How to install a Digital Double-Sided (Duo) Upgrade

The ‘Feature Key’ ordering process is summarised in the infographic > click it to enlarge

Feature Key is the technical jargon referring to Custom HoloKote® and Double Sided Upgrades – both of which are electronically delivered to the latest generation of Magicard Printers (Rio Pro 360 onwards).

Please also see the guides at the bottom of this page showing the steps to perform a digital double-sided upgrade for your specific printer model.
*Note – for Magicard 300, 600, D & K printers please refer to the Rio Pro 360 Guide, thank you.

Table of contents

• Ordering a Duo Upgrade
• Installing .UPG file
• Installing .PRN file

Ordering a Double Sided Upgrade

The Installation Guides below assume you have already purchased the Double Sided Upgrade and have the email confirmation from Magicard that your .upg (upgrade) file is ready for downloading from inside your Magicard Support Account.

If you have not covered that step then you can:

1. Click the Order Button in your Windows Printer Driver to log in to your Magicard Support Account, or create a new one. Refer to the diagram below.
2. Register your printer once signed in to your account.
3. Then submit your Double Sided Upgrade request. *only available on upgradeable printers.
4. You can track you order status via the emails we will send and via the HoloKote^® & Upgrades section of your account.
5. Once approved you will be notified by email and you will now see the download button for your Duo Upgrade.

Installing the .upg file into your printer

Double Sided Upgrade can be installed in 2 ways:

1. 1. Online  Your Windows (only windows) printer driver may now have access to the .upg file, however there are many networking factors which may negate this feature which are out of our control.
   2. Offline  You can download the file from your Magicard Support Account then install it from the PC connected to your printer.

The image below is a visual overview of both options
Click the image to enlarge ❐

Online Installation

1. Open your printer driver via Control Panel > Devices and Printers
   
2. Right Click your printers icon > choose ‘Printing Preferences’
   
3. In your Driver select Printer Upgrades
   
4. Then… Double Sided & Install
   
5. Your purchased upgrade will be installed.
   ⚠️ Please patiently wait for confirmation…
6. Once successful your printers Status Monitor will pop-up with confirmation.
   • You will now see on your printers display the addition of the word ‘Duo’ meaning the option is now enabled.
   • And you can now select ‘Both Sides’ within your Printing Preferences duplex printing option.

Offline Installation

My File is a .PRN file? (not .upg)

If you have been provided a file type with the extension .prn then you will need to send that to your printer as shown below:

1. Control Panel > View Devices and Printers
2. Right click your printers icon and Choose Printer Properties
   
3. Select the Tools Tab
   Then use the print *.PRN file section to browse and select you file.
   
4. Click print to send the file to your printer.
5. The printer will be upgraded as per the contents of your prn file (ie, the duo upgrade will be applied)

Any questions?

Please contact your vendor in the first instance otherwise please raise a new support case from your Support Account.

For more info please see below:

https://support.magicard.com/solution/covid-19-magicard-technical-support-update-how-to-ask-for-help/