Support for your Pronto

Hand-fed for lower volumes and a compact design

Create support case Register printer

Please read this first

Due to the technology involved in printing onto plastic cards, it is vital to clean your printer regularly to avoid jams and film breakages. Cleaning your printer should always be your first step should an issue arise. Visit our YouTube channel to find out how to clean your printer

Pronto User Manual

The User Manual explains how to setup your Pronto Printer. It also provides help and information about operation, settings and maintenance. See...

Magicard Windows Printer Driver

This is the latest Windows Printer Driver for the full range of Magicard printers, including Secure and Xtended models and variants. Magicard Print...

macOS Printer Driver

This is the latest macOS driver for all Magicard desktop ID card printers. macOS Driver Version: 1.4.0 Release Date: 25.06.2024 ...

Magicard Windows Driver | Help Guide

Please see the Magicard Windows Driver help Guide below for everything you need to know regarding all the Magicard Windows driver setti...

Magicard Pronto Films

Please visit: https://magicard.com/id-printers/pronto/#consumables These are the most recent dye films available for the Magicard Pron...

Non Magicard Badge Design and Printing Applications

Any applications can print to your Magicard printer via windows print (file > print). However, the document size needs to be correct for the CR8...

Pronto Electronics

Some Pronto printers may have a different version of Magicard Pronto Electronics. MK1 or MK2. MK1 refers to our original 1st generation electroni...

Pronto Firmware

This is the latest Pronto firmware for all series printer models and all variants. Version: V3.42 Release date: 14/07/2022 For full detai...

Pronto Cleaning Roller Assembly

- Each of these parts must be fitted. - They will clean the cards on entry to the printer. - This will maintain the printing quality and...

How do I use my Magicard printer?

We sometimes get enquiries from people who find themselves having to use a printer they are unfamiliar with. Maybe somebody left the business an...

Windows Printer Driver Install Error 2502 / 250

If you are getting 2502 / 250_ from the MSI Installer then you may be installing the driver while using a restricted user account that doesn’t h...

Pronto Quick Start Guide

The Pronto Quick Start Guide will guide you through setting up your printer. See also: https://support.magicard.com/solution/pronto-user-manual...

Printers Currently Supported for Out of Warranty Repairs

Magicard Ltd.’s intentions are to support / repair a product for five years after last date of manufacture where possible. *Legacy printers not l...

Chrome | Printing from Google Chrome Browser results in greyscale print

Printing from Google Chrome results in greyscale printed card On 19th June 2018 we began receiving calls from a few customers who print from the Goog...

Magicard Linux Driver

V1.4.0 (released 25.06.2024) Please find all the info you need for installing the Magicard Linux Driver below:

Magicard Bare Driver Files

This is the latest Windows Bare Driver Files for the full range of Magicard printers, including Secure and Xtended models and variants. Magicard Ba...

Cleaning the Pronto (Video)

Here's a video on cleaning your Pronto and keeping it in great working order. ⚠️ The minumum cleaning frequency we advise for the Pronto is eve...

Correct Cleaning Card for your Magicard Printer

It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...

How do I know if my computer has USB 3.0 ports?

Cmd + Space: start typing 'System Profiler' or find it from Mission Control or: Click the Apple icon located in...

Correct PSU Power Supply

Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...

Sensor Test

Download the Support Utility Leave the dye film fitted, and cards in the hopper open the Support Utility and connect to your printer...

Print to File

To obtain a Print-to-file (aka .PRN) Some applications (like MS Word) show a Print to File option in the printers list... otherwise follow the step...

How to obtain a Printer Query File

To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab Navigate through the following steps: Control Panel...

Enable CUPS Web Interface: Mac OSX

The CUPS Web Interface may be disabled by default on your Mac. To enable it so you can access the printing system to set up your default settin...

Printer and Driver Language

*This information is correct as of Windows Driver Version 2.8.2.779 (Release Date: 22/05/2023) Driver Language The driver will inherit...

Fix the “App can’t be opened because it is from an unidentified developer” on your MAC

Your Mac is normally initially set up to only allow Applications found on the App Store to install on your computer as a Security Measure. Otherwise,...

Printer Sharing

After the steps below other people on your network can connect to your USB printer. All they need to do is add a network printer (your printer) to...

