TeamViewer Remote Help

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Written By john.fieldsend 13th Apr 2023

Click your Operating System image below to begin the downloading our Magicard Quick Support file directly from the TeamViewer website.

WINDOWS OS

macOS

Example install on Mac OS, Chrome browser

A PC will be the same process as this Mac OS example.

After clicking the link above the download will automatically begin.

the download is on the bottom left corner:

Once downloaded click the TeamViewerQS.zip file to extract the TeamViewer QuickSupport.app file – this will be in your downloads folder:

Click the TeamViewer QuickSupport.app file to install.
It will load and verify – this may take a minute or so… Then choose to Open when prompted:

Then the app will open, it may be behind another window! Command-Tab to find it…

You will need to accept the end user licence agreement to Continue:

And accept the Magicard Ltd Disclaimer – as written at the bottom of this page too:

You will now be shown your ID and Password to provide to your Magicard Support Engineer:

Disclaimer

Before requesting remote access to your PC, the support engineer will discuss the problem you are experiencing and will explain what actions are being taken.

You retain full control of your PC at all times during the remote help session
You can end the session at any time
You should remain at your PC for the duration of the remote help session
The nature of the problem and solution(s) may depend on your system and other variables unknown to the support engineer

Assistance is provided only as a convenience to end users of Magicard™ products.

The user agrees that actions and solutions implemented by the Magicard™ support engineer are entirely at the user’s own risk.

Remote support is provided without warranties of any kind.

Magicard™ or its employees will not be liable for any direct, indirect, or other damages, loss, cost or liability whatsoever that result from, or are related to the remote help session provided by Magicard™<

Why create an account?

Direct technical support

Create online support tickets with our industry leading and experienced support staff. Sign up

Register your products

Register your products with us for updates and warranty information. Register

What customers say about our support...

Overall a good experience. Seemed quite expensive to repair our printer we sent in for RMA considering we could buy a brand new printer (newer model) for half the price..

Printer model: Enduro3e

We ended up not getting the piece repaired due to the cost but support was great about getting back to me which I appreciate.

Printer model: Prima 4

The support team was very responsive and provided the information needed to address the issue.

Printer model: Rio Pro

Customer service were very patient and helpful when communicating with me to figure out the problem with the machine! Thank you for the repair, printer works again! It did take a little longer than expected to get it back, about three weeks instead of two.

Printer model: Enduro3e

Alan Maxwell from Technical Support provided a very quick resolution for the problem of our MagiCard ID Printer. Excellent working and Thanks a lot!

Printer model: Rio Pro 360

Global support centres

UK

Waverley House Hampshire Road Granby Industrial Estate
Weymouth, DT4 9XD
United Kingdom

USA

148 E. Stiegel St
Manheim, 17545
United States

Middle East

5WB (West Wing) Office 446
Dubai Airport Free Zone, 371564
United Arab Emirates