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COVID-19 Magicard Technical Support Update & how to ask for help.
Magicard’s global technical support teams remain operational and able to answer your questions as required. We are working remotely in some countri...
Read more
Printers Currently Supported for Out of Warranty Repairs
Magicard Ltd.’s intentions are to support / repair a product for five years after last date of manufacture where possible. *Legacy printers not l...
Read more
Out of Warranty Repairs
If your printer is out of warranty and in need of repair we can still help to ensure it continues to print cards. There is very little we cannot fix...
Read more
GDPR & Security Erase Feature
The Prima 4 printer has a feature known as Security Erase. When enabled in the Printer Driver Settings it will obscure the data printed within th...
Read more
How do I know if my computer has USB 3.0 ports?
Click the Apple icon located in the top left-hand-corner of the screen. Select About This Mac. Within the About This Mac windo...
Read more
Prima Driver (4 & 8)
This is the latest driver for the Prima 4 & Prima 8 printer models. 300dpi models denoted on the rear label as: CX-D80 For full details about...
Read more
Prima 4 Firmware
This is the latest Firmware for the Magicard Prima 4   (ONLY) Download the .ZIP File below Then follow the instructions in the Prima 4...
Read more
Prima Laminator User Guide
User Guides for Uno & Duo Laminators can be downloaded below.  The guides are the same whether Prima 4 or Prima 8.
Read more
Cleaning the Prima 4 & Prima 8
Please follow the steps below to clean your Prima 4 & Prima 8. We recommend this process be carried out at every dye film change to keep yo...
Read more
Prima User Manual
The User Manual explains how to setup your Prima 4 and Prima 8 Printer. It also provides help and information about operation, Settings and mainten...
Read more
TeamViewer Remote Help
Please select your operating system below. Clicking the image will open a new tab and automatically begin the download from the Teamviewer site....
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Does the Prima 4 printer have a Pass Through mode?
The Prima 4 Printer cannot be used in "Pass Through" mode and move a card directly to the laminating unit without printing. (i.e. cards that have alr...
Read more
Can not print to Prima 4 printer after Ethernet driver install.
When installing Ethernet driver on a Prima 4 do not select an existing port.  This option is only for previous installs of the Prima 4. If this is a...
Read more
Jam Turnover 91 on Prima 4
Jam Turnover 91 is seen immediately at power on. Sometimes after a Card Jam Error the Turnover Module inside the printer can be in a position which c...
Read more
Prima 4 Firmware
This is the latest Firmware for the Magicard Prima 4   (ONLY) Download the .ZIP File below Then follow the instructions in the Prima 4...
Read more
Prima Laminator User Guide
User Guides for Uno & Duo Laminators can be downloaded below.  The guides are the same whether Prima 4 or Prima 8.
Read more
Cleaning the Prima 4 & Prima 8
Please follow the steps below to clean your Prima 4 & Prima 8. We recommend this process be carried out at every dye film change to keep yo...
Read more
Prima User Manual
The User Manual explains how to setup your Prima 4 and Prima 8 Printer. It also provides help and information about operation, Settings and mainten...
Read more
TeamViewer Remote Help
Please select your operating system below. Clicking the image will open a new tab and automatically begin the download from the Teamviewer site....
Read more
Prima Laminator User Guide
User Guides for Uno & Duo Laminators can be downloaded below.  The guides are the same whether Prima 4 or Prima 8.
Read more
Prima Driver (4 & 8)
This is the latest driver for the Prima 4 & Prima 8 printer models. 300dpi models denoted on the rear label as: CX-D80 For full details about...
Read more
Prima 4 Firmware
This is the latest Firmware for the Magicard Prima 4   (ONLY) Download the .ZIP File below Then follow the instructions in the Prima 4...
Read more
Prima Laminator User Guide
User Guides for Uno & Duo Laminators can be downloaded below.  The guides are the same whether Prima 4 or Prima 8.
Read more
COVID-19 Magicard Technical Support Update & how to ask for help.
Magicard’s global technical support teams remain operational and able to answer your questions as required. We are working remotely in some countri...
Read more
Jam Turnover 91 on Prima 4
Jam Turnover 91 is seen immediately at power on. Sometimes after a Card Jam Error the Turnover Module inside the printer can be in a position which c...
Read more
Cleaning the Prima 4 & Prima 8
Please follow the steps below to clean your Prima 4 & Prima 8. We recommend this process be carried out at every dye film change to keep yo...
Read more
How do I know if my computer has USB 3.0 ports?
Click the Apple icon located in the top left-hand-corner of the screen. Select About This Mac. Within the About This Mac windo...
Read more
Can not print to Prima 4 printer after Ethernet driver install.
When installing Ethernet driver on a Prima 4 do not select an existing port.  This option is only for previous installs of the Prima 4. If this is a...
Read more
How do I know if my computer has USB 3.0 ports?
Click the Apple icon located in the top left-hand-corner of the screen. Select About This Mac. Within the About This Mac windo...
Read more
Can not print to Prima 4 printer after Ethernet driver install.
When installing Ethernet driver on a Prima 4 do not select an existing port.  This option is only for previous installs of the Prima 4. If this is a...
Read more
GDPR & Security Erase Feature
The Prima 4 printer has a feature known as Security Erase. When enabled in the Printer Driver Settings it will obscure the data printed within th...
Read more
Does the Prima 4 printer have a Pass Through mode?
The Prima 4 Printer cannot be used in "Pass Through" mode and move a card directly to the laminating unit without printing. (i.e. cards that have alr...
Read more
Jam Turnover 91 on Prima 4
Jam Turnover 91 is seen immediately at power on. Sometimes after a Card Jam Error the Turnover Module inside the printer can be in a position which c...
Read more
Printers Currently Supported for Out of Warranty Repairs
Magicard Ltd.’s intentions are to support / repair a product for five years after last date of manufacture where possible. *Legacy printers not l...
Read more
Out of Warranty Repairs
If your printer is out of warranty and in need of repair we can still help to ensure it continues to print cards. There is very little we cannot fix...
Read more
How do I know if my computer has USB 3.0 ports?
Click the Apple icon located in the top left-hand-corner of the screen. Select About This Mac. Within the About This Mac windo...
Read more
COVID-19 Magicard Technical Support Update & how to ask for help.
Magicard’s global technical support teams remain operational and able to answer your questions as required. We are working remotely in some countri...
Read more
Out of Warranty Repairs
If your printer is out of warranty and in need of repair we can still help to ensure it continues to print cards. There is very little we cannot fix...
Read more

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