Chrome | Printing from Google Chrome Browser results in greyscale print

Return to printer solutions | Printer drivers, firmware & software
Written By Alan Maxwell

Printing from Google Chrome results in greyscale printed card

On 19th June 2018 we began receiving calls from a few customers who print from the Google Chrome browser:

the images are printing using the full colour film (process = Y M C K O) but are rendered as greyscale

Magicard quickly identified a change within google chrome and on 20th June 2018 released a beta driver fix for this change.


THIS ISSUE HAS BEEN RESOLVED

SIMPLY UPDATE TO THE LATEST DRIVER

Why create an account?

Direct technical support

Create online support tickets with our industry leading and experienced support staff. Sign up

Register your products

Register your products with us for updates and warranty information. Register

What customers say about our support...

Great Job! I was impressed that the printer problems were fixed quickly and returned to me and packaged properly so it was returned to me in great condition, and nothing broke. Nice job! Thanks for your good service!

Printer model: Rio Pro

I have used your tech support a few times now and as always never been let down by the speed and excellence of the servic.

Printer model: Magicard 300

It was strange what my problem was but support was quick to isolate it with a few pics sent to them. Very happy with the support.

Printer model: Magicard 600

We ended up not getting the piece repaired due to the cost but support was great about getting back to me which I appreciate.

Printer model: Prima 4

Support Exceeded expectations, very prompt response and identified then resolved the issue very promptly

Printer model: Pronto100

Global support centres

UK

Magicard Ltd (HQ)
Waverley House Hampshire Road Granby Industrial Estate
Weymouth, DT4 9XD
United Kingdom

USA

Brady (North America)
148 E. Stiegel St
Manheim, 17545
United States

Europe

Brady (Belgium)
Poldergotestraat 9
Zele, 9240
Belgium

Middle East

Magicard (Sales & Support Hub)
5WB (West Wing) Office 446
Dubai Airport Free Zone, 371564
United Arab Emirates

Magicard European support from Brady