Detailed solution for: The upgrade file does not have the correct format

In all fairness, as my question was the opposite of what MagiCard would like to achieve I wasn't really expecting a comprehensive answer. Even though I did not get a solution to my question, the answer was well formulated and even offered some alternatives inducing the effect the alternative would have to the print quality.

The support team was very responsive and provided the information needed to address the issue.

Support were very helpful but sadly we didn't manage to get the 2010 machine working again and I had to buy a new machine.

Same day reply and gave all the information I could need to fix the issue I had and it worked first time

Contacted MagiCard for advice and support, got great friendly service, very helpful , much appreciated