Support for your Enduro NEO

Robust, durable and reliable, the Enduro NEO is perfect for schools, colleges and medium sized businesses.

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Due to the technology involved in printing onto plastic cards, it is vital to clean your printer regularly to avoid jams and film breakages. Cleaning your printer should always be your first step should an issue arise. Visit our YouTube channel to find out how to clean your printer

macOS Printer Driver

This is the latest macOS driver for all Magicard desktop ID card printers. macOS Driver Version: 1.4.0 Release Date: 25.06.2024  ...

Read more
Magicard Windows Driver | Help Guide

  Please see the Magicard Windows Driver help Guide below for everything you need to know regarding all the Magicard Windows driver setti...

Read more
Magicard printer not printing in colour even when it has colour film installed

This issue can arise when the printer and PC are not communicating properly. Following the procedure below can fix this issue if you are connected...

Read more
Feature Key Creation Process

A useful infographic overview of the feature key creation process

Read more
Introducing NEO PrintAnID

Please see the PDF guide below for full instructions on downloading, installation and initial use of  Magicard NEO PrintanID. To download your...

Read more
How do I use my Magicard printer?

We sometimes get enquiries from people who find themselves having to use a printer they are unfamiliar with. Maybe somebody left the business an...

Read more
Windows Printer Driver Install Error 2502 / 250

If you are getting 2502 / 250_   from the MSI Installer then you may be installing the driver while using a restricted user account that doesn’t h...

Read more
Enduro NEO Firmware

The Enduro Neo is a variant of the Enduro 3e and therefore you can download the firmware from the page below https://support.magicard.com/solution/...

Read more
Magicard NEO Printer Driver

Magicard NEO Printer Driver:  v3.1.0.1093 Release Date: 19/08/2024 This is the latest Unified Driver for the range of NEO printers. It cov...

Read more
Correct Cleaning Card for your Magicard Printer

It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...

Read more
How do I know if my computer has USB 3.0 ports?

    Cmd + Space:  start typing 'System Profiler' or find it from Mission Control or: Click the Apple icon located in...

Read more
Correct PSU Power Supply

Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...

Read more
How to obtain a Printer Query File

To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab Navigate through the following steps: Control Panel...

Read more
Enable CUPS Web Interface: Mac OSX

The CUPS Web Interface may be disabled by default on your Mac. To enable it so you can access the printing system to set up your default settin...

Read more
Printer and Driver Language

*This information is correct as of Windows Driver Version 2.8.2.779 (Release Date: 22/05/2023) Driver Language The driver will inherit...

Read more
Printer Sharing

After the steps below other people on your network can connect to your USB printer. All they need to do is add a network printer (your printer) to...

Read more
White Line across printed card | Damaged Printhead Element

I have a white line across the length of my printed cards   👉 It is the same on every card. 👉 It is the same on the printer...

Read more
Light or Faint Printing

Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently move...

Read more
TeamViewer Remote Help

Click your Operating System image below to begin the downloading our Magicard Quick Support file directly from the TeamViewer website. [caption id=...

Read more
Replacing the Printhead

The video below shows the Magicard 600 printhead replacement but the process is very similar for all Magicard direct-to-card printers. Please visit...

Read more
Correct PSU Power Supply

Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...

Read more
Correct Cleaning Card for your Magicard Printer

It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...

Read more
Correct PSU Power Supply

Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...

Read more
Magicard printer not printing in colour even when it has colour film installed

This issue can arise when the printer and PC are not communicating properly. Following the procedure below can fix this issue if you are connected...

Read more
How do I know if my computer has USB 3.0 ports?

    Cmd + Space:  start typing 'System Profiler' or find it from Mission Control or: Click the Apple icon located in...

Read more
Printer Sharing

After the steps below other people on your network can connect to your USB printer. All they need to do is add a network printer (your printer) to...

Read more
macOS Printer Driver

This is the latest macOS driver for all Magicard desktop ID card printers. macOS Driver Version: 1.4.0 Release Date: 25.06.2024  ...

Read more
Magicard printer not printing in colour even when it has colour film installed

This issue can arise when the printer and PC are not communicating properly. Following the procedure below can fix this issue if you are connected...

Read more
Windows Printer Driver Install Error 2502 / 250

If you are getting 2502 / 250_   from the MSI Installer then you may be installing the driver while using a restricted user account that doesn’t h...

Read more
How do I know if my computer has USB 3.0 ports?

    Cmd + Space:  start typing 'System Profiler' or find it from Mission Control or: Click the Apple icon located in...

Read more
Printer Sharing

After the steps below other people on your network can connect to your USB printer. All they need to do is add a network printer (your printer) to...

Read more
Magicard Windows Driver | Help Guide

  Please see the Magicard Windows Driver help Guide below for everything you need to know regarding all the Magicard Windows driver setti...

Read more
Magicard printer not printing in colour even when it has colour film installed

This issue can arise when the printer and PC are not communicating properly. Following the procedure below can fix this issue if you are connected...

Read more
Enable CUPS Web Interface: Mac OSX

The CUPS Web Interface may be disabled by default on your Mac. To enable it so you can access the printing system to set up your default settin...

Read more
Printer and Driver Language

*This information is correct as of Windows Driver Version 2.8.2.779 (Release Date: 22/05/2023) Driver Language The driver will inherit...

Read more
Magicard printer not printing in colour even when it has colour film installed

This issue can arise when the printer and PC are not communicating properly. Following the procedure below can fix this issue if you are connected...

Read more
Correct Cleaning Card for your Magicard Printer

It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...

