All error codes for Magicard printers

1:0 Printer lid open

The printer lid is detected as open.

Open printer lid. This will prevent the printer from carrying out any further print operation.

• Error code: 1:0
• Printer LCD: LID OPEN
• Symbolic name: LID_OPENED
• Last updated: 18th Oct 2024

2:0 Printer has run out of cards

The printer has run out of cards.

The rear card hopper is likely empty. Load more cards into the rear hopper and press "Retry" to continue the print job.

• Error code: 2:0
• Printer LCD: OUT OF CARDS
• Symbolic name: OUT_OF_CARDS
• Last updated: 18th Oct 2024

2:5 The printer has run out of cards

The printer has run out of cards.

While feeding a card from the hopper, it took too long for the rear sensor to block

• Error code: 2:5
• Printer LCD: OUT OF CARDS
• Symbolic name: OUT_OF_CARDS
• Last updated: 18th Oct 2024

3:0 Unable to hand feed a card

Unable to hand-feed a card into the printer.

No card was hand-fed into the printer. Press Retry to try again.

• Error code: 3:0
• Printer LCD: HAND FEED ERROR
• Symbolic name: NO_HAND_FEED
• Last updated: 18th Oct 2024

4:0 Card jam in printer

Card jam in printer.

A card has jammed or is obstructed in the printer mechanism.

• Error code: 4:0
• Printer LCD: CARD JAM
• Symbolic name: CARD_JAM
• Last updated: 18th Oct 2024

4:8 Card jam in printer

Card jam in printer.

A card has jammed or is obstructed in the printer mechanism.

• Error code: 4:8
• Printer LCD: CARD JAM
• Symbolic name: CARD_JAM
• Last updated: 18th Oct 2024

5:0 Out of dye film

The fitted dye film has expired or has torn.

Either no dye film is fitted, or it has expired. Fit a replacement new film to continue.

• Error code: 5:0
• Printer LCD: OUT OF FILM
• Symbolic name: OUT_OF_FILM
• Last updated: 18th Oct 2024

5:1 Out of dye film

While advancing to the next dye panel, it too long for the next panel boundary to be detected.

• Error code: 5:1
• Printer LCD: OUT OF FILM
• Symbolic name: OUT_OF_FILM
• Last updated: 18th Oct 2024

6:0 Incorrect dye film type fitted in printer

The wrong type of dye film is fitted.

The dye film is not compatible with this printer model. Fit a new roll of film to continue.

• Error code: 6:0
• Printer LCD: WRONG FILM TYPE
• Symbolic name: FILM_INVALID
• Last updated: 18th Oct 2024

7:0 Remove the Dye Film

Please remove the dye film.

The printer cannot "auto-calibrate" with the dye film fitted. Please remove the film and try again.

• Error code: 7:0
• Printer LCD: REMOVE FILM
• Symbolic name: REMOVE_FILM
• Last updated: 18th Oct 2024

8:0 Unable to move the printhead

Could not move the printhead.

The printer is unable to raise or lower the printhead.

• Error code: 8:0
• Printer LCD: CAM ERROR
• Symbolic name: CAM_JAM
• Last updated: 18th Oct 2024

8:1 Printer cam error

Unable to raise or lower the printhead.

While initialising the cam, it took too long to detect the leading edge of the cam pulley flag.

• Error code: 8:1
• Printer LCD: CAM ERROR
• Symbolic name: CAM_JAM
• Last updated: 18th Oct 2024

8:2 Unable to move the printhead

Unable to raise or lower the printhead.

While initialising the cam, and having detected the leading edge of the cam pulley flag, it took too long to detect the trailing edge of the flag.

• Error code: 8:2
• Printer LCD: CAM ERROR
• Symbolic name: CAM_JAM
• Last updated: 18th Oct 2024

9:0 Card flipper mechanism jammed

Card flipper mechanism jammed.

The card flipper mechanism has jammed. Check for obstructions and try printing again.

• Error code: 9:0
• Printer LCD: FLIP ERROR
• Symbolic name: FLIP_JAM
• Last updated: 18th Oct 2024

10:0 Invalid file sent to printer

Invalid file sent to printer.