White Line across printed card | Damaged Printhead Element

I have a white line across the length of my printed cards 👉 It is the same on every card. 👉 It is the same on the printer...

Print Job stuck in the queue when connected to USB

Shut down your badging software. Got to Control Panel > View Devices and Printers > right click on your printer icon and remove device....

Checking printer connectivity

Download and install the ID Card Printer Support Utility. With the Support Utility now open select the connection method - ie USB. If your p...

Light or Faint Printing

Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently move...

Driver Setup ended Prematurely

If you have any Magicard drivers on your PC please un-install them and reboot your PC. Make sure you do not have any printers connected up t...

.NET Framework errors

To solve a .net framework error. Step 1) First make sure you are installing the latest driver version [embed]https://support.magicard.com/solutio...

Barcodes not reading or printing out in resin black

Some badging applications send barcodes as a bitmap image and not a true type font. To workaround this follow the steps below. Shut down your badg...

24:16 on Pronto

bad news / good news Bad News: This error is a fault with the middle card sensor. Good News: The Pronto can now operate regardless of this sen...

ID Card Printer Support Utility

This utility is intended for use as an advanced diagnostic and set-up tool, including setting up your Ethernet settings. ⚠️ Please do not use i...

Windows cannot access the specified device, path, or file error

When you try to install , update or start a program like Magicard ID, TRUST ID and you receive Windows cannot access the specified device, path, or...

TeamViewer Remote Help

Click your Operating System image below to begin the downloading our Magicard Quick Support file directly from the TeamViewer website. [caption id=...

Dye film sticking to card or breaking ribbon

If the main print roller is not perfectly clean then the following can result: The card can slip during the printing process, causing: The...

Replacing the Printhead

The video below shows the Magicard 600 printhead replacement but the process is very similar for all Magicard direct-to-card printers. Please visit...

No Magnetic Data has been provided to encode/verify error

You must restore the driver back to factory defaults: Close down your badging software. Navigate to devices and printers. Right click o...

Exclamation point symbol next to printer icon in devices and printers

Unplug the power chord move the USB cable to a different port on the PC. Check devices and printers again. If you still have an exclamation p...

Driver settings keep changing back

If you driver setting keep reverting back. Step 1) Shut down your badging software. Step 2) Go to the Start Menu > devices and printer >...

Problems with photo quality in Grosvenor Software

When printing from Grosvenor Technologies Software (all variants) photos can look very pixilated, saturated or generally very low compressed. Impor...

How to back up Magicard ID properly.

The best practice would be backing up the whole Magicard ID folder. The folder is located under C:Program Files (x86)< This should be done o...

Pronto Error 24:15

The Pronto raised this error while hand feeding a card because it saw that the Rear Card Sensor is blocked before the front sensor. It expects the fro...

Print spooler keeps stopping on Windows 7

Step 1) Start > Start Search > services.msc Step 2) If the spooler is not on, turn it on. If after it is turned on, it turns off auto...

Print a test image on a Pronto printer

The Pronto is able to print an internal Test Card independently of it’s Host Computer. This function is useful test to check the Printer is workin...

Not getting edge to edge printing with DSX software

In your DSX software make sure your badge page size is set to 3.38 x 2 .13 inches.

Correct PSU Power Supply

Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...

Dye film sticking to card or breaking ribbon

If the main print roller is not perfectly clean then the following can result: The card can slip during the printing process, causing: The...

Dye film sticking to card or breaking ribbon

If the main print roller is not perfectly clean then the following can result: The card can slip during the printing process, causing: The...

Pronto Cleaning Roller Assembly

- Each of these parts must be fitted. - They will clean the cards on entry to the printer. - This will maintain the printing quality and...

Cleaning the Pronto (Video)

Here's a video on cleaning your Pronto and keeping it in great working order. ⚠️ The minumum cleaning frequency we advise for the Pronto is eve...

Correct Cleaning Card for your Magicard Printer

It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...

Correct PSU Power Supply

Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...

Sensor Test

Download the Support Utility Leave the dye film fitted, and cards in the hopper open the Support Utility and connect to your printer...

How do I know if my computer has USB 3.0 ports?

