Support for your Rio Pro
The professional’s choice for secure card printing
Please read this first
Due to the technology involved in printing onto plastic cards, it is vital to clean your printer regularly to avoid jams and film breakages. Cleaning your printer should always be your first step should an issue arise. Visit our YouTube channel to find out how to clean your printer
Magicard Windows Printer Driver
This is the latest Windows Printer Driver for the full range of Magicard printers, including Secure and Xtended models and variants. Magicard Print...
Read moremacOS Printer Driver
This is the latest macOS driver for all Magicard desktop ID card printers. macOS Driver Version: 1.4.0 Release Date: 25.06.2024 ...
Read moreMagicard Windows Driver | Help Guide
Please see the Magicard Windows Driver help Guide below for everything you need to know regarding all the Magicard Windows driver setti...
Read moreWindows Printer Driver Install Error 2502 / 250
If you are getting 2502 / 250_ from the MSI Installer then you may be installing the driver while using a restricted user account that doesn’t h...
Read moreCard Sensors | Testing and Cleaning
This guide will help demonstrate how to access the Rio Pro's card sensors for testing and cleaning purposes. Sensor testing and cleaning guide &...
Read morePrinters Currently Supported for Out of Warranty Repairs
Magicard Ltd.’s intentions are to support / repair a product for five years after last date of manufacture where possible. *Legacy printers not l...
Read moreMagicard Rio Pro Firmware
This is the latest firmware for Magicard Rio Pro (1st Generation only) and all variants. Version: V2.51 Release date: 14/07/2022 For full...
Read moreChrome | Printing from Google Chrome Browser results in greyscale print
Printing from Google Chrome results in greyscale printed card On 19th June 2018 we began receiving calls from a few customers who print from the Goog...
Read moreMagicard Linux Driver
V1.4.0 (released 25.06.2024) Please find all the info you need for installing the Magicard Linux Driver below:
Read moreMagicard Bare Driver Files
This is the latest Windows Bare Driver Files for the full range of Magicard printers, including Secure and Xtended models and variants. Magicard Ba...
Read morePrint Duo (Both Sides)
A Duo enabled printer will allow you to select both sides in the driver, Printing Preferences: Control Panel View Devices and Printers R...
Read moreCleaning the Rio Pro
Here's a video on cleaning your Rio Pro and keeping it in great working order. We recommend to follow this full process at every dye film change....
Read moreCorrect Cleaning Card for your Magicard Printer
It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...
Read moremacOS Ethernet install guide for Magicard printers
The PDF document below has instructions on how to install and use a Magicard printer over Ethernet.on a MAC OS 10.5 and above.
Read moreHow do I know if my computer has USB 3.0 ports?
Cmd + Space: start typing 'System Profiler' or find it from Mission Control or: Click the Apple icon located in...
Read moreCorrect PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...
Read moreSensor Test
Download the Support Utility Leave the dye film fitted, and cards in the hopper open the Support Utility and connect to your printer...
Read morePrint to File
To obtain a Print-to-file (aka .PRN) Some applications (like MS Word) show a Print to File option in the printers list... otherwise follow the step...
Read moreHow to obtain a Printer Query File
To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab Navigate through the following steps: Control Panel...
Read moreEnable CUPS Web Interface: Mac OSX
The CUPS Web Interface may be disabled by default on your Mac. To enable it so you can access the printing system to set up your default settin...
Read morePrinter and Driver Language
*This information is correct as of Windows Driver Version 2.8.2.779 (Release Date: 22/05/2023) Driver Language The driver will inherit...
Read moreFix the “App can’t be opened because it is from an unidentified developer” on your MAC
Your Mac is normally initially set up to only allow Applications found on the App Store to install on your computer as a Security Measure. Otherwise,...
Read morePrinter Sharing
After the steps below other people on your network can connect to your USB printer. All they need to do is add a network printer (your printer) to...
Read moreWhite Line across printed card | Damaged Printhead Element
I have a white line across the length of my printed cards 👉 It is the same on every card. 👉 It is the same on the printer...
