Pronto Electronics

Pronto may have MK1 or MK2 version of Magicard Electronics Package

MK1 

MK1 Refers to our original 1st generation electronics package
as installed in the original Pronto, Enduro and Rio Pro printers.

MK2

MK2 Describes our 2nd generation electronics package which has been installed from the Rio Pro 360 onwards.

      Recent Pronto could have MK2 Electronics Package     
The printer itelf is the same and operation is the same.
The only difference being the internal electronics package.

Why?

Following the global pandemic and resulting global shortage of electronic components impacting all industries, our forecasting revealed potential component shortages used in the MK1 package. To ensure we continue to meet demand for our customers a small selection of Pronto have been configured with our MK2 electronics package, which was not effected by the global procurement issues.  

How can I check if I have a MK1 or Mk2 Pronto?

The simplest check is the serial number itself:

If the serial number has a Letter in it:  it's MK1.   

If the serial number is all digits, it's MK2.

Additionally, the base label and the the provided power supply (assuming the correct PSU is with your Pronto) will help to inform you which electronics package is installed.

MK1

If your Pronto serial number contains a letter, in this format: 12F1234 then this printer's electronics will be MK1.

The base label will be either:

• moulded text with a small serial number sticker (black text on a white sticker) or,
• it could have a silver base label with black text.
  • If it has a silver base label (shown in the image below)
  • it will NOT state any 'MK1 or MK2' version at all (in the top left hand corner).

The base label will also state the printers required Input: 24v DC 2.5A

The correct power supply for this Pronto is the 60w unit (Output 24v DC 2.5A), with a white tag

Click Images to open in new tab ↗️

The correct Firmware for this MK1 Printer is linked here:  MK1 Pronto Firmware

And for diagnostics it can use the ID Card Printer Support Utility.  

MK2

If your Pronto serial number does NOT contain a letter and is formatted as 8 digits only, like this: 12345678 then your Pronto has been manufactured with our MK2 electronics package.

You can also check the Base Label for the things listed below:

• “MK2” written in the top left-hand corner.
• Also the power input rating - Shown on the correct 90w power supply noted below (Output 24v DC 3.75A)
  
  

The correct power supply for this Pronto is the 90w unit (Output 24v DC 3.75A), with a yellow tag, shown below:

Click Images to open in new tab ↗️

The correct Firmware for this MK2 Pronto can be found here: MK2 Pronto Firmware

The MK2 Electronics no longer requires a seperate support utilty.
(a MK2 Pronto cannot operate via the ID Card Printer Support Utility)

For diagnostics, instead please navigate to: 

• Control Panel > Devices and Printers
• Right click your Pronto icon
• Printer Properties
• Then the Tools Tab for useful diagnostic tools.