Error 4:35 after changing the dye film.

Darren , was very helpful. Thank you Darren and team.

Continuously followed up with Technical Support for status updates on badge printer. Responses were timely, but could have been elaborated better. Printer did return in excellent condition and overall, issues were resolved.

Detailed instructions given to resolve the issue.

4 stars were given because the printer was literally bought a month and a half ago and instead of just swapping it out with a new one, we had to go through the manufacturers warranty process. I will say, from the time I shipped it out to the time I got it back was great. Hardly any time passed.

Fixed and working well, would have been easier if could have paid by credit card