Detailed solution for: 17:0 The upgrade file does not have the correct format

Alan Maxwell from Technical Support provided a very quick resolution for the problem of our MagiCard ID Printer. Excellent working and Thanks a lot!

It was strange what my problem was but support was quick to isolate it with a few pics sent to them. Very happy with the support.

Fixed and working well, would have been easier if could have paid by credit card

Prompt response to issue. Instructions provided resolved issue immediately.

With a couple of email. Got the information I need to resolve my issues. Great work. Great products. Thank you.