Support for your Prima 4

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Support solutions for single or double sided models of the Magicard
Prima 4 retransfer printer with magnetic stripe, chip, proximity or smart-card encoding.
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Printers Currently Supported for Out of Warranty Repairs
Magicard Ltd.’s intentions are to support / repair a product for five years after last date of manufacture where possible. *Legacy printers not l...
Read more
Out of Warranty Repairs
If your printer is out of warranty and in need of repair we can still help to ensure it continues to print cards. There is very little we cannot fix...
Read more
GDPR & Security Erase Feature
The Prima 4 printer has a feature known as Security Erase. When enabled in the Printer Driver Settings it will obscure the data printed within th...
Read more
How do I know if my computer has USB 3.0 ports?
How do I know if my computer has USB 3.0 ports?   Mac Click the Apple icon located in the top left-hand-corner of the screen....
Read more
Prima Driver (4 & 8)
This is the latest driver for the Prima 4 & Prima 8 printer models. For full details about this driver version, please read the release notes....
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Prima 4 Firmware
This is the latest Firmware for the Magicard Prima 4   (ONLY) Download the .ZIP File below Then follow the instructions in the Prim...
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Prima Laminator User Guide
User Guides for Uno & Duo Laminators can be downloaded below.  The guides are the same whether Prima 4 or Prima 8.
Read more
Cleaning the Prima 4 & Prima 8
Please follow the steps below to clean your Prima 4 & Prima 8.   We recommend this process be carried out at every dye film change to keep...
Read more
Prima User Manual
The User Manual explains how to setup your Prima 4 and Prima 8 Printer. It also provides help and information about operation, Settings and mainten...
Read more
TeamViewer Remote Help
Please select your operating system below. Clicking the image will open a new tab and automatically begin the download from the Teamviewer site....
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Does the Prima 4 printer have a Pass Through mode?
The Prima 4 Printer cannot be used in "Pass Through" mode and move a card directly to the laminating unit without printing. (i.e. cards that have alre...
Read more
Can not print to Prima 4 printer after Ethernet driver install.
When installing Ethernet driver on a Prima 4 do not select an existing port.  This option is only for previous installs of the Prima 4. If this is a...
Read more
Jam Turnover 91 on Prima 4
Sometimes after a Card Jam Error the Turnover Module inside the printer can be in a position which cannot be initialized automatically. Jam Turnover...
Read more
Prima Laminator User Guide
User Guides for Uno & Duo Laminators can be downloaded below.  The guides are the same whether Prima 4 or Prima 8.
Read more
Cleaning the Prima 4 & Prima 8
Please follow the steps below to clean your Prima 4 & Prima 8.   We recommend this process be carried out at every dye film change to keep...
Read more
Prima User Manual
The User Manual explains how to setup your Prima 4 and Prima 8 Printer. It also provides help and information about operation, Settings and mainten...
Read more
Prima Laminator User Guide
User Guides for Uno & Duo Laminators can be downloaded below.  The guides are the same whether Prima 4 or Prima 8.
Read more
Prima Driver (4 & 8)
This is the latest driver for the Prima 4 & Prima 8 printer models. For full details about this driver version, please read the release notes....
Read more
Prima 4 Firmware
This is the latest Firmware for the Magicard Prima 4   (ONLY) Download the .ZIP File below Then follow the instructions in the Prim...
Read more
Prima Laminator User Guide
User Guides for Uno & Duo Laminators can be downloaded below.  The guides are the same whether Prima 4 or Prima 8.
Read more
TeamViewer Remote Help
Please select your operating system below. Clicking the image will open a new tab and automatically begin the download from the Teamviewer site....
Read more
Jam Turnover 91 on Prima 4
Sometimes after a Card Jam Error the Turnover Module inside the printer can be in a position which cannot be initialized automatically. Jam Turnover...
Read more
Cleaning the Prima 4 & Prima 8
Please follow the steps below to clean your Prima 4 & Prima 8.   We recommend this process be carried out at every dye film change to keep...
Read more
How do I know if my computer has USB 3.0 ports?
How do I know if my computer has USB 3.0 ports?   Mac Click the Apple icon located in the top left-hand-corner of the screen....
Read more
Can not print to Prima 4 printer after Ethernet driver install.
When installing Ethernet driver on a Prima 4 do not select an existing port.  This option is only for previous installs of the Prima 4. If this is a...
Read more
How do I know if my computer has USB 3.0 ports?
How do I know if my computer has USB 3.0 ports?   Mac Click the Apple icon located in the top left-hand-corner of the screen....
Read more
Can not print to Prima 4 printer after Ethernet driver install.
When installing Ethernet driver on a Prima 4 do not select an existing port.  This option is only for previous installs of the Prima 4. If this is a...
Read more
GDPR & Security Erase Feature
The Prima 4 printer has a feature known as Security Erase. When enabled in the Printer Driver Settings it will obscure the data printed within th...
Read more
Does the Prima 4 printer have a Pass Through mode?
The Prima 4 Printer cannot be used in "Pass Through" mode and move a card directly to the laminating unit without printing. (i.e. cards that have alre...
Read more
Jam Turnover 91 on Prima 4
Sometimes after a Card Jam Error the Turnover Module inside the printer can be in a position which cannot be initialized automatically. Jam Turnover...
Read more
Printers Currently Supported for Out of Warranty Repairs
Magicard Ltd.’s intentions are to support / repair a product for five years after last date of manufacture where possible. *Legacy printers not l...
Read more
Out of Warranty Repairs
If your printer is out of warranty and in need of repair we can still help to ensure it continues to print cards. There is very little we cannot fix...
Read more
How do I know if my computer has USB 3.0 ports?
How do I know if my computer has USB 3.0 ports?   Mac Click the Apple icon located in the top left-hand-corner of the screen....
Read more
Out of Warranty Repairs
If your printer is out of warranty and in need of repair we can still help to ensure it continues to print cards. There is very little we cannot fix...
Read more

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