A file sent to the printer had an incorrect format. Check driver and firmware are at latest available versions.

• Error code: 10:0
• Printer LCD: INVALID FILE
• Symbolic name: FILE_INVALID
• Last updated: 18th Oct 2024

11:0 Printer software needs to be upgraded

The printer software needs to be upgraded.

There is a newer version of printer software available. Please upgrade.

• Error code: 11:0
• Printer LCD: UPGRADE REQUIRED
• Symbolic name: SOFTWARE_OUTDATED
• Last updated: 18th Oct 2024

12:0 Sensor failure

Possible sensor failure.

While hand feeding a card, the rear card sensor was detected as blocked before the front sensor. Likely cause could be an incorrect "Hand-feed" setting.

• Error code: 12:0
• Printer LCD: SENSOR ERROR
• Symbolic name: SENSOR_FAILURE
• Last updated: 18th Oct 2024

13:0 Internal system error

Internal system error.

An unexpected system error occurred in the printer.

• Error code: 13:0
• Printer LCD: INTERNAL ERROR
• Symbolic name: INTERNAL_ERROR
• Last updated: 18th Oct 2024

14:0 The wrong SD card is fitted in the printer

Incorrect SD card is fitted in the printer.

The internal SD card has an invalid signature for this printer. Either the wrong SD card is fitted in the printer, or the card has become corrupted.

• Error code: 14:0
• Printer LCD: WRONG SD CARD
• Symbolic name: SD_CARD_UNSIGNED
• Last updated: 18th Oct 2024

15:0 The Holokote file does not have the correct format

The Holokote file does not have the correct format.

The Holokote file does not have the format expected by the printer. Either this is the wrong type of file (possibly for a different printer model), or the Holokote file has become corrupted.

• Error code: 15:0
• Printer LCD: HOLOKOTE INVALID
• Symbolic name: HOLOKOTE_INVALID
• Last updated: 18th Oct 2024

16:0 The Holokote file is not authorised for this printer

The Holokote file is not authorised for this printer.

The Holokote file is not authorised for use on this printer. It is probably intended for a different printer.

• Error code: 16:0
• Printer LCD: WRONG HOLOKOTE
• Symbolic name: HOLOKOTE_NOT_AUTH
• Last updated: 18th Oct 2024

17:0 The upgrade file does not have the correct format

The upgrade file does not have the correct format.

The upgrade file does not have the correct format expected by the printer. Either the file is of the wrong type or it has become corrupted.

• Error code: 17:0
• Printer LCD: UPGRADE INVALID
• Symbolic name: UPGRADE_INVALID
• Last updated: 18th Oct 2024

18:0 The upgrade file is not authorised for this printer

The upgrade file is not authorised for this printer.

The upgrade file is not authorised for use on this printer. It is probably intended for a different printer.

• Error code: 18:0
• Printer LCD: WRONG UPGRADE
• Symbolic name: UPGRADE_NOT_AUTH
• Last updated: 18th Oct 2024

19:0 The software update file does not have the correct format

The software update file does not have the correct format.

The software update file does not have the format expected by the printer. Either this is the wrong type of file, perhaps for a different printer model, or the file has become corrupted.

• Error code: 19:0
• Printer LCD: SOFTWARE INVALID
• Symbolic name: SOFTWARE_INVALID
• Last updated: 18th Oct 2024

20:0 The printer could not write to the internal SD card

The printer could not write to the internal SD card.

An error occurred while trying to write to the internal SD card. Please contact Technical Support for assistance.

• Error code: 20:0
• Printer LCD: SD WRITE FAILURE
• Symbolic name: SD_WRITE_FAILED
• Last updated: 18th Oct 2024

21:0 The printer was unable to update its system software

The printer was unable to update its system software.

An error occurred while trying to update the system software. Please contact Technical Support for assistance.

• Error code: 21:0
• Printer LCD: INSTALL FAILURE
• Symbolic name: INSTALL_FAILED
• Last updated: 18th Oct 2024

22:0 The double-sided printing feature is not enabled

The double-sided printing feature is not enabled.

