Support for your Prima 4

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Due to the technology involved in printing onto plastic cards, it is vital to clean your printer regularly to avoid jams and film breakages. Cleaning your printer should always be your first step should an issue arise. Visit our YouTube channel to find out how to clean your printer

Prima Laminator User Guides

  Please find below the User guides for both Prima Uno and Duo Laminators.   Prima451 = Uno / Single Sided  Prima452 = Duo / Double Sid...

Read more
Prima User Manual

The User Manual explains how to setup your Prima 4 and Prima 8 Printer. It also provides help and information about operation, settings and...

Read more
Blank ID Card Templates

The templates on this page are intended to provide a simple way to establish basic printing for your ID Cards. They are not intended as a replacement...

Read more
How do I use my Magicard printer?

We sometimes get enquiries from people who find themselves having to use a printer they are unfamiliar with. Maybe somebody left the business an...

Read more
Printers Currently Supported for Out of Warranty Repairs

Magicard Ltd.’s intentions are to support / repair a product for five years after last date of manufacture where possible. *Legacy printers not l...

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GDPR & Security Erase Feature

The Prima 4 & Prima 8 printer has a feature to be compliment with GDPR & Security Erase Feature known as Security Erase. When enabled in th...

Read more
Correct Cleaning Card for your Magicard Printer

It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...

Read more
How do I know if my computer has USB 3.0 ports?

    Cmd + Space:  start typing 'System Profiler' or find it from Mission Control or: Click the Apple icon located in...

Read more
Prima Driver (4 & 8)

Magicard Prima 4 / Prima 8 drivers for 300DPI and 600 DPI versions. Release Date: 27/06/2024     300dpi printer models are de...

Read more
Prima 4 Firmware

This is the latest Firmware for the Magicard Prima 4 (ONLY) Download the .ZIP File below Then follow the instructions in the Prima 4 Firmwa...

Read more
Prima Laminator User Guide

User Guides for Uno & Duo Laminators can be downloaded below.

Read more
Cleaning the Prima 4 & Prima 8

Please follow the steps below to clean your Prima 4 & Prima 8. ⚠️ The minumum cleaning frequency we advise for the Prima 4 & 8 is ever...

Read more
TeamViewer Remote Help

Click your Operating System image below to begin the downloading our Magicard Quick Support file directly from the TeamViewer website. [caption id=...

Read more
Does the Prima 4 or Prima 8 printer have a Pass Through mode?

The Prima 4 & 8 Printers cannot be used in "Pass Through" mode and move a card directly to the laminating unit without printing. (i.e. cards that...

Read more
Can not print to Prima 4 printer after Ethernet driver install.

When installing Ethernet driver on a Prima 4 do not select an existing port. This option is only for previous installs of the Prima 4. If this i...

Read more
Jam Turnover 91 on Prima 4 & Prima 8

Jam Turnover 91 is seen immediately at power on. Sometimes after a Card Jam Error the Turnover Module inside the printer can be in a position which...

Read more
Jam Turnover 91 on Prima 4 & Prima 8

Jam Turnover 91 is seen immediately at power on. Sometimes after a Card Jam Error the Turnover Module inside the printer can be in a position which...

Read more
Correct Cleaning Card for your Magicard Printer

It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...

Read more
Cleaning the Prima 4 & Prima 8

Please follow the steps below to clean your Prima 4 & Prima 8. ⚠️ The minumum cleaning frequency we advise for the Prima 4 & 8 is ever...

Read more
How do I know if my computer has USB 3.0 ports?

    Cmd + Space:  start typing 'System Profiler' or find it from Mission Control or: Click the Apple icon located in...

Read more
Can not print to Prima 4 printer after Ethernet driver install.

When installing Ethernet driver on a Prima 4 do not select an existing port. This option is only for previous installs of the Prima 4. If this i...

Read more
Prima Driver (4 & 8)

Magicard Prima 4 / Prima 8 drivers for 300DPI and 600 DPI versions. Release Date: 27/06/2024     300dpi printer models are de...

Read more
How do I know if my computer has USB 3.0 ports?

    Cmd + Space:  start typing 'System Profiler' or find it from Mission Control or: Click the Apple icon located in...

Read more
Can not print to Prima 4 printer after Ethernet driver install.

