4 stars were given because the printer was literally bought a month and a half ago and instead of just swapping it out with a new one, we had to go through the manufacturers warranty process. I will say, from the time I shipped it out to the time I got it back was great. Hardly any time passed.
Wasn\'t sure why the printer was throwing an error message. The Technicians were very helpful by pinning down the exact cause.
Alan Maxwell from Technical Support provided a very quick resolution for the problem of our MagiCard ID Printer. Excellent working and Thanks a lot!
The Support techs at Magicard fixed the card printer and got it back to us promptly. It was packed very securely and we received it in just a couple weeks of sending it in.
It was strange what my problem was but support was quick to isolate it with a few pics sent to them. Very happy with the support.