Checking printer connectivity

Return to printer solutions | Connection issues

Written By john.fieldsend 3rd May 2023

Download and install the ID Card Printer Support Utility.

With the Support Utility now open select the connection method – ie USB.

If your printer is recognised it will show the serial number and other printer information.
At this point you can be sure your computer is successfully connecting to the printer, just by the fact that the Support Utility has connected.

Should there be any other issues they will likely be driver related with other possible causes.

Try removing all previous driver versions from Programs & Features, disconnect the printer, restart the PC and then install the latest driver version:

Magicard Windows Printer Driver

If your printer does not appear / connect:

Try disconnecting the USB cable and reattaching it.
Use another USB port
Or try the same test again on another PC.

If the Support Utility fails to see the connected printer at all you may need to contact your original supplier or Magicard Technical Support for assistance:

You can check your printers warranty status by entering your serial number on the support home page, here:

If your printer is still in warranty please contact Technical Support.

If your warranty has expired then we can still help and you can check which products are still available for Magicard Out of Warranty Repairs here.

You may also find your original supplier can assist you if they are more local to you – either with repair or replacement.

In most cases it would be beneficial to provide us a Printer Query File when you contact Support, either attached to your web case or emailed to us, this will save us asking and speed up our support to you:

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What customers say about our support...

It was strange what my problem was but support was quick to isolate it with a few pics sent to them. Very happy with the support.

Printer model: Magicard 600

Detailed instructions given to resolve the issue.

Printer model:

This is my 1st interaction w/MagiCard Service, they responded immediately, resolved the issue and stood behind their warranty.

Printer model: Magicard 600

Alan M was a fab help! Quick to help and even called me back when we were cut off due to a power cut on my end! Called him back the following week and he remembered me and the problem i was having. Thanks Alan!!

Printer model: Pronto

The response was much faster this time and got it fixed within 1 1/2 weeks! They fixed the problem and answered the questions I had! Also, great that there was a warranty to help with the price!

Printer model: Enduro3e

Global support centres

UK

Magicard Ltd (HQ)
Waverley House Hampshire Road Granby Industrial Estate
Weymouth, DT4 9XD
United Kingdom

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148 E. Stiegel St
Manheim, 17545
United States

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Zele, 9240
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5WB (West Wing) Office 446
Dubai Airport Free Zone, 371564
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