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Printer solutions

Magicard ID card printer and software solutions

Search through our large library of solutions of common ID card printer and software faults. If you don't find a solutions to your issue you can raise a support ticket by signing in

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    How to get a Printer Driver Report File

    By Alan Maxwell

    See how obtain a Driver Report file from your Windows PC, which may have been requested during a Support Case.

    created: How ToWindows

    Print a test image on a Pronto printer

    By Mark Lescano

    How to print an internal test card on a Pronto printer.

    created: How ToTest card

    Dye film sticking to card or breaking ribbon

    By Darren Garbett

    If the main print roller is not perfectly clean the card could slip during printing causing print issues.

    created: How ToDye Film

    Does the Prima 4 or Prima 8 printer have a Pass Through mode?

    By Mark Lescano

    The Prima 4 & 8 Printers cannot be used in "Pass Through" mode.

    created: How ToHow to

    Error Jam Turnover 91

    By Alan Maxwell

    Jam Turnover 91 is seen immediately at power on and can usually be easily rectified.

    created: How ToError, How to

    Is my machine capable of using magnetic stripe cards?

    By Mark Lescano

    Check your printers LCD screen. If you see your printer name followed by an 'M'  or a 'Mag'  then it has Magnetic encoding capability.

    created: How ToMagnetic

    How to Repair a Broken Dye Film

    By Luke Ridgway

    Broken Dye Film? It can be very easily repaired!

    created: How ToDye Film

    How to Install Custom HoloKote on macOS

    By Luke Ridgway

    Follow the process to install your Custom HoloKote to your printer on macOS

    created: How TomacOS, HoloKote

    Barcodes not reading or printing out in resin black

    By Mark Lescano

    Some badging applications send barcodes as a bitmap image and not a true type font. To workaround this follow the steps in this guide.

    created: How ToHow to

    Printer Sharing

    By Mark Lescano

    Follow the steps to allow other people on your network a connecion to your USB connected printer.

    created: How ToHow to

    Global support centres

    Magicard Main Site
    Magicard main site

    Magicard is a market leader of direct-to-card (DTC) printers.

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    Magicard Partner Portal

    If you are an authorised Magicard Partner login to access and manage your Magicard printers.

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    Brady EMEA Library

    Request access to Brady EMEA Libraryy for images and marketing material.

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    Magicard’s reputation for innovation and differentiated products is underpinned by its experienced team expert engineers. Design, new product development and all manufacturing are located centrally at its headquarters in Weymouth, UK. Magicard has additional sales and support centres in the United States, Dubai and China. There are also Magicard sales hubs in South East Asia and India.

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    Direct support: +1 800-220-8096