Pronto NEO Firmware

We ended up not getting the piece repaired due to the cost but support was great about getting back to me which I appreciate.

The issue I had with the printer was resolved with speed and professionalism.

Alan M was a fab help! Quick to help and even called me back when we were cut off due to a power cut on my end! Called him back the following week and he remembered me and the problem i was having. Thanks Alan!!

Contacted MagiCard for advice and support, got great friendly service, very helpful , much appreciated

4 stars were given because the printer was literally bought a month and a half ago and instead of just swapping it out with a new one, we had to go through the manufacturers warranty process. I will say, from the time I shipped it out to the time I got it back was great. Hardly any time passed.