Light prints

Return to printer solutions | Problems with print quality

Written By john.fieldsend 19th Apr 2023

A common cause for light prints is often found to be the wrong Power Supply being connected to the printer.

Have you moved your printer or office around lately?

Double check the following info on the label of the PSU:

Pronto / Enduro / Enduro+ / Enduro3E

–SUNPOWER is written at the top
-sliver label – black text
-DC OUTPUT is exactly: 24V 2.5A

RIO

SUNPOWER is written at the top
(black label – silver text)
DC OUTPUT is exactly: 24V 3.75A

Using an incorrect PSU can damage your printer and also invalidate the printers warranty.

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This is my 1st interaction w/MagiCard Service, they responded immediately, resolved the issue and stood behind their warranty.

Printer model: Magicard 600

With a couple of email. Got the information I need to resolve my issues. Great work. Great products. Thank you.

Printer model: Magicard 600

Continuously followed up with Technical Support for status updates on badge printer. Responses were timely, but could have been elaborated better. Printer did return in excellent condition and overall, issues were resolved.

Printer model: Magicard 600

Alan M was a fab help! Quick to help and even called me back when we were cut off due to a power cut on my end! Called him back the following week and he remembered me and the problem i was having. Thanks Alan!!

Printer model: Pronto

Prompt response to issue. Instructions provided resolved issue immediately.

Printer model: Department of Health Magicard 300

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