Read moreCards jamming in flipper mechanism
This could mean the flipper angle needs to be adjusted. First make sure you have the latest firmware installed on the printer. Make sure you...
Read morePrint Job stuck in the queue when connected to USB
Shut down your badging software. Got to Control Panel > View Devices and Printers > right click on your printer icon and remove device....
Read moreChecking printer connectivity
Download and install the ID Card Printer Support Utility. With the Support Utility now open select the connection method - ie USB. If your p...
Read moreLight or Faint Printing
Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently move...
Read moreDriver Setup ended Prematurely
If you have any Magicard drivers on your PC please un-install them and reboot your PC. Make sure you do not have any printers connected up t...
Read moreSet Rio Pro to Hand Feed Mode
On the Printer select Menu Button Press the down button to scroll to Hand feed Then press the right arrow button to select. From this...
Read more.NET Framework errors
To solve a .net framework error. Step 1) First make sure you are installing the latest driver version [embed]https://support.magicard.com/solutio...
Read moreBarcodes not reading or printing out in resin black
Some badging applications send barcodes as a bitmap image and not a true type font. To workaround this follow the steps below. Shut down your badg...
Read moreID Card Printer Support Utility
This utility is intended for use as an advanced diagnostic and set-up tool, including setting up your Ethernet settings. ⚠️ Please do not use i...
Read moreTeamViewer Remote Help
Click your Operating System image below to begin the downloading our Magicard Quick Support file directly from the TeamViewer website. [caption id=...
Read moreBreaking film using CR79 cards on a Rio Pro
If using CR79 ( sub credit card size) cards you must change a driver setting to set CR79 also first make sure... 1. You are running the latest fir...
Read morePrint a test image on an Enduro or Rio Pro
To print the internal test card on the Enduro or Rio Pro printers: Press Menu the next option will be Test Card
Read moreSet a Static IP Address on a Rio Pro or Enduro3E Model
How to set a Static IP address or change from Static to Dynamic. Your printer must be Ethernet Enabled: denoted with an E in the printers disp...
Read moreDye film sticking to card or breaking ribbon
If the main print roller is not perfectly clean then the following can result: The card can slip during the printing process, causing: The...
Read moreWhen I try to print the job errors out using Ethernet connection
Your TCP/IP port may be the issue. Step 1) Go to Devices and printer > right click the printer and select Printer Properties >Ports Ta...
Read moreWrong film type error over Ethernet
If using Monochrome film or MA1000K film over an Ethernet connection to the printer you can not change the name of the printer. The printer name mus...
Read moreConverting Rio / Tango 2e HoloKote to Rio Pro format.
The Rio 2e & Tango 2e Printers offered HoloKote and HoloFlex option in the form of an encrypted memory flash key which is inserted into the front...
Read moreRio Pro User Manual
The User Manual explains how to setup your Rio Pro Printer. It also provides help and information about operation, settings and maintenance.
Read moreReplacing the Printhead
The video below shows the Magicard 600 printhead replacement but the process is very similar for all Magicard direct-to-card printers. Please visit...
Read moreLocating the Mac address on a Rio Pro
On a Rio pro you can navigate the menu screen on the front LCD display Menu > Info > scroll down to MAC Address.
Read moreNo Magnetic Data has been provided to encode/verify error
You must restore the driver back to factory defaults: Close down your badging software. Navigate to devices and printers. Right click o...
Read moreExclamation point symbol next to printer icon in devices and printers
Unplug the power chord move the USB cable to a different port on the PC. Check devices and printers again. If you still have an exclamation p...
Read moreWhere do I insert the Holokote Key card
Before you use the CD to install your Custom Holokote design you must first put the Holokote Key Card into the Printer card slot: &nbs...
Read moreDuplex printing is grayed out in driver settings
Double sided duplex printing is only available on "duo" models of Magicard printer, if you have a duo model but this options is still unavailable...
Read moreIs my machine capable of using magnetic stripe cards?
Check your printers LCD screen. If you see your printer name followed by an 'M" or a "Mag" then it has Magnetic encoding capability. If not...
Read moreDriver settings keep changing back
If you driver setting keep reverting back. Step 1) Shut down your badging software. Step 2) Go to the Start Menu > devices and printer >...
