Detailed solution for: 2:5 The printer has run out of cards
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There could be more than one reason for the printer appearing to have run out of cards:
a. The rear card feed hopper is empty.
Add more cards and try a re-print.
b. A card has jammed in the printer.
It is possible a card has jammed in the printer card guides which could be due to the type of cards used.
It is recommended that only cards within the thickness range 0.50 - 1.27mm should be used in the printer. A card thickness greater than 1.27mm will usually jam in the printer card guides.
Open the printer lid, power off the printer and gently remove any jammed card.
c. The printer may be in 'Hand Feed' mode.
Hand feed mode is a printer setting (which can be set by the end user) whereby the printer will not take cards from the rear feed hopper but instead, only take cards from the card slot on the front display panel. (This is the same slot used to feed the long 'T'-shaped Magicard cleaning card).
Hand feed mode is only active when this is set to "ON" and can be easily checked by the end user as follows:
With the printer powered up and initialised, press the "Menu" button on the printer front panel. "Hand feed mode" should be visible in the next sub-menu displayed. Using the arrow key, scroll down and select this option. Set the "hand feed mode" option to "OFF".
Exit all menus and try a re-print (the printer should now feed from the rear card hopper).
Error code 2:5 is raised when feeding a card from the rear hopper because it took too long to trigger the rear card sensor.
You may simply just be out of cards in the rear hopper! Load more cards...
- Note: Feeding from the rear hopper only!
- Not hand feeding from the front feed slot.
Error 02:05 can only be raised with hand feed set to off. (therefore when feeding cards from the rear feed hopper)
Most often a manual clean of the rear feed roller will rectify the issue.
Please see the cleaning videos for your specific model on our YouTube Channel
See also: https://support.magicard.com/solution/correct-cleaning-card-for-your-magicard-printer/
If the issue remains: This check will help by checking the roller turns, can you see it turn and hear the motor?
- Remove the card hopper
- Pop the lid slightly open (not all the way - just not clicked shut, but resting on the latch)
- Press Menu and choose Turn Rollers
- Pressing the UP (reverse) arrow button will rotate the printer's rollers in reverse. This will also rotate the rear feed roller.
*Note: the feed roller will correctly only turn in reverse (up arrow), it will not rotate forwards (down arrow) to prevent ingress of cards, fingers etc...- Can you hear the motor when you press the up arrow?
- Can you see the roller rotate when you press the up arrow?
- Anything untoward?
- How is the rollers surface?
