Support for your PrintanID

PrintanID software is specifically for Magicard NEO Printers

Create support case Register printer

Please read this first

Due to the technology involved in printing onto plastic cards, it is vital to clean your printer regularly to avoid jams and film breakages. Cleaning your printer should always be your first step should an issue arise. Visit our YouTube channel to find out how to clean your printer

Introducing NEO PrintAnID

Please see the PDF guide below for full instructions on downloading, installation and initial use of  Magicard NEO PrintanID. To download your...

Read more
Introducing NEO PrintAnID

Please see the PDF guide below for full instructions on downloading, installation and initial use of  Magicard NEO PrintanID. To download your...

Read more
Introducing NEO PrintAnID

Please see the PDF guide below for full instructions on downloading, installation and initial use of  Magicard NEO PrintanID. To download your...

Read more

Why create an account?

Direct technical support

Create online support tickets with our industry leading and experienced support staff. Sign up

Register your products

Register your products with us for updates and warranty information. Register

What customers say about our support...

4 stars were given because the printer was literally bought a month and a half ago and instead of just swapping it out with a new one, we had to go through the manufacturers warranty process. I will say, from the time I shipped it out to the time I got it back was great. Hardly any time passed.

Printer model:

Alan M was a fab help! Quick to help and even called me back when we were cut off due to a power cut on my end! Called him back the following week and he remembered me and the problem i was having. Thanks Alan!!

Printer model: Pronto

Great Job! I was impressed that the printer problems were fixed quickly and returned to me and packaged properly so it was returned to me in great condition, and nothing broke. Nice job! Thanks for your good service!

Printer model: Rio Pro

Contacted MagiCard for advice and support, got great friendly service, very helpful , much appreciated

Printer model:

Detailed instructions given to resolve the issue.

Printer model:

Global support centres

UK

Waverley House Hampshire Road Granby Industrial Estate
Weymouth, DT4 9XD
United Kingdom

USA

148 E. Stiegel St
Manheim, 17545
United States

Middle East

5WB (West Wing) Office 446
Dubai Airport Free Zone, 371564
United Arab Emirates