Read moreText won't print in resin black from a PDF
Selection of text uses K panel is not effective because the whole image is a dithered bitmap so the text characters have very few black pixels.
Read moreProblems with photo quality in Grosvenor Software
When printing from Grosvenor Technologies Software (all variants) photos can look very pixilated, saturated or generally very low compressed. Impor...
Read morePrint spooler keeps stopping on Windows 7
Step 1) Start > Start Search > services.msc Step 2) If the spooler is not on, turn it on. If after it is turned on, it turns off auto...
Read moreNot getting edge to edge printing with DSX software
In your DSX software make sure your badge page size is set to 3.38 x 2 .13 inches.
Read moreSensor test diagnostics is reading errors on Rear, Middle & Front card sensors
When running Sensor Test from the Support Utility you must have Dye Film fitted in the printer and Cards in the rear hopper.
Read moreCorrect PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...
Read moreDye film sticking to card or breaking ribbon
If the main print roller is not perfectly clean then the following can result: The card can slip during the printing process, causing: The...
Read moreSet Rio Pro to Hand Feed Mode
On the Printer select Menu Button Press the down button to scroll to Hand feed Then press the right arrow button to select. From this...
Read moreCards jamming in flipper mechanism
This could mean the flipper angle needs to be adjusted. First make sure you have the latest firmware installed on the printer. Make sure you...
Read moreDye film sticking to card or breaking ribbon
If the main print roller is not perfectly clean then the following can result: The card can slip during the printing process, causing: The...
Read moreCard Sensors | Testing and Cleaning
This guide will help demonstrate how to access the Rio Pro's card sensors for testing and cleaning purposes. Sensor testing and cleaning guide &...
Read moreCleaning the Rio Pro
Here's a video on cleaning your Rio Pro and keeping it in great working order. We recommend to follow this full process at every dye film change....
Read moreCorrect Cleaning Card for your Magicard Printer
It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...
Read moreCorrect PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...
Read moreSensor Test
Download the Support Utility Leave the dye film fitted, and cards in the hopper open the Support Utility and connect to your printer...
Read morePrint a test image on an Enduro or Rio Pro
To print the internal test card on the Enduro or Rio Pro printers: Press Menu the next option will be Test Card
Read moreHow do I know if my computer has USB 3.0 ports?
Cmd + Space: start typing 'System Profiler' or find it from Mission Control or: Click the Apple icon located in...
Read morePrinter Sharing
After the steps below other people on your network can connect to your USB printer. All they need to do is add a network printer (your printer) to...
Read morePrint Job stuck in the queue when connected to USB
Shut down your badging software. Got to Control Panel > View Devices and Printers > right click on your printer icon and remove device....
Read moreChecking printer connectivity
Download and install the ID Card Printer Support Utility. With the Support Utility now open select the connection method - ie USB. If your p...
Read moreID Card Printer Support Utility
This utility is intended for use as an advanced diagnostic and set-up tool, including setting up your Ethernet settings. ⚠️ Please do not use i...
Read moreSet a Static IP Address on a Rio Pro or Enduro3E Model
How to set a Static IP address or change from Static to Dynamic. Your printer must be Ethernet Enabled: denoted with an E in the printers disp...
Read moreWhen I try to print the job errors out using Ethernet connection
Your TCP/IP port may be the issue. Step 1) Go to Devices and printer > right click the printer and select Printer Properties >Ports Ta...
Read moreWrong film type error over Ethernet
If using Monochrome film or MA1000K film over an Ethernet connection to the printer you can not change the name of the printer. The printer name mus...
Read moreLocating the Mac address on a Rio Pro
On a Rio pro you can navigate the menu screen on the front LCD display Menu > Info > scroll down to MAC Address.
Read moreExclamation point symbol next to printer icon in devices and printers
Unplug the power chord move the USB cable to a different port on the PC. Check devices and printers again. If you still have an exclamation p...
Read morePrint spooler keeps stopping on Windows 7
Step 1) Start > Start Search > services.msc Step 2) If the spooler is not on, turn it on. If after it is turned on, it turns off auto...
