Magicard ID card printer and software solutions
Search through our large library of solutions of common ID card printer and software faults. If you don't find a solutions to your issue you can raise a support ticket by signing in
Print a test image on a Pronto printer
By Mark Lescano
How to print an internal test card on a Pronto printer.
Dye film sticking to card or breaking ribbon
By Darren Garbett
If the main print roller is not perfectly clean the card could slip during printing causing print issues.
Does the Prima 4 or Prima 8 printer have a Pass Through mode?
By Mark Lescano
The Prima 4 & 8 Printers cannot be used in "Pass Through" mode.
Error Jam Turnover 91
By Alan Maxwell
Jam Turnover 91 is seen immediately at power on and can usually be easily rectified.
Is my machine capable of using magnetic stripe cards?
By Mark Lescano
Check your printers LCD screen. If you see your printer name followed by an 'M' or a 'Mag' then it has Magnetic encoding capability.
Barcodes not reading or printing out in resin black
By Mark Lescano
Some badging applications send barcodes as a bitmap image and not a true type font. To workaround this follow the steps in this guide.
Printer Sharing
By Mark Lescano
Follow the steps to allow other people on your network a connecion to your USB connected printer.
Enable CUPS Web Interface on macOS
By Mark Lescano
The cups web interface is disabled by default. This guide explains how to enabled it to access driver settings and config.
How to get a Printer Query File
By Liam Rock
A Printer Query File is often helpful to provide to Technical Support as it contains a great amount of technical printer data and is a valuable diagnostic tool.
TrustID (v3) | Exporting a Database File From Trust ID
By Mark Lescano
Exporting a Database File From Trust ID
