24:16 on Pronto

Return to printer solutions | Error codes

Written By john.fieldsend 20th Apr 2023

bad news / good news

Bad News:

This error is a fault with the middle card sensor.

Good News:

The Pronto can now operate regardless of this sensor and with latest Firmware the printer will no longer need to look for the Mid Sensor status.

With the latest firmware it is not possible to get this error code.

Step 1

Clear the error by unplugging the power lead, then plug back in.

Step 2

Download and install the latest firmware

Step 3

Carry on with your print run

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It was strange what my problem was but support was quick to isolate it with a few pics sent to them. Very happy with the support.

Printer model: Magicard 600

Support were very helpful but sadly we didn't manage to get the 2010 machine working again and I had to buy a new machine.

Printer model: Pronto

This is my 1st interaction w/MagiCard Service, they responded immediately, resolved the issue and stood behind their warranty.

Printer model: Magicard 600

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Printer model: Rio Pro

Customer service were very patient and helpful when communicating with me to figure out the problem with the machine! Thank you for the repair, printer works again! It did take a little longer than expected to get it back, about three weeks instead of two.

Printer model: Enduro3e

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