Support for your Prima 4

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Support solutions for single or double sided models of the Magicard
Prima 4 retransfer printer with magnetic stripe, chip, proximity or smart-card encoding.
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Browse solutions for Prima 4

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GDPR & Security Erase Feature
The Prima 4 printer has a feature known as Security Erase. When enabled in the Printer Driver Settings it will obscure the data printed within th...
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How do I know if my computer has USB 3.0 ports?
How do I know if my computer has USB 3.0 ports?   Mac Click the Apple icon located in the top left-hand-corner of the screen....
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Prima Driver (4 & 8)
This is the latest driver for the Prima 4 & Prima 8 printer models. For full details about this driver version, please read the release notes....
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Prima 4 Firmware
This is the latest Firmware for the Magicard Prima 4   (ONLY) Download the .ZIP File below Then follow the  Prima 4 Firmware Updat...
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Prima Laminator User Guide
User Guides for Uno & Duo Laminators can be downloaded below.  The guides are the same whether Prima 4 or Prima 8.
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Cleaning the Prima 4 & Prima 8
Please follow the steps below to clean your Prima 4 & Prima 8.   We recommend this process be carried out at every dye film change to keep...
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Prima User Manual
The User Manual explains how to setup your Prima 4 and Prima 8 Printer. It also provides help and information about operation, Settings and mainten...
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TeamViewer Remote Help
Please select your operating system below. Clicking the image will open a new tab and automatically begin the download from the Teamviewer site....
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Does the Prima 4 printer have a Pass Through mode?
The Prima 4 Printer cannot be used in "Pass Through" mode and move a card directly to the laminating unit without printing. (i.e. cards that have alre...
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Can not print to Prima 4 printer after Ethernet driver install.
When installing Ethernet driver on a Prima 4 do not select an existing port.  This option is only for previous installs of the Prima 4. If this is a...
Read more
Jam Turnover 91 on Prima 4
Sometimes after a Card Jam Error the Turnover Module inside the printer can be in a position which cannot be initialized automatically. Jam Turnover...
Read more
Prima Laminator User Guide
User Guides for Uno & Duo Laminators can be downloaded below.  The guides are the same whether Prima 4 or Prima 8.
Read more
Cleaning the Prima 4 & Prima 8
Please follow the steps below to clean your Prima 4 & Prima 8.   We recommend this process be carried out at every dye film change to keep...
Read more
Prima User Manual
The User Manual explains how to setup your Prima 4 and Prima 8 Printer. It also provides help and information about operation, Settings and mainten...
Read more
Prima Laminator User Guide
User Guides for Uno & Duo Laminators can be downloaded below.  The guides are the same whether Prima 4 or Prima 8.
Read more
Prima Driver (4 & 8)
This is the latest driver for the Prima 4 & Prima 8 printer models. For full details about this driver version, please read the release notes....
Read more
Prima 4 Firmware
This is the latest Firmware for the Magicard Prima 4   (ONLY) Download the .ZIP File below Then follow the  Prima 4 Firmware Updat...
Read more
Prima Laminator User Guide
User Guides for Uno & Duo Laminators can be downloaded below.  The guides are the same whether Prima 4 or Prima 8.
Read more
TeamViewer Remote Help
Please select your operating system below. Clicking the image will open a new tab and automatically begin the download from the Teamviewer site....
Read more
Jam Turnover 91 on Prima 4
Sometimes after a Card Jam Error the Turnover Module inside the printer can be in a position which cannot be initialized automatically. Jam Turnover...
Read more
Cleaning the Prima 4 & Prima 8
Please follow the steps below to clean your Prima 4 & Prima 8.   We recommend this process be carried out at every dye film change to keep...
Read more
How do I know if my computer has USB 3.0 ports?
How do I know if my computer has USB 3.0 ports?   Mac Click the Apple icon located in the top left-hand-corner of the screen....
Read more
Can not print to Prima 4 printer after Ethernet driver install.
When installing Ethernet driver on a Prima 4 do not select an existing port.  This option is only for previous installs of the Prima 4. If this is a...
Read more
How do I know if my computer has USB 3.0 ports?
How do I know if my computer has USB 3.0 ports?   Mac Click the Apple icon located in the top left-hand-corner of the screen....
Read more
Can not print to Prima 4 printer after Ethernet driver install.
When installing Ethernet driver on a Prima 4 do not select an existing port.  This option is only for previous installs of the Prima 4. If this is a...
Read more
GDPR & Security Erase Feature
The Prima 4 printer has a feature known as Security Erase. When enabled in the Printer Driver Settings it will obscure the data printed within th...
Read more
Does the Prima 4 printer have a Pass Through mode?
The Prima 4 Printer cannot be used in "Pass Through" mode and move a card directly to the laminating unit without printing. (i.e. cards that have alre...
Read more
Jam Turnover 91 on Prima 4
Sometimes after a Card Jam Error the Turnover Module inside the printer can be in a position which cannot be initialized automatically. Jam Turnover...
Read more
How do I know if my computer has USB 3.0 ports?
How do I know if my computer has USB 3.0 ports?   Mac Click the Apple icon located in the top left-hand-corner of the screen....
Read more

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