The printer is unable to process double-sided print jobs unless it is upgraded.

• Error code: 22:0
• Printer LCD: NO DUPLEX
• Symbolic name: DUPLEX_DISABLED
• Last updated: 18th Oct 2024

23:0 There is no magnetic encoder fitted in the printer

No magnetic encoder fitted in printer.

This printer does not have a magnetic encoder, and cannot process this job type.

• Error code: 23:0
• Printer LCD: NO MAG HEAD
• Symbolic name: MAG_DISABLED
• Last updated: 18th Oct 2024

24:0 General Error

Colour film is not detected in the printer.

This printer is unable to detect the colour dye film fitted, and is unable to process a colour print job.

• Error code: 24:0
• Printer LCD: NO COLOUR FILM
• Symbolic name: FILM_NO_COLOUR
• Last updated: 18th Oct 2024

25:0 There is no overcoat in the currently fitted film

There is no overcoat in the currently fitted film.

The printer is unable to detect the overcoat layer in the currently fitted film. This will prevent the printer processing the current print job.

• Error code: 25:0
• Printer LCD: NO OVERCOAT
• Symbolic name: FILM_NO_OVERCOAT
• Last updated: 18th Oct 2024

26:0 Faulty Print Motor

One of the print engine motors is faulty.

One of the print engine motor drivers has reported a fault. Please note down this error code and contact Magicard Technical Support.

• Error code: 26:0
• Printer LCD: MOTOR FAULT
• Symbolic name: MOTOR_FAULT
• Last updated: 18th Oct 2024

27:0 Clean required

The printer requires cleaning.

The printer is overdue for cleaning. Select the 'clean printer' option on the printer's LCD menu and follow the displayed instructions.

• Error code: 27:0
• Printer LCD: CLEAN REQUIRED
• Symbolic name: CLEAN_REQUIRED
• Last updated: 18th Oct 2024

28:0 The Printhead cannot be detected

The printhead cannot be detected.

The printhead is not detected by the printer. Switch off and unplug the printer, check the printhead is fitted and the interface cable properly connected at both ends. Then retry printing a card again. If the problem persists, contact Technical Support.

• Error code: 28:0
• Printer LCD: PRINTHEAD ERROR
• Symbolic name: NO_PRINTHEAD
• Last updated: 18th Oct 2024

29:0 No SD card is fitted in the printer

No SD card is fitted in the printer.

The internal SD card appears to be missing or not fitted properly. Check the SD card slot.

• Error code: 29:0
• Printer LCD: SD CARD MISSING
• Symbolic name: NO_SD_CARD
• Last updated: 18th Oct 2024

30:0 Mag stripe verification failed

The newly magnetically encoded card failed verification.

The data read back from the mag stripe did not match the data written. Check card type and orientation, and try again.

• Error code: 30:0
• Printer LCD: MAG VERIFY FAIL
• Symbolic name: MAG_VERIFY_FAILED
• Last updated: 18th Oct 2024

31:0 Printer only prints monochrome images

Printer only prints monochrome images.

This printer does not have the ability to print colour images, and is unable to process the current job type.

• Error code: 31:0
• Printer LCD: COLOUR DISABLED
• Symbolic name: COLOUR_DISABLED
• Last updated: 18th Oct 2024

32:0 This printer can only print 300 dpi images

This printer can only print 300 dpi images.

This printer can only print 300 dpi images, and is unable to process the current job type.

• Error code: 32:0
• Printer LCD: 600 DPI DISABLED
• Symbolic name: DPI600_DISABLED
• Last updated: 18th Oct 2024

33:0 There is no N-panel in the currently fitted film

There is no N-panel in the currently fitted film.

The currently fitted film in the printer does not have a N-panel. This will prevent the printer processing this job type.

• Error code: 33:0
• Printer LCD: NO N-PANEL
• Symbolic name: FILM_NO_NPANEL
• Last updated: 18th Oct 2024

34:0 There is no P-panel in the currently fitted film

There is no P-panel in the currently fitted film.

