Detailed solution for: Clean required
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Clean Required
A common cause for dye film sticking and tearing is that the printer requires cleaning.
Usually, a cleaning prompt will appear in the 'Printer status...' window after 700 cards have been printed (since the last clean). To view the printer status window, open the following: 'Printing Preferences' / 'Card front' tab / 'Printer status...'
If a printer clean is due, the prompt "Clean Required" appears in the status window (instead of the normal "Printer Connected" prompt). Once completed, the prompt will disappear until a further 700 cards have been printed.
A video showing how to clean the printer (using a Magicard cleaning card) can be viewed on the Magicard support website at: https://support.magicard.com/solution/cleaning-the-magicard-600/