Support for your Prima 4

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Support solutions for single or double sided models of the Magicard
Prima 4 retransfer printer with magnetic stripe, chip, proximity or smart-card encoding.
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How do I know if my computer has USB 3.0 ports?
How do I know if my computer has USB 3.0 ports? Mac Click the Apple icon located in the top left-hand-corner of the screen. Select About This Mac....
Read more
Prima 4 Driver
This is the latest driver for the Prima 4 printer models (prima_web_download_9.0_iss1.zip.) For full details about this driver version, pleas...
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Prima 4 Firmware
This is the latest Firmware for the Magicard Prima 4 Download the .ZIP File below Then follow the  Prima 4 Firmware Update Procedure...
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Cleaning the Prima 4
Please follow the steps below to clean your Prima 4 We recommend this process be carried out at every dye film change to keep your printer in perfe...
Read more
Prima 4 User Manual
The User Manual explains how to setup your Prima 4 Printer. It also provides help and information about operation, Settings and maintenance.
Read more
TeamViewer Remote Help
Disclaimer textBefore requesting remote access to your PC, the support engineer will discuss the problem you a...
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Does the Prima 4 printer have a Pass Through mode?
The Prima 4 Printer cannot be used in "Pass Through" mode and move a card directly to the laminating unit without printing. (i.e. cards that have alre...
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Can not print to Prima 4 printer after Ethernet driver install.
When installing Ethernet driver on a Prima 4 do not select an existing port.  This option is only for previous installs of the Prima 4. If this is a...
Read more
Jam Turnover 91 on Prima 4
Sometimes after a Card Jam Error the Turnover Module inside the printer can be in a position which cannot be initialized automatically. Jam Turnover 9...
Read more
Prima 4 Driver
This is the latest driver for the Prima 4 printer models (prima_web_download_9.0_iss1.zip.) For full details about this driver version, pleas...
Read more
Prima 4 Firmware
This is the latest Firmware for the Magicard Prima 4 Download the .ZIP File below Then follow the  Prima 4 Firmware Update Procedure...
Read more
Prima 4 User Manual
The User Manual explains how to setup your Prima 4 Printer. It also provides help and information about operation, Settings and maintenance.
Read more
TeamViewer Remote Help
Disclaimer textBefore requesting remote access to your PC, the support engineer will discuss the problem you a...
Read more
Jam Turnover 91 on Prima 4
Sometimes after a Card Jam Error the Turnover Module inside the printer can be in a position which cannot be initialized automatically. Jam Turnover 9...
Read more
Cleaning the Prima 4
Please follow the steps below to clean your Prima 4 We recommend this process be carried out at every dye film change to keep your printer in perfe...
Read more
How do I know if my computer has USB 3.0 ports?
How do I know if my computer has USB 3.0 ports? Mac Click the Apple icon located in the top left-hand-corner of the screen. Select About This Mac....
Read more
Can not print to Prima 4 printer after Ethernet driver install.
When installing Ethernet driver on a Prima 4 do not select an existing port.  This option is only for previous installs of the Prima 4. If this is a...
Read more
How do I know if my computer has USB 3.0 ports?
How do I know if my computer has USB 3.0 ports? Mac Click the Apple icon located in the top left-hand-corner of the screen. Select About This Mac....
Read more
Can not print to Prima 4 printer after Ethernet driver install.
When installing Ethernet driver on a Prima 4 do not select an existing port.  This option is only for previous installs of the Prima 4. If this is a...
Read more
Does the Prima 4 printer have a Pass Through mode?
The Prima 4 Printer cannot be used in "Pass Through" mode and move a card directly to the laminating unit without printing. (i.e. cards that have alre...
Read more
Cleaning the Prima 4
Please follow the steps below to clean your Prima 4 We recommend this process be carried out at every dye film change to keep your printer in perfe...
Read more
Jam Turnover 91 on Prima 4
Sometimes after a Card Jam Error the Turnover Module inside the printer can be in a position which cannot be initialized automatically. Jam Turnover 9...
Read more
How do I know if my computer has USB 3.0 ports?
How do I know if my computer has USB 3.0 ports? Mac Click the Apple icon located in the top left-hand-corner of the screen. Select About This Mac....
Read more

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