Detailed solution for: 8:2 Unable to move the printhead

The issue I had with the printer was resolved with speed and professionalism.

This is my 1st interaction w/MagiCard Service, they responded immediately, resolved the issue and stood behind their warranty.

Support were very helpful but sadly we didn't manage to get the 2010 machine working again and I had to buy a new machine.

It was strange what my problem was but support was quick to isolate it with a few pics sent to them. Very happy with the support.

Same day reply and gave all the information I could need to fix the issue I had and it worked first time