The currently fitted film in the printer does not have a P-panel. This will prevent the printer processing this job type.

• Error code: 34:0
• Printer LCD: NO P-PANEL
• Symbolic name: FILM_NO_PPANEL
• Last updated: 18th Oct 2024

35:0 Magnetic encoding options were present in a print job, but no magnetic track data was provided

Magnetic encoding options were present in a print job, but no magnetic track data was provided.

A print job sent to the printer specified magnetic encoding options, but no magnetic track data.

• Error code: 35:0
• Printer LCD: NO MAG DATA
• Symbolic name: NO_MAG_DATA
• Last updated: 18th Oct 2024

Out of Cards Gen1

The printer has run out of cards.

The rear card hopper is likely empty. Load more cards into the rear hopper and press "Retry" to continue the print job.

• Error code: 2:0
• Printer LCD: OUT OF CARDS
• Last updated: 24th Jul 2024

Out of Cards

The printer has run out of cards.

While feeding a card from the hopper, it took too long for the rear sensor to block

• Error code: 2:5
• Printer LCD: OUT OF CARDS
• Last updated: 24th Jul 2024

04:07 Flipper card jam

Please clear printer mechanism.

The printer flipper mechanism has jammed, likely due to a stuck card.

• Error code: 4:7
• Last updated: 24th Jul 2024

04:09 Flipper card jam

Please clear printer mechanism.

The printer flipper mechanism has jammed, likely due to a stuck card.

• Error code: 4:9
• Last updated: 24th Jul 2024

08:09 Out of Dye Film

The fitted dye film has expired or torn.

Either no dye film is fitted, or it has expired. Fit a replacement new film to continue.

• Error code: 8:9
• Printer LCD: OUT OF FILM
• Last updated: 25th Jul 2024

11:00 Can’t Find Panel

Please check film and printer mechanism, or press Cancel to clear the print job.

In film set position(), this error is raised while trying to align the dye-film to a chosen offset within a chosen panel (for example, prior to printing) if the printer cannot find the requested panel within 8 panels of its starting point. This error often indicates that either the dye LED or sensor is poorly positioned, or that the dye LEDs need to be calibrated using the “FCL” command.

• Error code: 11:0
• Last updated: 25th Jul 2024

16:00 Can't lift head

Could not move the printhead.

The printer is unable to raise or lower the printhead.

• Error code: 16:0
• Last updated: 25th Jul 2024

General Error 24:03

General error.

In print card(), this error is raised after printing a card if the post-print dye-film RFID tag check (which involves incrementing the tag’s print counter) fails.

• Error code: 24:3
• Printer LCD: GENERAL ERROR
• Last updated: 08th Oct 2024

General Error 24:15

This error is raised in Pronto Engines while hand-feeding a Card to the standby position, while trying to block the front Sensor, if the rear Sensor blocks first.

• Error code: 24:15
• Last updated: 08th Oct 2024

General Error 24:16

This error is raised in Pronto Engines while hand-feeding a Card to the standby position, while trying to block the front Sensor, if the mid Sensor blocks first. Resolve by upgrading to the latest firmware.

• Error code: 24:16
• Last updated: 08th Oct 2024

General Error 24:24

General internal printer error.

This error is raised while trying to feed a card from the hopper if the printer detects the mid sensor block before the rear sensor does. Possible card sensor failure.

• Error code: 24:24
• Printer LCD: GENERAL ERROR
• Last updated: 08th Oct 2024

25:00 Calibration Failed

Could not calibrate the dye LEDs.

This error indicates that the printer is unable to correctly detect colour dye film panels.

• Error code: 25:0
• Printer LCD: CALIBRATION FAILED
• Last updated: 25th Jul 2024

No valid key

Custom HoloKote Load Error.

This error is raised on printers fitted with a locking dongle. The error is usually seen just prior to printing if the detected locking dongle is the wrong type. (This could be the fitted dongle is the wrong type or incompatible with the printer). Please insert a valid locking key and re-boot the printer, or press Cancel.

• Error code: 34:2
• Printer LCD: NO VALID KEY
• Last updated: 24th Jul 2024