Cmd + Space: start typing 'System Profiler' or find it from Mission Control or: Click the Apple icon located in...

Printer Sharing

After the steps below other people on your network can connect to your USB printer. All they need to do is add a network printer (your printer) to...

Print Job stuck in the queue when connected to USB

Shut down your badging software. Got to Control Panel > View Devices and Printers > right click on your printer icon and remove device....

Checking printer connectivity

Download and install the ID Card Printer Support Utility. With the Support Utility now open select the connection method - ie USB. If your p...

ID Card Printer Support Utility

This utility is intended for use as an advanced diagnostic and set-up tool, including setting up your Ethernet settings. ⚠️ Please do not use i...

Exclamation point symbol next to printer icon in devices and printers

Unplug the power chord move the USB cable to a different port on the PC. Check devices and printers again. If you still have an exclamation p...

Print spooler keeps stopping on Windows 7

Step 1) Start > Start Search > services.msc Step 2) If the spooler is not on, turn it on. If after it is turned on, it turns off auto...

Magicard Windows Printer Driver

This is the latest Windows Printer Driver for the full range of Magicard printers, including Secure and Xtended models and variants. Magicard Print...

macOS Printer Driver

This is the latest macOS driver for all Magicard desktop ID card printers. macOS Driver Version: 1.4.0 Release Date: 25.06.2024 ...

Magicard Bare Driver Files

This is the latest Windows Bare Driver Files for the full range of Magicard printers, including Secure and Xtended models and variants. Magicard Ba...

Windows Printer Driver Install Error 2502 / 250

If you are getting 2502 / 250_ from the MSI Installer then you may be installing the driver while using a restricted user account that doesn’t h...

How do I know if my computer has USB 3.0 ports?

Cmd + Space: start typing 'System Profiler' or find it from Mission Control or: Click the Apple icon located in...

Fix the “App can’t be opened because it is from an unidentified developer” on your MAC

Your Mac is normally initially set up to only allow Applications found on the App Store to install on your computer as a Security Measure. Otherwise,...

Printer Sharing

After the steps below other people on your network can connect to your USB printer. All they need to do is add a network printer (your printer) to...

Driver Setup ended Prematurely

If you have any Magicard drivers on your PC please un-install them and reboot your PC. Make sure you do not have any printers connected up t...

.NET Framework errors

To solve a .net framework error. Step 1) First make sure you are installing the latest driver version [embed]https://support.magicard.com/solutio...

Windows cannot access the specified device, path, or file error

When you try to install , update or start a program like Magicard ID, TRUST ID and you receive Windows cannot access the specified device, path, or...

Magicard Windows Driver | Help Guide

Please see the Magicard Windows Driver help Guide below for everything you need to know regarding all the Magicard Windows driver setti...

Enable CUPS Web Interface: Mac OSX

The CUPS Web Interface may be disabled by default on your Mac. To enable it so you can access the printing system to set up your default settin...

Printer and Driver Language

*This information is correct as of Windows Driver Version 2.8.2.779 (Release Date: 22/05/2023) Driver Language The driver will inherit...

Barcodes not reading or printing out in resin black

Some badging applications send barcodes as a bitmap image and not a true type font. To workaround this follow the steps below. Shut down your badg...

No Magnetic Data has been provided to encode/verify error

You must restore the driver back to factory defaults: Close down your badging software. Navigate to devices and printers. Right click o...

Driver settings keep changing back

If you driver setting keep reverting back. Step 1) Shut down your badging software. Step 2) Go to the Start Menu > devices and printer >...

Magicard Pronto Films

Please visit: https://magicard.com/id-printers/pronto/#consumables These are the most recent dye films available for the Magicard Pron...

Correct Cleaning Card for your Magicard Printer

It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...

Sensor Test

Download the Support Utility Leave the dye film fitted, and cards in the hopper open the Support Utility and connect to your printer...

Dye film sticking to card or breaking ribbon

If the main print roller is not perfectly clean then the following can result: The card can slip during the printing process, causing: The...

No Magnetic Data has been provided to encode/verify error

You must restore the driver back to factory defaults: Close down your badging software. Navigate to devices and printers. Right click o...

Correct PSU Power Supply

Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...

