Overall a good experience. Seemed quite expensive to repair our printer we sent in for RMA considering we could buy a brand new printer (newer model) for half the price..
In all fairness, as my question was the opposite of what MagiCard would like to achieve I wasn't really expecting a comprehensive answer. Even though I did not get a solution to my question, the answer was well formulated and even offered some alternatives inducing the effect the alternative would have to the print quality.
It was strange what my problem was but support was quick to isolate it with a few pics sent to them. Very happy with the support.
We ended up not getting the piece repaired due to the cost but support was great about getting back to me which I appreciate.
Support were very helpful but sadly we didn't manage to get the 2010 machine working again and I had to buy a new machine.
