Out of Warranty Repairs

Return to printer solutions | General questions
Written By Luke Ridgway 12th Oct 2023

If your printer is out of warranty and in need of repair we can still help to ensure it continues to print cards.

There is very little we cannot fix and in most cases the printer will be returned within 5 working days upon receipt of your payment.

You will first need to have a Support Case with Magicard where we advised a repair is required and possible for your printer.

At this point your Out Of Warranty Repair Process will be as follows:

  1.  From your Support Case Magicard will issue you an RMA. (Return to Manufacturer Authorisation)
  2.  Print the RMA sheet and include it in with your securely packaged printer then arrange your shipment to Magicard (info on the RMA).
  3.  When your printer arrives we will notify you by email and your printer will be Surveyed, typically within 1 to 2 days of arrival.
  4.  After the Survey you will receive an email Quotation for the cost of any remedial work (inc return shipping).

You then have 3 options…

  • Pay for the repair

Payment information will be provided upon the Quotation PDF.
Currently we only accept Bank Transfer (usually instant) / BACS (can take 3 days).
When payment is confirmed we will complete the repair and return ship your printer.
Any work done is warranted for 3 months.

  • Decline the quotation and have the printer shipped back

You are under no obligation to go ahead with the repair and if you wish to decline your quotation we can simply ship your printer back to you.  The cost of this will also be provided within your quotation.

  • Scrap the printer

Sadly in some cases our beloved printers may be simply beyond economical repair.
We will not charge for scrapping a printer and will give each one a fond farewell.

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What customers say about our support...

Customer service were very patient and helpful when communicating with me to figure out the problem with the machine! Thank you for the repair, printer works again! It did take a little longer than expected to get it back, about three weeks instead of two.

Printer model: Enduro3e

In all fairness, as my question was the opposite of what MagiCard would like to achieve I wasn't really expecting a comprehensive answer. Even though I did not get a solution to my question, the answer was well formulated and even offered some alternatives inducing the effect the alternative would have to the print quality.

Printer model:

4 stars were given because the printer was literally bought a month and a half ago and instead of just swapping it out with a new one, we had to go through the manufacturers warranty process. I will say, from the time I shipped it out to the time I got it back was great. Hardly any time passed.

Printer model:

Detailed instructions given to resolve the issue.

Printer model:

It was strange what my problem was but support was quick to isolate it with a few pics sent to them. Very happy with the support.

Printer model: Magicard 600

Global support centres

UK

Waverley House Hampshire Road Granby Industrial Estate
Weymouth, DT4 9XD
United Kingdom

USA

148 E. Stiegel St
Manheim, 17545
United States

Middle East

5WB (West Wing) Office 446
Dubai Airport Free Zone, 371564
United Arab Emirates

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