Detailed solution for: The printer has run out of cards
Return to error solutions | Card feed issue
Error code 2:5 is raised when feeding a card from the rear hopper because it took too long to trigger the rear card sensor.
You may simply just be out of cards in the rear hopper! Load more cards...
- Note: Feeding from the rear hopper only!
- Not hand feeding from the front feed slot.
Error 02:05 can only be raised with hand feed set to off. (therefore when feeding cards from the rear feed hopper)
Most often a manual clean of the rear feed roller will rectify the issue.
Please see the cleaning videos for your specific model on our YouTube Channel
See also: https://support.magicard.com/solution/correct-cleaning-card-for-your-magicard-printer/
If the issue remains: This check will help by checking the roller turns, can you see it turn and hear the motor?
- Remove the card hopper
- Pop the lid slightly open (not all the way - just not clicked shut, but resting on the latch)
- Press Menu and choose Turn Rollers
- Pressing the UP (reverse) arrow button will rotate the printer's rollers in reverse. This will also rotate the rear feed roller.
*Note: the feed roller will correctly only turn in reverse (up arrow), it will not rotate forwards (down arrow) to prevent ingress of cards, fingers etc...- Can you hear the motor when you press the up arrow?
- Can you see the roller rotate when you press the up arrow?
- Anything untoward?
- How is the rollers surface?
Need further help?
You can check your printers warranty status by entering your serial number on the support home page, here:
If your printer is still in warranty please contact Technical Support
If your warranty has expired then we can still help, but it will fall under the Payable Repair Process
(you can check which products are still available for Magicard Out of Warranty Repairs here )
You may also find your original supplier can assist you if they are more local to your area - either with repair or replacement.
