Support for your Enduro NEO
Robust, durable and reliable, the Enduro NEO is perfect for schools, colleges and medium sized businesses.
Please read this first
Due to the technology involved in printing onto plastic cards, it is vital to clean your printer regularly to avoid jams and film breakages. Cleaning your printer should always be your first step should an issue arise. Visit our YouTube channel to find out how to clean your printer
macOS Printer Driver
This is the latest macOS driver for all Magicard desktop ID card printers. macOS Driver Version: 1.4.0 Release Date: 25.06.2024 ...
Read moreMagicard Windows Driver | Help Guide
Please see the Magicard Windows Driver help Guide below for everything you need to know regarding all the Magicard Windows driver setti...
Read moreMagicard printer not printing in colour even when it has colour film installed
This issue can arise when the printer and PC are not communicating properly. Following the procedure below can fix this issue if you are connected...
Read moreFeature Key Creation Process
A useful infographic overview of the feature key creation process
Read moreIntroducing NEO PrintAnID
Please see the PDF guide below for full instructions on downloading, installation and initial use of Magicard NEO PrintanID. To download your...
Read moreHow do I use my Magicard printer?
We sometimes get enquiries from people who find themselves having to use a printer they are unfamiliar with. Maybe somebody left the business an...
Read moreWindows Printer Driver Install Error 2502 / 250
If you are getting 2502 / 250_ from the MSI Installer then you may be installing the driver while using a restricted user account that doesn’t h...
Read moreEnduro NEO Firmware
The Enduro Neo is a variant of the Enduro 3e and therefore you can download the firmware from the page below https://support.magicard.com/solution/...
Read moreMagicard NEO Printer Driver
Magicard NEO Printer Driver: v3.1.0.1093 Release Date: 19/08/2024 This is the latest Unified Driver for the range of NEO printers. It cov...
Read moreCorrect Cleaning Card for your Magicard Printer
It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...
Read moreHow do I know if my computer has USB 3.0 ports?
Cmd + Space: start typing 'System Profiler' or find it from Mission Control or: Click the Apple icon located in...
Read moreCorrect PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...
Read moreHow to obtain a Printer Query File
To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab Navigate through the following steps: Control Panel...
Read moreEnable CUPS Web Interface: Mac OSX
The CUPS Web Interface may be disabled by default on your Mac. To enable it so you can access the printing system to set up your default settin...
Read morePrinter and Driver Language
*This information is correct as of Windows Driver Version 2.8.2.779 (Release Date: 22/05/2023) Driver Language The driver will inherit...
Read morePrinter Sharing
After the steps below other people on your network can connect to your USB printer. All they need to do is add a network printer (your printer) to...
Read moreWhite Line across printed card | Damaged Printhead Element
I have a white line across the length of my printed cards 👉 It is the same on every card. 👉 It is the same on the printer...
Read moreLight or Faint Printing
Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently move...
Read moreTeamViewer Remote Help
Click your Operating System image below to begin the downloading our Magicard Quick Support file directly from the TeamViewer website. [caption id=...
Read moreReplacing the Printhead
The video below shows the Magicard 600 printhead replacement but the process is very similar for all Magicard direct-to-card printers. Please visit...
Read moreCorrect PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...
Read moreCorrect Cleaning Card for your Magicard Printer
It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...
Read moreCorrect PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...
Read moreMagicard printer not printing in colour even when it has colour film installed
This issue can arise when the printer and PC are not communicating properly. Following the procedure below can fix this issue if you are connected...
Read moreHow do I know if my computer has USB 3.0 ports?
Cmd + Space: start typing 'System Profiler' or find it from Mission Control or: Click the Apple icon located in...
Read morePrinter Sharing
After the steps below other people on your network can connect to your USB printer. All they need to do is add a network printer (your printer) to...
Read moremacOS Printer Driver
This is the latest macOS driver for all Magicard desktop ID card printers. macOS Driver Version: 1.4.0 Release Date: 25.06.2024 ...
Read moreMagicard printer not printing in colour even when it has colour film installed
This issue can arise when the printer and PC are not communicating properly. Following the procedure below can fix this issue if you are connected...
Read moreWindows Printer Driver Install Error 2502 / 250
If you are getting 2502 / 250_ from the MSI Installer then you may be installing the driver while using a restricted user account that doesn’t h...
Read moreHow do I know if my computer has USB 3.0 ports?
Cmd + Space: start typing 'System Profiler' or find it from Mission Control or: Click the Apple icon located in...
Read morePrinter Sharing
After the steps below other people on your network can connect to your USB printer. All they need to do is add a network printer (your printer) to...
Read moreMagicard Windows Driver | Help Guide
Please see the Magicard Windows Driver help Guide below for everything you need to know regarding all the Magicard Windows driver setti...
Read moreMagicard printer not printing in colour even when it has colour film installed
This issue can arise when the printer and PC are not communicating properly. Following the procedure below can fix this issue if you are connected...
Read moreEnable CUPS Web Interface: Mac OSX
The CUPS Web Interface may be disabled by default on your Mac. To enable it so you can access the printing system to set up your default settin...
Read morePrinter and Driver Language
*This information is correct as of Windows Driver Version 2.8.2.779 (Release Date: 22/05/2023) Driver Language The driver will inherit...
