Support for your PCP DUO

Double sided price cards for your counter

Create support case Register printer

Please read this first

Due to the technology involved in printing onto plastic cards, it is vital to clean your printer regularly to avoid jams and film breakages. Cleaning your printer should always be your first step should an issue arise. Visit our YouTube channel to find out how to clean your printer

Magicard Windows Driver | Help Guide

Please see the Magicard Windows Driver help Guide below for everything you need to know regarding all the Magicard Windows driver setti...

Cleaning Roller Assembly

This page is relevant for Magicard direct-to-card printers, except Pronto. The cleaning rollers are an integral and crucial part of your...

Windows Printer Driver Install Error 2502 / 250

If you are getting 2502 / 250_ from the MSI Installer then you may be installing the driver while using a restricted user account that doesn’t h...

Printers Currently Supported for Out of Warranty Repairs

Magicard Ltd.’s intentions are to support / repair a product for five years after last date of manufacture where possible. *Legacy printers not l...

PriceCardPro Printer Driver

This is the latest Windows Printer Driver for the full range of PriceCard Pro printer models. PriceCard Pro Printer Driver: v3.1.0.1093 Rele...

PriceCardPro Duo firmware

PriceCardPro Duo is a variant of the Enduro 3e and therefore firmware can be downloaded and installed as per the page linked below: [embed]https://...

PriceCardPro Printer Manuals

Download the PriceCardPro user manuals for the following printer models: PriceCard Pro Flex PriceCard Pro Flex 360 PriceCard Pro Duo PriceCard P...

Correct Cleaning Card for your Magicard Printer

It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...

How do I know if my computer has USB 3.0 ports?

Cmd + Space: start typing 'System Profiler' or find it from Mission Control or: Click the Apple icon located in...

Correct PSU Power Supply

Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...

Enable CUPS Web Interface: Mac OSX

The CUPS Web Interface may be disabled by default on your Mac. To enable it so you can access the printing system to set up your default settin...

Printer and Driver Language

*This information is correct as of Windows Driver Version 2.8.2.779 (Release Date: 22/05/2023) Driver Language The driver will inherit...

Printer Sharing

After the steps below other people on your network can connect to your USB printer. All they need to do is add a network printer (your printer) to...

ID Card Printer Support Utility

This utility is intended for use as an advanced diagnostic and set-up tool, including setting up your Ethernet settings. ⚠️ Please do not use i...

TeamViewer Remote Help

Click your Operating System image below to begin the downloading our Magicard Quick Support file directly from the TeamViewer website. [caption id=...

Replacing the Printhead

The video below shows the Magicard 600 printhead replacement but the process is very similar for all Magicard direct-to-card printers. Please visit...

Correct PSU Power Supply

Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...

Cleaning Roller Assembly

This page is relevant for Magicard direct-to-card printers, except Pronto. The cleaning rollers are an integral and crucial part of your...

Cleaning Roller Assembly

This page is relevant for Magicard direct-to-card printers, except Pronto. The cleaning rollers are an integral and crucial part of your...

Cleaning Roller Assembly

This page is relevant for Magicard direct-to-card printers, except Pronto. The cleaning rollers are an integral and crucial part of your...

Correct Cleaning Card for your Magicard Printer

It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...

Correct PSU Power Supply

Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...

How do I know if my computer has USB 3.0 ports?

Cmd + Space: start typing 'System Profiler' or find it from Mission Control or: Click the Apple icon located in...

Printer Sharing

After the steps below other people on your network can connect to your USB printer. All they need to do is add a network printer (your printer) to...

ID Card Printer Support Utility

This utility is intended for use as an advanced diagnostic and set-up tool, including setting up your Ethernet settings. ⚠️ Please do not use i...

Windows Printer Driver Install Error 2502 / 250

If you are getting 2502 / 250_ from the MSI Installer then you may be installing the driver while using a restricted user account that doesn’t h...

PriceCardPro Printer Driver

This is the latest Windows Printer Driver for the full range of PriceCard Pro printer models. PriceCard Pro Printer Driver: v3.1.0.1093 Rele...

How do I know if my computer has USB 3.0 ports?

Cmd + Space: start typing 'System Profiler' or find it from Mission Control or: Click the Apple icon located in...

Printer Sharing

After the steps below other people on your network can connect to your USB printer. All they need to do is add a network printer (your printer) to...

Magicard Windows Driver | Help Guide

Please see the Magicard Windows Driver help Guide below for everything you need to know regarding all the Magicard Windows driver setti...

