Support for your Enduro NEO

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Enduro NEO product image
Robust, durable and reliable, the Enduro NEO is perfect for schools, colleges and medium sized businesses.

Browse solutions for Enduro NEO

PLEASE READ THIS FIRST

Due to the technology involved in printing onto plastic cards, it is vital to clean your printer regularly to avoid jams and film breakages. Cleaning your printer should always be your first step should an issue arise. Visit our YouTube channel to find out how to clean your printer

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Windows Driver | Help Guide
Please see the Windows Driver help Guide below for everything you need to know regarding all the windows driver settings and functionality.  ...
Read more
Introducing NEO PrintAnID
  Please see the PDF guide below for full instructions on downloading, installation and initial use of  Magicard NEO PrintanID. To downl...
Read more
How do I use it?
We sometimes get enquiries from people who find themselves having to use a printer they are unfamiliar with. - Maybe somebody left the business and...
Read more
Windows Printer Driver Install Error 2502 / 250_
If you are getting 2502 / 250_   from the MSI Installer then you may be installing the driver while using a restricted user account that doesn’t h...
Read more
Technical Support & how to ask for help.
    Support articles for your specific printer can be found by entering your printer serial number on the homepage, or you can browse...
Read more
Enduro NEO Firmware
The Enduro Neo is a variant of the Enduro 3e and therefore you can download the firmware from the page below:   https://support.mag...
Read more
Magicard NEO Printer Driver
Magicard NEO Printer Driver:  v2.7.1.600 Release Date: 16/03/2022 This is the latest Unified Driver for the range of NEO printer...
Read more
Error 16:00 - Can't lift head
When I connect the power lead my printer makes no noise - going straight to the Error 16:00 Q. Did you recently move office or move the printer and P...
Read more
macOS Printer Driver
    This is the latest macOS driver for all Magicard desktop ID card printers.   macOS Driver Version: 1.2.3   Release Date: 2...
Read more
Correct Cleaning Card for your Magicard Printer
It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard Su...
Read more
How do I know if my computer has USB 3.0 ports?
  Cmd + Space:  start typing 'System Profiler' Or find it from Mission Control or:   Click the Apple icon locat...
Read more
Correct PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply.   The wrong PSU can: Cause Faint or Light Printing: https://suppo...
Read more
Query File
To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab (Generation 1 & 2 printers) Navigate through the fo...
Read more
White Line across printed card | Damaged Printhead Element
I have a white line across the length of my printed cards   👉 It is the same on every card.   👉 It is the...
Read more
Light or Faint Printing
Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently mo...
Read more
TeamViewer Remote Help
Click your Operating System image below to begin the downloading our Magicard Quick Support file directly from the TeamViewer website. [capt...
Read more
Replacing the Printhead
  The video below shows the Magicard 600 printhead replacement but the process is similar for all Magicard direct-to-card printers, both 1st a...
Read more
Error 24:03
When the error 'General Error 24:03 Please contact Technical Support' is seen the problem can be resolved by upgrading to the latest firmware. The...
Read more
Windows Driver | Help Guide
Please see the Windows Driver help Guide below for everything you need to know regarding all the windows driver settings and functionality.  ...
Read more
Introducing NEO PrintAnID
  Please see the PDF guide below for full instructions on downloading, installation and initial use of  Magicard NEO PrintanID. To downl...
Read more
How do I use it?
We sometimes get enquiries from people who find themselves having to use a printer they are unfamiliar with. - Maybe somebody left the business and...
Read more
Correct Cleaning Card for your Magicard Printer
It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard Su...
Read more
Query File
To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab (Generation 1 & 2 printers) Navigate through the fo...
Read more
TeamViewer Remote Help
Click your Operating System image below to begin the downloading our Magicard Quick Support file directly from the TeamViewer website. [capt...
Read more
Replacing the Printhead
  The video below shows the Magicard 600 printhead replacement but the process is similar for all Magicard direct-to-card printers, both 1st a...
Read more
Windows Driver | Help Guide
Please see the Windows Driver help Guide below for everything you need to know regarding all the windows driver settings and functionality.  ...
Read more
Enduro NEO Firmware
The Enduro Neo is a variant of the Enduro 3e and therefore you can download the firmware from the page below:   https://support.mag...
Read more
Magicard NEO Printer Driver
Magicard NEO Printer Driver:  v2.7.1.600 Release Date: 16/03/2022 This is the latest Unified Driver for the range of NEO printer...
Read more
macOS Printer Driver
    This is the latest macOS driver for all Magicard desktop ID card printers.   macOS Driver Version: 1.2.3   Release Date: 2...
Read more
Technical Support & how to ask for help.