How to obtain a Printer Query File

To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab Navigate through the following steps: Control Panel...

24:16 on Pronto

bad news / good news Bad News: This error is a fault with the middle card sensor. Good News: The Pronto can now operate regardless of this sen...

Pronto Error 24:15

The Pronto raised this error while hand feeding a card because it saw that the Rear Card Sensor is blocked before the front sensor. It expects the fro...

Dye film sticking to card or breaking ribbon

If the main print roller is not perfectly clean then the following can result: The card can slip during the printing process, causing: The...

Correct PSU Power Supply

Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...

How to obtain a Printer Query File

To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab Navigate through the following steps: Control Panel...

Light or Faint Printing

Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently move...

Pronto Electronics

Some Pronto printers may have a different version of Magicard Pronto Electronics. MK1 or MK2. MK1 refers to our original 1st generation electroni...

How do I use my Magicard printer?

We sometimes get enquiries from people who find themselves having to use a printer they are unfamiliar with. Maybe somebody left the business an...

How do I know if my computer has USB 3.0 ports?

Cmd + Space: start typing 'System Profiler' or find it from Mission Control or: Click the Apple icon located in...

Correct PSU Power Supply

Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...

How to obtain a Printer Query File

To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab Navigate through the following steps: Control Panel...

Printer Sharing

After the steps below other people on your network can connect to your USB printer. All they need to do is add a network printer (your printer) to...

White Line across printed card | Damaged Printhead Element

I have a white line across the length of my printed cards 👉 It is the same on every card. 👉 It is the same on the printer...

Light or Faint Printing

Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently move...

Replacing the Printhead

The video below shows the Magicard 600 printhead replacement but the process is very similar for all Magicard direct-to-card printers. Please visit...

How to back up Magicard ID properly.

The best practice would be backing up the whole Magicard ID folder. The folder is located under C:Program Files (x86)< This should be done o...

Pronto User Manual

The User Manual explains how to setup your Pronto Printer. It also provides help and information about operation, settings and maintenance. See...

Magicard Windows Driver | Help Guide

Please see the Magicard Windows Driver help Guide below for everything you need to know regarding all the Magicard Windows driver setti...

Pronto Cleaning Roller Assembly

- Each of these parts must be fitted. - They will clean the cards on entry to the printer. - This will maintain the printing quality and...

How do I use my Magicard printer?

We sometimes get enquiries from people who find themselves having to use a printer they are unfamiliar with. Maybe somebody left the business an...

Pronto Quick Start Guide

The Pronto Quick Start Guide will guide you through setting up your printer. See also: https://support.magicard.com/solution/pronto-user-manual...

Cleaning the Pronto (Video)

Here's a video on cleaning your Pronto and keeping it in great working order. ⚠️ The minumum cleaning frequency we advise for the Pronto is eve...

Correct Cleaning Card for your Magicard Printer

It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...

Print to File

To obtain a Print-to-file (aka .PRN) Some applications (like MS Word) show a Print to File option in the printers list... otherwise follow the step...

How to obtain a Printer Query File

To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab Navigate through the following steps: Control Panel...

TeamViewer Remote Help

Click your Operating System image below to begin the downloading our Magicard Quick Support file directly from the TeamViewer website. [caption id=...

Replacing the Printhead

The video below shows the Magicard 600 printhead replacement but the process is very similar for all Magicard direct-to-card printers. Please visit...

Print a test image on a Pronto printer

The Pronto is able to print an internal Test Card independently of it’s Host Computer. This function is useful test to check the Printer is workin...

Magicard Windows Printer Driver

This is the latest Windows Printer Driver for the full range of Magicard printers, including Secure and Xtended models and variants. Magicard Print...

macOS Printer Driver

This is the latest macOS driver for all Magicard desktop ID card printers. macOS Driver Version: 1.4.0 Release Date: 25.06.2024 ...

Magicard Windows Driver | Help Guide

Please see the Magicard Windows Driver help Guide below for everything you need to know regarding all the Magicard Windows driver setti...

Non Magicard Badge Design and Printing Applications

Any applications can print to your Magicard printer via windows print (file > print). However, the document size needs to be correct for the CR8...