Read moreMagicard Windows Printer Driver
This is the latest Windows Printer Driver for the full range of Magicard printers, including Secure and Xtended models and variants. Magicard Print...
Read moremacOS Printer Driver
This is the latest macOS driver for all Magicard desktop ID card printers. macOS Driver Version: 1.4.0 Release Date: 25.06.2024 ...
Read moreMagicard Bare Driver Files
This is the latest Windows Bare Driver Files for the full range of Magicard printers, including Secure and Xtended models and variants. Magicard Ba...
Read moreWindows Printer Driver Install Error 2502 / 250
If you are getting 2502 / 250_ from the MSI Installer then you may be installing the driver while using a restricted user account that doesn’t h...
Read moreHow do I know if my computer has USB 3.0 ports?
Cmd + Space: start typing 'System Profiler' or find it from Mission Control or: Click the Apple icon located in...
Read moreFix the “App can’t be opened because it is from an unidentified developer” on your MAC
Your Mac is normally initially set up to only allow Applications found on the App Store to install on your computer as a Security Measure. Otherwise,...
Read morePrinter Sharing
After the steps below other people on your network can connect to your USB printer. All they need to do is add a network printer (your printer) to...
Read moreDriver Setup ended Prematurely
If you have any Magicard drivers on your PC please un-install them and reboot your PC. Make sure you do not have any printers connected up t...
Read more.NET Framework errors
To solve a .net framework error. Step 1) First make sure you are installing the latest driver version [embed]https://support.magicard.com/solutio...
Read moreWhen I try to print the job errors out using Ethernet connection
Your TCP/IP port may be the issue. Step 1) Go to Devices and printer > right click the printer and select Printer Properties >Ports Ta...
Read moreMagicard Windows Driver | Help Guide
Please see the Magicard Windows Driver help Guide below for everything you need to know regarding all the Magicard Windows driver setti...
Read morePrint Duo (Both Sides)
A Duo enabled printer will allow you to select both sides in the driver, Printing Preferences: Control Panel View Devices and Printers R...
Read moreEnable CUPS Web Interface: Mac OSX
The CUPS Web Interface may be disabled by default on your Mac. To enable it so you can access the printing system to set up your default settin...
Read morePrinter and Driver Language
*This information is correct as of Windows Driver Version 2.8.2.779 (Release Date: 22/05/2023) Driver Language The driver will inherit...
Read moreBarcodes not reading or printing out in resin black
Some badging applications send barcodes as a bitmap image and not a true type font. To workaround this follow the steps below. Shut down your badg...
Read moreNo Magnetic Data has been provided to encode/verify error
You must restore the driver back to factory defaults: Close down your badging software. Navigate to devices and printers. Right click o...
Read moreDuplex printing is grayed out in driver settings
Double sided duplex printing is only available on "duo" models of Magicard printer, if you have a duo model but this options is still unavailable...
Read moreDriver settings keep changing back
If you driver setting keep reverting back. Step 1) Shut down your badging software. Step 2) Go to the Start Menu > devices and printer >...
Read moreCorrect Cleaning Card for your Magicard Printer
It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...
Read moreSensor Test
Download the Support Utility Leave the dye film fitted, and cards in the hopper open the Support Utility and connect to your printer...
Read moreBreaking film using CR79 cards on a Rio Pro
If using CR79 ( sub credit card size) cards you must change a driver setting to set CR79 also first make sure... 1. You are running the latest fir...
Read moreDye film sticking to card or breaking ribbon
If the main print roller is not perfectly clean then the following can result: The card can slip during the printing process, causing: The...
Read moreWrong film type error over Ethernet
If using Monochrome film or MA1000K film over an Ethernet connection to the printer you can not change the name of the printer. The printer name mus...
Read moreNo Magnetic Data has been provided to encode/verify error
You must restore the driver back to factory defaults: Close down your badging software. Navigate to devices and printers. Right click o...
Read moreIs my machine capable of using magnetic stripe cards?
Check your printers LCD screen. If you see your printer name followed by an 'M" or a "Mag" then it has Magnetic encoding capability. If not...