Enable CUPS Web Interface: Mac OSX

The CUPS Web Interface may be disabled by default on your Mac. To enable it so you can access the printing system to set up your default settin...

Printer and Driver Language

*This information is correct as of Windows Driver Version 2.8.2.779 (Release Date: 22/05/2023) Driver Language The driver will inherit...

Cleaning Roller Assembly

This page is relevant for Magicard direct-to-card printers, except Pronto. The cleaning rollers are an integral and crucial part of your...

Correct Cleaning Card for your Magicard Printer

It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...

Correct PSU Power Supply

Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...

Cleaning Roller Assembly

This page is relevant for Magicard direct-to-card printers, except Pronto. The cleaning rollers are an integral and crucial part of your...

Correct PSU Power Supply

Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...

Cleaning Roller Assembly

This page is relevant for Magicard direct-to-card printers, except Pronto. The cleaning rollers are an integral and crucial part of your...

How do I know if my computer has USB 3.0 ports?

Cmd + Space: start typing 'System Profiler' or find it from Mission Control or: Click the Apple icon located in...

Correct PSU Power Supply

Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...

Printer Sharing

After the steps below other people on your network can connect to your USB printer. All they need to do is add a network printer (your printer) to...

Replacing the Printhead

The video below shows the Magicard 600 printhead replacement but the process is very similar for all Magicard direct-to-card printers. Please visit...

Magicard Windows Driver | Help Guide

Please see the Magicard Windows Driver help Guide below for everything you need to know regarding all the Magicard Windows driver setti...

Cleaning Roller Assembly

This page is relevant for Magicard direct-to-card printers, except Pronto. The cleaning rollers are an integral and crucial part of your...

Correct Cleaning Card for your Magicard Printer

It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...

TeamViewer Remote Help

Click your Operating System image below to begin the downloading our Magicard Quick Support file directly from the TeamViewer website. [caption id=...

Replacing the Printhead

The video below shows the Magicard 600 printhead replacement but the process is very similar for all Magicard direct-to-card printers. Please visit...

Magicard Windows Driver | Help Guide

Please see the Magicard Windows Driver help Guide below for everything you need to know regarding all the Magicard Windows driver setti...

PriceCardPro Printer Driver

This is the latest Windows Printer Driver for the full range of PriceCard Pro printer models. PriceCard Pro Printer Driver: v3.1.0.1093 Rele...

PriceCardPro Duo firmware

PriceCardPro Duo is a variant of the Enduro 3e and therefore firmware can be downloaded and installed as per the page linked below: [embed]https://...

PriceCardPro Printer Manuals

Download the PriceCardPro user manuals for the following printer models: PriceCard Pro Flex PriceCard Pro Flex 360 PriceCard Pro Duo PriceCard P...

ID Card Printer Support Utility

This utility is intended for use as an advanced diagnostic and set-up tool, including setting up your Ethernet settings. ⚠️ Please do not use i...

Cleaning Roller Assembly

This page is relevant for Magicard direct-to-card printers, except Pronto. The cleaning rollers are an integral and crucial part of your...

Correct Cleaning Card for your Magicard Printer

It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...

Correct PSU Power Supply

Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...

Correct PSU Power Supply

Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...

Direct technical support

Create online support tickets with our industry leading and experienced support staff. Sign up

Register your products

What customers say about our support...

Continuously followed up with Technical Support for status updates on badge printer. Responses were timely, but could have been elaborated better. Printer did return in excellent condition and overall, issues were resolved.

Printer model: Magicard 600

The Support techs at Magicard fixed the card printer and got it back to us promptly. It was packed very securely and we received it in just a couple weeks of sending it in.

Printer model: Pronto

Very speedy, helpful and was able to speak immediately with a technician on the phone

Printer model: Magicard 300

Every time I contact assistance, they are really prompt in answering my questions and getting my machine working again. Great service.

Printer model:

Really helpful, communication was great and the service was quick and efficient, Many thanks

Printer model: Magicard 600

Global support centres

UK

Magicard Ltd (HQ)
Waverley House Hampshire Road Granby Industrial Estate
Weymouth, DT4 9XD
United Kingdom

USA

Brady (North America)
148 E. Stiegel St
Manheim, 17545
United States

Europe

Brady (Belgium)
Poldergotestraat 9
Zele, 9240
Belgium

Middle East

Magicard (Sales & Support Hub)
5WB (West Wing) Office 446
Dubai Airport Free Zone, 371564
United Arab Emirates

Please read this first

Direct technical support

Register your products

What customers say about our support...

UK

USA

Europe

Middle East

Magicard main site

Magicard Partner Portal

Magicard Marketing Portal