Pronto Firmware

This is the latest Pronto firmware for all series printer models and all variants. Version: V3.42 Release date: 14/07/2022 For full detai...

Chrome | Printing from Google Chrome Browser results in greyscale print

Printing from Google Chrome results in greyscale printed card On 19th June 2018 we began receiving calls from a few customers who print from the Goog...

Magicard Linux Driver

V1.4.0 (released 25.06.2024) Please find all the info you need for installing the Magicard Linux Driver below:

Magicard Bare Driver Files

This is the latest Windows Bare Driver Files for the full range of Magicard printers, including Secure and Xtended models and variants. Magicard Ba...

ID Card Printer Support Utility

This utility is intended for use as an advanced diagnostic and set-up tool, including setting up your Ethernet settings. ⚠️ Please do not use i...

Correct Cleaning Card for your Magicard Printer

It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...

Correct PSU Power Supply

Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...

Sensor Test

Download the Support Utility Leave the dye film fitted, and cards in the hopper open the Support Utility and connect to your printer...

Print to File

To obtain a Print-to-file (aka .PRN) Some applications (like MS Word) show a Print to File option in the printers list... otherwise follow the step...

White Line across printed card | Damaged Printhead Element

I have a white line across the length of my printed cards 👉 It is the same on every card. 👉 It is the same on the printer...

Light or Faint Printing

Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently move...

Barcodes not reading or printing out in resin black

Some badging applications send barcodes as a bitmap image and not a true type font. To workaround this follow the steps below. Shut down your badg...

Non Magicard Badge Design and Printing Applications

Any applications can print to your Magicard printer via windows print (file > print). However, the document size needs to be correct for the CR8...

Chrome | Printing from Google Chrome Browser results in greyscale print

Printing from Google Chrome results in greyscale printed card On 19th June 2018 we began receiving calls from a few customers who print from the Goog...

Windows cannot access the specified device, path, or file error

When you try to install , update or start a program like Magicard ID, TRUST ID and you receive Windows cannot access the specified device, path, or...

Problems with photo quality in Grosvenor Software

When printing from Grosvenor Technologies Software (all variants) photos can look very pixilated, saturated or generally very low compressed. Impor...

How to back up Magicard ID properly.

The best practice would be backing up the whole Magicard ID folder. The folder is located under C:Program Files (x86)< This should be done o...

Not getting edge to edge printing with DSX software

In your DSX software make sure your badge page size is set to 3.38 x 2 .13 inches.

Chrome | Printing from Google Chrome Browser results in greyscale print

Printing from Google Chrome results in greyscale printed card On 19th June 2018 we began receiving calls from a few customers who print from the Goog...

Correct PSU Power Supply

Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...

White Line across printed card | Damaged Printhead Element

I have a white line across the length of my printed cards 👉 It is the same on every card. 👉 It is the same on the printer...

Light or Faint Printing

Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently move...

Direct technical support

Create online support tickets with our industry leading and experienced support staff. Sign up

Register your products

What customers say about our support...

Overall a good experience. Seemed quite expensive to repair our printer we sent in for RMA considering we could buy a brand new printer (newer model) for half the price..

Printer model: Enduro3e

Customer service were very patient and helpful when communicating with me to figure out the problem with the machine! Thank you for the repair, printer works again! It did take a little longer than expected to get it back, about three weeks instead of two.

Printer model: Enduro3e

Detailed instructions given to resolve the issue.

Printer model:

Alan Maxwell from Technical Support provided a very quick resolution for the problem of our MagiCard ID Printer. Excellent working and Thanks a lot!

Printer model: Rio Pro 360

This is my 1st interaction w/MagiCard Service, they responded immediately, resolved the issue and stood behind their warranty.

Printer model: Magicard 600

Global support centres

UK

Magicard Ltd (HQ)
Waverley House Hampshire Road Granby Industrial Estate
Weymouth, DT4 9XD
United Kingdom

USA

Brady (North America)
148 E. Stiegel St
Manheim, 17545
United States

Europe

Brady (Belgium)
Poldergotestraat 9
Zele, 9240
Belgium

Middle East

Magicard (Sales & Support Hub)
5WB (West Wing) Office 446
Dubai Airport Free Zone, 371564
United Arab Emirates