When installing Ethernet driver on a Prima 4 do not select an existing port. This option is only for previous installs of the Prima 4. If this i...

Read more
GDPR & Security Erase Feature

The Prima 4 & Prima 8 printer has a feature to be compliment with GDPR & Security Erase Feature known as Security Erase. When enabled in th...

Read more
Does the Prima 4 or Prima 8 printer have a Pass Through mode?

The Prima 4 & 8 Printers cannot be used in "Pass Through" mode and move a card directly to the laminating unit without printing. (i.e. cards that...

Read more
Correct Cleaning Card for your Magicard Printer

It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...

Read more
Jam Turnover 91 on Prima 4 & Prima 8

Jam Turnover 91 is seen immediately at power on. Sometimes after a Card Jam Error the Turnover Module inside the printer can be in a position which...

Read more
How do I use my Magicard printer?

We sometimes get enquiries from people who find themselves having to use a printer they are unfamiliar with. Maybe somebody left the business an...

Read more
How do I know if my computer has USB 3.0 ports?

    Cmd + Space:  start typing 'System Profiler' or find it from Mission Control or: Click the Apple icon located in...

Read more
Prima Laminator User Guides

  Please find below the User guides for both Prima Uno and Duo Laminators.   Prima451 = Uno / Single Sided  Prima452 = Duo / Double Sid...

Read more
Prima User Manual

The User Manual explains how to setup your Prima 4 and Prima 8 Printer. It also provides help and information about operation, settings and...

Read more
Blank ID Card Templates

The templates on this page are intended to provide a simple way to establish basic printing for your ID Cards. They are not intended as a replacement...

Read more
How do I use my Magicard printer?

We sometimes get enquiries from people who find themselves having to use a printer they are unfamiliar with. Maybe somebody left the business an...

Read more
Correct Cleaning Card for your Magicard Printer

It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...

Read more
Prima 4 Firmware

This is the latest Firmware for the Magicard Prima 4 (ONLY) Download the .ZIP File below Then follow the instructions in the Prima 4 Firmwa...

Read more
Cleaning the Prima 4 & Prima 8

Please follow the steps below to clean your Prima 4 & Prima 8. ⚠️ The minumum cleaning frequency we advise for the Prima 4 & 8 is ever...

Read more
TeamViewer Remote Help

Click your Operating System image below to begin the downloading our Magicard Quick Support file directly from the TeamViewer website. [caption id=...

Read more
Blank ID Card Templates

The templates on this page are intended to provide a simple way to establish basic printing for your ID Cards. They are not intended as a replacement...

Read more
Prima Driver (4 & 8)

Magicard Prima 4 / Prima 8 drivers for 300DPI and 600 DPI versions. Release Date: 27/06/2024     300dpi printer models are de...

Read more
Prima 4 Firmware

This is the latest Firmware for the Magicard Prima 4 (ONLY) Download the .ZIP File below Then follow the instructions in the Prima 4 Firmwa...

Read more
Correct Cleaning Card for your Magicard Printer

It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...

Read more
Blank ID Card Templates

The templates on this page are intended to provide a simple way to establish basic printing for your ID Cards. They are not intended as a replacement...

Read more

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What customers say about our support...

Support were very helpful but sadly we didn't manage to get the 2010 machine working again and I had to buy a new machine.

Printer model: Pronto

We ended up not getting the piece repaired due to the cost but support was great about getting back to me which I appreciate.

Printer model: Prima 4

Alan Maxwell from Technical Support provided a very quick resolution for the problem of our MagiCard ID Printer. Excellent working and Thanks a lot!

Printer model: Rio Pro 360

The issue I had with the printer was resolved with speed and professionalism.

Printer model: Magicard 300

The support team was very responsive and provided the information needed to address the issue.

Printer model: Rio Pro

Global support centres

UK

Magicard Ltd (HQ)
Waverley House Hampshire Road Granby Industrial Estate
Weymouth, DT4 9XD
United Kingdom

USA

Brady (North America)
148 E. Stiegel St
Manheim, 17545
United States

Middle East

Magicard (Sales & Support Hub)
5WB (West Wing) Office 446
Dubai Airport Free Zone, 371564
United Arab Emirates

Europe

Brady (Belgium)
Industriepark
Lindestraat 20, 9240
Belgium

Magicard European support from Brady