Read more
Magicard printer not printing in colour even when it has colour film installed

This issue can arise when the printer and PC are not communicating properly. Following the procedure below can fix this issue if you are connected...

Read more
Correct PSU Power Supply

Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...

Read more
How to obtain a Printer Query File

To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab Navigate through the following steps: Control Panel...

Read more
Correct PSU Power Supply

Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...

Read more
How to obtain a Printer Query File

To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab Navigate through the following steps: Control Panel...

Read more
Light or Faint Printing

Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently move...

Read more
Magicard printer not printing in colour even when it has colour film installed

This issue can arise when the printer and PC are not communicating properly. Following the procedure below can fix this issue if you are connected...

Read more
How do I use my Magicard printer?

We sometimes get enquiries from people who find themselves having to use a printer they are unfamiliar with. Maybe somebody left the business an...

Read more
How do I know if my computer has USB 3.0 ports?

    Cmd + Space:  start typing 'System Profiler' or find it from Mission Control or: Click the Apple icon located in...

Read more
Correct PSU Power Supply

Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...

Read more
How to obtain a Printer Query File

To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab Navigate through the following steps: Control Panel...

Read more
Printer Sharing

After the steps below other people on your network can connect to your USB printer. All they need to do is add a network printer (your printer) to...

Read more
White Line across printed card | Damaged Printhead Element

I have a white line across the length of my printed cards   👉 It is the same on every card. 👉 It is the same on the printer...

Read more
Light or Faint Printing

Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently move...

Read more
Replacing the Printhead

The video below shows the Magicard 600 printhead replacement but the process is very similar for all Magicard direct-to-card printers. Please visit...

Read more
Magicard Windows Driver | Help Guide

  Please see the Magicard Windows Driver help Guide below for everything you need to know regarding all the Magicard Windows driver setti...

Read more
Introducing NEO PrintAnID

Please see the PDF guide below for full instructions on downloading, installation and initial use of  Magicard NEO PrintanID. To download your...

Read more
How do I use my Magicard printer?

We sometimes get enquiries from people who find themselves having to use a printer they are unfamiliar with. Maybe somebody left the business an...

Read more
Correct Cleaning Card for your Magicard Printer

It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...

Read more
How to obtain a Printer Query File

To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab Navigate through the following steps: Control Panel...

Read more
TeamViewer Remote Help

Click your Operating System image below to begin the downloading our Magicard Quick Support file directly from the TeamViewer website. [caption id=...

Read more
Replacing the Printhead

The video below shows the Magicard 600 printhead replacement but the process is very similar for all Magicard direct-to-card printers. Please visit...

Read more
macOS Printer Driver

This is the latest macOS driver for all Magicard desktop ID card printers. macOS Driver Version: 1.4.0 Release Date: 25.06.2024  ...

Read more
Magicard Windows Driver | Help Guide

  Please see the Magicard Windows Driver help Guide below for everything you need to know regarding all the Magicard Windows driver setti...

Read more
Enduro NEO Firmware

The Enduro Neo is a variant of the Enduro 3e and therefore you can download the firmware from the page below https://support.magicard.com/solution/...

Read more
Magicard NEO Printer Driver

Magicard NEO Printer Driver:  v3.1.0.1093 Release Date: 19/08/2024 This is the latest Unified Driver for the range of NEO printers. It cov...

Read more
Feature Key Creation Process

A useful infographic overview of the feature key creation process

Read more
Magicard printer not printing in colour even when it has colour film installed

This issue can arise when the printer and PC are not communicating properly. Following the procedure below can fix this issue if you are connected...

Read more
Correct Cleaning Card for your Magicard Printer

It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...

Read more
Correct PSU Power Supply

Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...

Read more
White Line across printed card | Damaged Printhead Element

I have a white line across the length of my printed cards   👉 It is the same on every card. 👉 It is the same on the printer...

Read more
Light or Faint Printing

Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently move...

Read more
Introducing NEO PrintAnID

Please see the PDF guide below for full instructions on downloading, installation and initial use of  Magicard NEO PrintanID. To download your...

Read more
Magicard printer not printing in colour even when it has colour film installed

This issue can arise when the printer and PC are not communicating properly. Following the procedure below can fix this issue if you are connected...

Read more
Correct PSU Power Supply

Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...

Read more
White Line across printed card | Damaged Printhead Element

I have a white line across the length of my printed cards   👉 It is the same on every card. 👉 It is the same on the printer...

Read more
Light or Faint Printing

Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently move...

Read more

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What customers say about our support...

Detailed instructions given to resolve the issue.

Printer model:

It was strange what my problem was but support was quick to isolate it with a few pics sent to them. Very happy with the support.

Printer model: Magicard 600

Customer service were very patient and helpful when communicating with me to figure out the problem with the machine! Thank you for the repair, printer works again! It did take a little longer than expected to get it back, about three weeks instead of two.

Printer model: Enduro3e

Fixed and working well, would have been easier if could have paid by credit card

Printer model: Prima Laminator

Prompt response to issue. Instructions provided resolved issue immediately.

Printer model: Department of Health Magicard 300

Global support centres

UK

Magicard Ltd (HQ)
Waverley House Hampshire Road Granby Industrial Estate
Weymouth, DT4 9XD
United Kingdom

USA

Brady (North America)
148 E. Stiegel St
Manheim, 17545
United States

Middle East

Magicard (Sales & Support Hub)
5WB (West Wing) Office 446
Dubai Airport Free Zone, 371564
United Arab Emirates

Europe

Brady (Belgium)
Industriepark
Lindestraat 20, 9240
Belgium

Magicard European support from Brady