:00 - Can't lift head
When I connect the power lead my printer makes no noise - going straight to the Error 16:00 Q. Did you recently move office or move the printer and P...
Read more
Correct PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply.   The wrong PSU can: Cause Faint or Light Printing: https://suppo...
Read more
Query File
To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab (Generation 1 & 2 printers) Navigate through the fo...
Read more
Error 24:03
When the error 'General Error 24:03 Please contact Technical Support' is seen the problem can be resolved by upgrading to the latest firmware. The...
Read more
Error 16:00 - Can't lift head
When I connect the power lead my printer makes no noise - going straight to the Error 16:00 Q. Did you recently move office or move the printer and P...
Read more
Correct PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply.   The wrong PSU can: Cause Faint or Light Printing: https://suppo...
Read more
Query File
To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab (Generation 1 & 2 printers) Navigate through the fo...
Read more
Light or Faint Printing
Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently mo...
Read more
How do I use it?
We sometimes get enquiries from people who find themselves having to use a printer they are unfamiliar with. - Maybe somebody left the business and...
Read more
Error 16:00 - Can't lift head
When I connect the power lead my printer makes no noise - going straight to the Error 16:00 Q. Did you recently move office or move the printer and P...
Read more
How do I know if my computer has USB 3.0 ports?
  Cmd + Space:  start typing 'System Profiler' Or find it from Mission Control or:   Click the Apple icon locat...
Read more
Correct PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply.   The wrong PSU can: Cause Faint or Light Printing: https://suppo...
Read more
Query File
To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab (Generation 1 & 2 printers) Navigate through the fo...
Read more
White Line across printed card | Damaged Printhead Element
I have a white line across the length of my printed cards [caption id="attachment_5304" align="alignnone" width="636"] image for illustrative purp...
Read more
Light or Faint Printing
Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently mo...
Read more
Replacing the Printhead
  The video below shows the Magicard 600 printhead replacement but the process is similar for all Magicard direct-to-card printers, both 1st a...
Read more
Error 16:00 - Can't lift head
When I connect the power lead my printer makes no noise - going straight to the Error 16:00 Q. Did you recently move office or move the printer and P...
Read more
Correct Cleaning Card for your Magicard Printer
It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard Su...
Read more
Correct PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply.   The wrong PSU can: Cause Faint or Light Printing: https://suppo...
Read more
White Line across printed card | Damaged Printhead Element
I have a white line across the length of my printed cards [caption id="attachment_5304" align="alignnone" width="636"] image for illustrative purp...
Read more
Light or Faint Printing
Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently mo...
Read more
COVID-19 Magicard Technical Support Update & how to ask for help.
Magicard’s global technical support teams remain operational and able to answer your questions as required. We are working remotely in some countri...
Read more
Correct PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply.   The wrong PSU can: Cause Faint or Light Printing: https://suppo...
Read more
White Line across printed card | Damaged Printhead Element
I have a white line across the length of my printed cards [caption id="attachment_5304" align="alignnone" width="636"] image for illustrative purp...
Read more
Light or Faint Printing
Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently mo...
Read more

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