    Support articles for your specific printer can be found by entering your printer serial number on the homepage, or you can browse...
Read more
Correct PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply.   The wrong PSU can: Cause Faint or Light Printing: https://suppo...
Read more
Correct Cleaning Card for your Magicard Printer
It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard Su...
Read more
Correct PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply.   The wrong PSU can: Cause Faint or Light Printing: https://suppo...
Read more
How do I know if my computer has USB 3.0 ports?
  Cmd + Space:  start typing 'System Profiler' Or find it from Mission Control or:   Click the Apple icon locat...
Read more
Windows Printer Driver Install Error 2502 / 250_
If you are getting 2502 / 250_   from the MSI Installer then you may be installing the driver while using a restricted user account that doesn’t h...
Read more
How do I know if my computer has USB 3.0 ports?
  Cmd + Space:  start typing 'System Profiler' Or find it from Mission Control or:   Click the Apple icon locat...
Read more
Windows Driver | Help Guide
Please see the Windows Driver help Guide below for everything you need to know regarding all the windows driver settings and functionality.  ...
Read more
Correct Cleaning Card for your Magicard Printer
It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard Su...
Read more
Error 24:03
When the error 'General Error 24:03 Please contact Technical Support' is seen the problem can be resolved by upgrading to the latest firmware. The...
Read more
Error 16:00 - Can't lift head
When I connect the power lead my printer makes no noise - going straight to the Error 16:00 Q. Did you recently move office or move the printer and P...
Read more
Correct PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply.   The wrong PSU can: Cause Faint or Light Printing: https://suppo...
Read more
Query File
To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab (Generation 1 & 2 printers) Navigate through the fo...
Read more
Error 24:03
When the error 'General Error 24:03 Please contact Technical Support' is seen the problem can be resolved by upgrading to the latest firmware. The...
Read more
Error 16:00 - Can't lift head
When I connect the power lead my printer makes no noise - going straight to the Error 16:00 Q. Did you recently move office or move the printer and P...
Read more
Correct PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply.   The wrong PSU can: Cause Faint or Light Printing: https://suppo...
Read more
Query File
To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab (Generation 1 & 2 printers) Navigate through the fo...
Read more
Light or Faint Printing
Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently mo...
Read more
How do I use it?
We sometimes get enquiries from people who find themselves having to use a printer they are unfamiliar with. - Maybe somebody left the business and...
Read more
Error 16:00 - Can't lift head
When I connect the power lead my printer makes no noise - going straight to the Error 16:00 Q. Did you recently move office or move the printer and P...
Read more
How do I know if my computer has USB 3.0 ports?
  Cmd + Space:  start typing 'System Profiler' Or find it from Mission Control or:   Click the Apple icon locat...
Read more
Correct PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply.   The wrong PSU can: Cause Faint or Light Printing: https://suppo...
Read more
Query File
To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab (Generation 1 & 2 printers) Navigate through the fo...
Read more
White Line across printed card | Damaged Printhead Element
I have a white line across the length of my printed cards   👉 It is the same on every card.   👉 It is the...
Read more
Light or Faint Printing
Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently mo...
Read more
Replacing the Printhead
  The video below shows the Magicard 600 printhead replacement but the process is similar for all Magicard direct-to-card printers, both 1st a...
Read more
Error 16:00 - Can't lift head
When I connect the power lead my printer makes no noise - going straight to the Error 16:00 Q. Did you recently move office or move the printer and P...
Read more
Correct Cleaning Card for your Magicard Printer
It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard Su...
Read more
Correct PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply.   The wrong PSU can: Cause Faint or Light Printing: https://suppo...
Read more
White Line across printed card | Damaged Printhead Element
I have a white line across the length of my printed cards   👉 It is the same on every card.   👉 It is the...
Read more
Light or Faint Printing
Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently mo...
Read more
Technical Support & how to ask for help.
    Support articles for your specific printer can be found by entering your printer serial number on the homepage, or you can browse...
Read more
Correct PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply.   The wrong PSU can: Cause Faint or Light Printing: https://suppo...
Read more
White Line across printed card | Damaged Printhead Element
I have a white line across the length of my printed cards   👉 It is the same on every card.   👉 It is the...
Read more
Light or Faint Printing
Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently mo...
Read more

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