Detailed solution for: 8:0 Unable to move the printhead

Support were very helpful but sadly we didn't manage to get the 2010 machine working again and I had to buy a new machine.

4 stars were given because the printer was literally bought a month and a half ago and instead of just swapping it out with a new one, we had to go through the manufacturers warranty process. I will say, from the time I shipped it out to the time I got it back was great. Hardly any time passed.

Super fast and very helpful support!

Alan Maxwell from Technical Support provided a very quick resolution for the problem of our MagiCard ID Printer. Excellent working and Thanks a lot!

We ended up not getting the piece repaired due to the cost but support was great about getting back to me which I appreciate.