Read moreMagicard printer not printing in colour even when it has colour film installed
This issue can arise when the printer and PC are not communicating properly. Following the procedure below can fix this issue if you are connected...
Read moreCorrect Cleaning Card for your Magicard Printer
It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...
Read moreMagicard printer not printing in colour even when it has colour film installed
This issue can arise when the printer and PC are not communicating properly. Following the procedure below can fix this issue if you are connected...
Read moreCorrect PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...
Read moreHow to obtain a Printer Query File
To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab Navigate through the following steps: Control Panel...
Read moreCorrect PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...
Read moreHow to obtain a Printer Query File
To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab Navigate through the following steps: Control Panel...
Read moreLight or Faint Printing
Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently move...
Read moreMagicard printer not printing in colour even when it has colour film installed
This issue can arise when the printer and PC are not communicating properly. Following the procedure below can fix this issue if you are connected...
Read moreHow do I use my Magicard printer?
We sometimes get enquiries from people who find themselves having to use a printer they are unfamiliar with. Maybe somebody left the business an...
Read moreHow do I know if my computer has USB 3.0 ports?
Cmd + Space: start typing 'System Profiler' or find it from Mission Control or: Click the Apple icon located in...
Read moreCorrect PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...
Read moreHow to obtain a Printer Query File
To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab Navigate through the following steps: Control Panel...
Read morePrinter Sharing
After the steps below other people on your network can connect to your USB printer. All they need to do is add a network printer (your printer) to...
Read moreWhite Line across printed card | Damaged Printhead Element
I have a white line across the length of my printed cards 👉 It is the same on every card. 👉 It is the same on the printer...
Read moreLight or Faint Printing
Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently move...
Read moreReplacing the Printhead
The video below shows the Magicard 600 printhead replacement but the process is very similar for all Magicard direct-to-card printers. Please visit...
Read moreMagicard Windows Driver | Help Guide
Please see the Magicard Windows Driver help Guide below for everything you need to know regarding all the Magicard Windows driver setti...
Read moreIntroducing NEO PrintAnID
Please see the PDF guide below for full instructions on downloading, installation and initial use of Magicard NEO PrintanID. To download your...
Read moreHow do I use my Magicard printer?
We sometimes get enquiries from people who find themselves having to use a printer they are unfamiliar with. Maybe somebody left the business an...
Read moreCorrect Cleaning Card for your Magicard Printer
It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...
Read moreHow to obtain a Printer Query File
To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab Navigate through the following steps: Control Panel...
Read moreTeamViewer Remote Help
Click your Operating System image below to begin the downloading our Magicard Quick Support file directly from the TeamViewer website. [caption id=...
Read moreReplacing the Printhead
The video below shows the Magicard 600 printhead replacement but the process is very similar for all Magicard direct-to-card printers. Please visit...
Read moremacOS Printer Driver
This is the latest macOS driver for all Magicard desktop ID card printers. macOS Driver Version: 1.4.0 Release Date: 25.06.2024 ...
Read moreMagicard Windows Driver | Help Guide
Please see the Magicard Windows Driver help Guide below for everything you need to know regarding all the Magicard Windows driver setti...
Read moreEnduro NEO Firmware
The Enduro Neo is a variant of the Enduro 3e and therefore you can download the firmware from the page below https://support.magicard.com/solution/...
Read moreMagicard NEO Printer Driver
Magicard NEO Printer Driver: v3.1.0.1093 Release Date: 19/08/2024 This is the latest Unified Driver for the range of NEO printers. It cov...
Read moreFeature Key Creation Process
A useful infographic overview of the feature key creation process
Read moreMagicard printer not printing in colour even when it has colour film installed
This issue can arise when the printer and PC are not communicating properly. Following the procedure below can fix this issue if you are connected...
Read moreCorrect Cleaning Card for your Magicard Printer
It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...
Read moreCorrect PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...
Read moreWhite Line across printed card | Damaged Printhead Element
I have a white line across the length of my printed cards 👉 It is the same on every card. 👉 It is the same on the printer...
Read moreLight or Faint Printing
Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently move...
Read moreIntroducing NEO PrintAnID
Please see the PDF guide below for full instructions on downloading, installation and initial use of Magicard NEO PrintanID. To download your...
Read moreMagicard printer not printing in colour even when it has colour film installed
This issue can arise when the printer and PC are not communicating properly. Following the procedure below can fix this issue if you are connected...
Read moreCorrect PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...
Read moreWhite Line across printed card | Damaged Printhead Element
I have a white line across the length of my printed cards 👉 It is the same on every card. 👉 It is the same on the printer...
Read moreLight or Faint Printing
Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently move...
Read moreGlobal support centres
UK
Magicard Ltd (HQ)
Waverley House Hampshire Road Granby Industrial Estate
Weymouth, DT4 9XD
United Kingdom
USA
Brady (North America)
148 E. Stiegel St
Manheim, 17545
United States
Europe
Brady (Belgium)
Poldergotestraat 9
Zele, 9240
Belgium
Middle East
Magicard (Sales & Support Hub)
5WB (West Wing) Office 446
Dubai Airport Free Zone, 371564
United Arab Emirates
