Which product are you using?

Support were very helpful but sadly we didn't manage to get the 2010 machine working again and I had to buy a new machine.

The support team was very responsive and provided the information needed to address the issue.

Overall a good experience. Seemed quite expensive to repair our printer we sent in for RMA considering we could buy a brand new printer (newer model) for half the price..

Thank you so much! The ID printer is working great and we really appreciate the honesty of your technicians! We could have easily been billed for repairs that weren't done, as our printer is no longer under warranty, but you didn\'t charge us at all. The technician superstar told me that it was a simple loose wire, which he reattached, and they shipped it back at no charge. Thank you!

Fixed and working well, would have been easier if could have paid by credit card