Read moreCorrect PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...
Read moreHow to obtain a Printer Query File
To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab Navigate through the following steps: Control Panel...
Read moreDye film sticking to card or breaking ribbon
If the main print roller is not perfectly clean then the following can result: The card can slip during the printing process, causing: The...
Read moreCorrect PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...
Read moreHow to obtain a Printer Query File
To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab Navigate through the following steps: Control Panel...
Read moreLight or Faint Printing
Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently move...
Read morePrint Duo (Both Sides)
A Duo enabled printer will allow you to select both sides in the driver, Printing Preferences: Control Panel View Devices and Printers R...
Read moreHow do I know if my computer has USB 3.0 ports?
Cmd + Space: start typing 'System Profiler' or find it from Mission Control or: Click the Apple icon located in...
Read moreCorrect PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...
Read moreHow to obtain a Printer Query File
To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab Navigate through the following steps: Control Panel...
Read morePrinter Sharing
After the steps below other people on your network can connect to your USB printer. All they need to do is add a network printer (your printer) to...
Read moreWhite Line across printed card | Damaged Printhead Element
I have a white line across the length of my printed cards 👉 It is the same on every card. 👉 It is the same on the printer...
Read moreLight or Faint Printing
Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently move...
Read moreSet Rio Pro to Hand Feed Mode
On the Printer select Menu Button Press the down button to scroll to Hand feed Then press the right arrow button to select. From this...
Read moreReplacing the Printhead
The video below shows the Magicard 600 printhead replacement but the process is very similar for all Magicard direct-to-card printers. Please visit...
Read moreLocating the Mac address on a Rio Pro
On a Rio pro you can navigate the menu screen on the front LCD display Menu > Info > scroll down to MAC Address.
Read moreWhere do I insert the Holokote Key card
Before you use the CD to install your Custom Holokote design you must first put the Holokote Key Card into the Printer card slot: &nbs...
Read moreIs my machine capable of using magnetic stripe cards?
Check your printers LCD screen. If you see your printer name followed by an 'M" or a "Mag" then it has Magnetic encoding capability. If not...
Read moreSensor test diagnostics is reading errors on Rear, Middle & Front card sensors
When running Sensor Test from the Support Utility you must have Dye Film fitted in the printer and Cards in the rear hopper.
Read moreMagicard Windows Driver | Help Guide
Please see the Magicard Windows Driver help Guide below for everything you need to know regarding all the Magicard Windows driver setti...
Read moreCorrect Cleaning Card for your Magicard Printer
It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...
Read morePrint to File
To obtain a Print-to-file (aka .PRN) Some applications (like MS Word) show a Print to File option in the printers list... otherwise follow the step...
Read moreHow to obtain a Printer Query File
To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab Navigate through the following steps: Control Panel...
Read moreSet Rio Pro to Hand Feed Mode
On the Printer select Menu Button Press the down button to scroll to Hand feed Then press the right arrow button to select. From this...
Read moreTeamViewer Remote Help
Click your Operating System image below to begin the downloading our Magicard Quick Support file directly from the TeamViewer website. [caption id=...
Read moreReplacing the Printhead
The video below shows the Magicard 600 printhead replacement but the process is very similar for all Magicard direct-to-card printers. Please visit...
Read moreConverting Rio / Tango 2e HoloKote to Rio Pro format.
The Rio 2e & Tango 2e Printers offered HoloKote and HoloFlex option in the form of an encrypted memory flash key which is inserted into the front...
Read moreWhere do I insert the Holokote Key card
Before you use the CD to install your Custom Holokote design you must first put the Holokote Key Card into the Printer card slot: &nbs...
Read moreMagicard Windows Printer Driver
This is the latest Windows Printer Driver for the full range of Magicard printers, including Secure and Xtended models and variants. Magicard Print...
Read moremacOS Printer Driver
This is the latest macOS driver for all Magicard desktop ID card printers. macOS Driver Version: 1.4.0 Release Date: 25.06.2024 ...
Read moreMagicard Windows Driver | Help Guide
Please see the Magicard Windows Driver help Guide below for everything you need to know regarding all the Magicard Windows driver setti...
