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The Support techs at Magicard fixed the card printer and got it back to us promptly. It was packed very securely and we received it in just a couple weeks of sending it in.

Detailed instructions given to resolve the issue.

Wasn\'t sure why the printer was throwing an error message. The Technicians were very helpful by pinning down the exact cause.

Support were very helpful but sadly we didn't manage to get the 2010 machine working again and I had to buy a new machine.

Customer service were very patient and helpful when communicating with me to figure out the problem with the machine! Thank you for the repair, printer works again! It did take a little longer than expected to get it back, about three weeks instead of two.