Support for Health Service Enduro+ (Blue) Printers

Return to printer solutions | Printer drivers, firmware & software

Written By Luke Ridgway 31st Mar 2023

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Please note that Support for your Health Service Enduro+ (Blue) printer should initially be sought via SCC

To report a problem or to order materials, please refer to the information linked below:

https://digital.nhs.uk/services/registration-authorities-and-smartcards/smartcard-printers#magicard-printers

That said, we still want to help you if you need it so we have added solutions for your Health Service Enduro+ (Blue) printer that we hope you will find useful – click back one page to see these if you entered your serial number on the home page, or to enter it please click here.

For the latest HSCIC approved Driver and Firmware please visit:

https://doh.magicard.com

Printer information

There is an option for Trusts to purchase more printers – these are Blue, not green. They have a 3 year warranty.

(‘Green’ printers are printers supplied to the Trust, one for every trust. They have a 5 year warranty)

You are here because the serial number you entered means you have a Blue one.

Health Service Enduro+ (Blue)

Blue Lid and front Bezel with blue label.
NHS Logo and text between front buttons
Part Number (on base label): 3633-9%-NH (where % is wildcard)
Used with %-DH Dye Film

Why create an account?

Direct technical support

Create online support tickets with our industry leading and experienced support staff. Sign up

Register your products

Register your products with us for updates and warranty information. Register

What customers say about our support...

Thank you so much! The ID printer is working great and we really appreciate the honesty of your technicians! We could have easily been billed for repairs that weren't done, as our printer is no longer under warranty, but you didn\'t charge us at all. The technician superstar told me that it was a simple loose wire, which he reattached, and they shipped it back at no charge. Thank you!

Printer model: Pronto

Same day reply and gave all the information I could need to fix the issue I had and it worked first time

Printer model: Rio Pro 360

Overall a good experience. Seemed quite expensive to repair our printer we sent in for RMA considering we could buy a brand new printer (newer model) for half the price..

Printer model: Enduro3e

Fixed and working well, would have been easier if could have paid by credit card

Printer model: Prima 4

Great Job! I was impressed that the printer problems were fixed quickly and returned to me and packaged properly so it was returned to me in great condition, and nothing broke. Nice job! Thanks for your good service!

Printer model: Rio Pro

Global support centres

UK

Waverley House Hampshire Road Granby Industrial Estate
Weymouth, DT4 9XD
United Kingdom

USA

148 E. Stiegel St
Manheim, 17545
United States

Middle East

5WB (West Wing) Office 446
Dubai Airport Free Zone, 371564
United Arab Emirates