Read moreMagicard Rio Pro Firmware
This is the latest firmware for Magicard Rio Pro (1st Generation only) and all variants. Version: V2.51 Release date: 14/07/2022 For full...
Read moreChrome | Printing from Google Chrome Browser results in greyscale print
Printing from Google Chrome results in greyscale printed card On 19th June 2018 we began receiving calls from a few customers who print from the Goog...
Read moreMagicard Linux Driver
V1.4.0 (released 25.06.2024) Please find all the info you need for installing the Magicard Linux Driver below:
Read moreMagicard Bare Driver Files
This is the latest Windows Bare Driver Files for the full range of Magicard printers, including Secure and Xtended models and variants. Magicard Ba...
Read moreID Card Printer Support Utility
This utility is intended for use as an advanced diagnostic and set-up tool, including setting up your Ethernet settings. ⚠️ Please do not use i...
Read moreRio Pro User Manual
The User Manual explains how to setup your Rio Pro Printer. It also provides help and information about operation, settings and maintenance.
Read morePrint Duo (Both Sides)
A Duo enabled printer will allow you to select both sides in the driver, Printing Preferences: Control Panel View Devices and Printers R...
Read moreCorrect Cleaning Card for your Magicard Printer
It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...
Read moreCorrect PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...
Read moreSensor Test
Download the Support Utility Leave the dye film fitted, and cards in the hopper open the Support Utility and connect to your printer...
Read morePrint to File
To obtain a Print-to-file (aka .PRN) Some applications (like MS Word) show a Print to File option in the printers list... otherwise follow the step...
Read moreWhite Line across printed card | Damaged Printhead Element
I have a white line across the length of my printed cards 👉 It is the same on every card. 👉 It is the same on the printer...
Read moreLight or Faint Printing
Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently move...
Read moreBarcodes not reading or printing out in resin black
Some badging applications send barcodes as a bitmap image and not a true type font. To workaround this follow the steps below. Shut down your badg...
Read moreText won't print in resin black from a PDF
Selection of text uses K panel is not effective because the whole image is a dithered bitmap so the text characters have very few black pixels.
Read moreChrome | Printing from Google Chrome Browser results in greyscale print
Printing from Google Chrome results in greyscale printed card On 19th June 2018 we began receiving calls from a few customers who print from the Goog...
Read moreProblems with photo quality in Grosvenor Software
When printing from Grosvenor Technologies Software (all variants) photos can look very pixilated, saturated or generally very low compressed. Impor...
Read moreNot getting edge to edge printing with DSX software
In your DSX software make sure your badge page size is set to 3.38 x 2 .13 inches.
Read moreSensor test diagnostics is reading errors on Rear, Middle & Front card sensors
When running Sensor Test from the Support Utility you must have Dye Film fitted in the printer and Cards in the rear hopper.
Read moreChrome | Printing from Google Chrome Browser results in greyscale print
Printing from Google Chrome results in greyscale printed card On 19th June 2018 we began receiving calls from a few customers who print from the Goog...
Read morePrint Duo (Both Sides)
A Duo enabled printer will allow you to select both sides in the driver, Printing Preferences: Control Panel View Devices and Printers R...
Read moreCorrect PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...
Read moreWhite Line across printed card | Damaged Printhead Element
I have a white line across the length of my printed cards 👉 It is the same on every card. 👉 It is the same on the printer...
Read moreLight or Faint Printing
Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently move...
Read moreText won't print in resin black from a PDF
Selection of text uses K panel is not effective because the whole image is a dithered bitmap so the text characters have very few black pixels.
Read moreGlobal support centres
UK
Magicard Ltd (HQ)
Waverley House Hampshire Road Granby Industrial Estate
Weymouth, DT4 9XD
United Kingdom
USA
Brady (North America)
148 E. Stiegel St
Manheim, 17545
United States
Europe
Brady (Belgium)
Poldergotestraat 9
Zele, 9240
Belgium
Middle East
Magicard (Sales & Support Hub)
5WB (West Wing) Office 446
Dubai Airport Free Zone, 371564
United Arab Emirates
