Detailed solution for: 15:0 The Holokote file does not have the correct format

Alan was extremely helpful and knowledgeable. He has fixed all my issues and the printer is now working perfectly

Alan Maxwell from Technical Support provided a very quick resolution for the problem of our MagiCard ID Printer. Excellent working and Thanks a lot!

4 stars were given because the printer was literally bought a month and a half ago and instead of just swapping it out with a new one, we had to go through the manufacturers warranty process. I will say, from the time I shipped it out to the time I got it back was great. Hardly any time passed.

Customer service were very patient and helpful when communicating with me to figure out the problem with the machine! Thank you for the repair, printer works again! It did take a little longer than expected to get it back, about three weeks instead of two.

Every time I contact assistance, they are really prompt in answering my questions and getting my machine working again. Great service.