The support team was very responsive and provided the information needed to address the issue.
The issue I had with the printer was resolved with speed and professionalism.
It was strange what my problem was but support was quick to isolate it with a few pics sent to them. Very happy with the support.
Same day reply and gave all the information I could need to fix the issue I had and it worked first time
In all fairness, as my question was the opposite of what MagiCard would like to achieve I wasn't really expecting a comprehensive answer. Even though I did not get a solution to my question, the answer was well formulated and even offered some alternatives inducing the effect the alternative would have to the print quality.