Exclamation point symbol next to printer icon in devices and printers

Return to printer solutions | Connection issues
Written By john.fieldsend 3rd May 2023
  1. Unplug the power chord move the USB cable to a different port on the PC.
  2. Check devices and printers again. If you still have an exclamation point symbol go to step 3.
  3. Leave the printer on and reboot the PC.
    👀  Once you are logged back in check devices and printers again. If this does not correct the issue go to step 4.
  4. With the printer plugged in. Go to the device manger.
    Look under other devices or imaging devices and you should see “Magicard ?”.
  5. Right click on the “Magicard ?” and select update driver software. Then select Browse my computer for driver software.
  6. Click the browse button and browse to “C:Program Files Ultra Electronics Ltd Ultra InstallerUltra Driver”.
  7. Click next and it should detect and install the printer. Then click finished or close.

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What customers say about our support...

Overall a good experience. Seemed quite expensive to repair our printer we sent in for RMA considering we could buy a brand new printer (newer model) for half the price..

Printer model: Enduro3e

Fragen wurden beantwortet, auch wen eine Kurzanleitung für das programm weiterhin fehlt

Printer model: Pronto100

Fixed and working well, would have been easier if could have paid by credit card

Printer model: Prima Laminator

In all fairness, as my question was the opposite of what MagiCard would like to achieve I wasn't really expecting a comprehensive answer. Even though I did not get a solution to my question, the answer was well formulated and even offered some alternatives inducing the effect the alternative would have to the print quality.

Printer model:

We ended up not getting the piece repaired due to the cost but support was great about getting back to me which I appreciate.

Printer model: Prima 4

Global support centres

UK

Magicard Ltd (HQ)
 Waverley House Hampshire Road Granby Industrial Estate
Weymouth, DT4 9XD
United Kingdom

USA

Brady (North America)
 148 E. Stiegel St
Manheim, 17545
United States

Europe

Brady (Belgium)
 Poldergotestraat 9
Zele, 9240
Belgium

Middle East

Magicard (Sales & Support Hub)
 5WB (West Wing) Office 446
Dubai Airport Free Zone, 371564
United Arab Emirates

Magicard European support from Brady
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Magicard’s reputation for innovation and differentiated products is underpinned by its experienced team expert engineers. Design, new product development and all manufacturing are located centrally at its headquarters in Weymouth, UK. Magicard has additional sales and support centres in the United States, Dubai and China. There are also Magicard sales hubs in South East Asia and India.

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