By Darren Garbett

Either no dye film is fitted, or it has expired. Fit a replacement new film to continue.

created: Major code: 5Minor code: 0

By Liam Rock

While advancing to the next dye panel, it too long for the next panel boundary to be detected.

created: Major code: 5Minor code: 1

By Liam Rock

The dye film is not compatible with this printer model. Fit a new roll of film to continue.

created: Major code: 6Minor code: 0

By Mark Lescano

The printer cannot "auto-calibrate" with the dye film fitted. Please remove the film and try again.

created: Major code: 7Minor code: 0

By Darren Garbett

The printer is unable to raise or lower the printhead.

created: Major code: 8Minor code: 0

By Liam Rock

While initialising the cam, it took too long to detect the leading edge of the cam pulley flag.

created: Major code: 8Minor code: 1Printer cleaning and care

By Alan Maxwell

While initialising the cam, and having detected the leading edge of the cam pulley flag, it took too long to detect the trailing edge of the flag.

created: Major code: 8Minor code: 2

By Alan Maxwell

Either no dye film is fitted, or it has expired. Fit a replacement new film to continue.

created: Major code: 8Minor code: 9Dye film issues

By Alan Maxwell

The card flipper mechanism has jammed. Check for obstructions and try printing again.

created: Major code: 9Minor code: 0

By Alan Maxwell

A file sent to the printer had an incorrect format. Check driver and firmware are at latest available versions.

created: Major code: 10Minor code: 0

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