Detailed solution for: 7:0 Remove the Dye Film

Same day reply and gave all the information I could need to fix the issue I had and it worked first time

It was strange what my problem was but support was quick to isolate it with a few pics sent to them. Very happy with the support.

4 stars were given because the printer was literally bought a month and a half ago and instead of just swapping it out with a new one, we had to go through the manufacturers warranty process. I will say, from the time I shipped it out to the time I got it back was great. Hardly any time passed.

Prompt response to issue. Instructions provided resolved issue immediately.

We ended up not getting the piece repaired due to the cost but support was great about getting back to me which I appreciate.