Support for your Pronto
Hand-fed for lower volumes and a compact design
Please read this first
Due to the technology involved in printing onto plastic cards, it is vital to clean your printer regularly to avoid jams and film breakages. Cleaning your printer should always be your first step should an issue arise. Visit our YouTube channel to find out how to clean your printer
Magicard Windows Printer Driver
This is the latest Windows Unified Driver for the full range of Magicard printers, including Secure and Xtended models and variants. Magicard Print...
Read moremacOS Printer Driver
This is the latest macOS driver for all Magicard desktop ID card printers. macOS Driver Version: 1.3.4 Release Date: 24.03.2023 ...
Read moreMagicard Windows Driver | Help Guide
Please see the Magicard Windows Driver help Guide below for everything you need to know regarding all the Magicard Windows driver setti...
Read moreMagicard Pronto Films
Please visit: https://magicard.com/id-printers/pronto/#consumables These are the most recent dye films available for the Magicard Pron...
Read moreNon Magicard Badge Design and Printing Applications
Any applications can print to your Magicard printer via windows print (file > print). However, the document size needs to be correct for the CR8...
Read morePronto User Manual
The User Manual explains how to setup your Pronto Printer. It also provides help and information about operation, settings and maintenance. See...
Read morePronto Electronics
Some Pronto printers may have a different version of Magicard Pronto Electronics. MK1 or MK2. MK1 refers to our original 1st generation electroni...
Read morePronto Firmware
This is the latest Pronto firmware for all series printer models and all variants. Version: V3.42 Release date: 14/07/2022 For full detai...
Read morePronto Cleaning Roller Assembly
- Each of these parts must be fitted. - They will clean the cards on entry to the printer. - This will maintain the printing quality and...
Read moreHow do I use my Magicard printer?
We sometimes get enquiries from people who find themselves having to use a printer they are unfamiliar with. Maybe somebody left the business an...
Read moreWindows Printer Driver Install Error 2502 / 250
If you are getting 2502 / 250_ from the MSI Installer then you may be installing the driver while using a restricted user account that doesn’t h...
Read morePronto Quick Start Guide
The Pronto Quick Start Guide will guide you through setting up your printer. See also: https://support.magicard.com/solution/pronto-user-manual...
Read morePrinters Currently Supported for Out of Warranty Repairs
Magicard Ltd.’s intentions are to support / repair a product for five years after last date of manufacture where possible. *Legacy printers not l...
Read moreOut of Warranty Repairs
If your printer is out of warranty and in need of repair we can still help to ensure it continues to print cards. There is very little we cannot fi...
Read moreChrome | Printing from Google Chrome Browser results in greyscale print
Printing from Google Chrome results in greyscale printed card On 19th June 2018 we began receiving calls from a few customers who print from the Goog...
Read moreMagicard Linux Driver
V1.3.4 (released 24.03.2023) Please find all the info you need for installing the Magicard Linux Driver below:
Read moreMagicard Bare Driver Files
This is the latest Windows Bare Driver Files for the full range of Magicard printers, including Secure and Xtended models and variants. Magicard Ba...
Read moreCleaning the Pronto (Video)
Here's a video on cleaning your Pronto and keeping it in great working order. ⚠️ The minumum cleaning frequency we advise for the Pronto is eve...
Read moreCorrect Cleaning Card for your Magicard Printer
It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...
Read moreHow do I know if my computer has USB 3.0 ports?
Cmd + Space: start typing 'System Profiler' or find it from Mission Control or: Click the Apple icon located in...
Read moreCorrect PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...
Read moreSensor Test
Download the Support Utility Leave the dye film fitted, and cards in the hopper open the Support Utility and connect to your printer...
Read morePrint to File
To obtain a Print-to-file (aka .PRN) Some applications (like MS Word) show a Print to File option in the printers list... otherwise follow the step...
Read moreHow to obtain a Printer Query File
To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab (Generation 1 & 2 printers) Navigate through the followin...
Read moreEnable CUPS Web Interface: Mac OSX
The CUPS Web Interface may be disabled by default on your Mac. To enable it so you can access the printing system to set up your default settin...
Read morePrinter and Driver Language
*This information is correct as of Windows Driver Version 2.8.2.779 (Release Date: 22/05/2023) Driver Language The driver will inherit...
Read moreFix the “App can’t be opened because it is from an unidentified developer” on your MAC
Your Mac is normally initially set up to only allow Applications found on the App Store to install on your computer as a Security Measure. Otherwise,...
Read morePrinter Sharing
After the steps below other people on your network can connect to your USB printer. All they need to do is add a network printer (your printer) to...
Read moreWhite Line across printed card | Damaged Printhead Element
I have a white line across the length of my printed cards 👉 It is the same on every card. 👉 It is the same on the printer...
Read morePrint Job stuck in the queue when connected to USB
Shut down your badging software. Got to Control Panel > View Devices and Printers > right click on your printer icon and remove device....
Read moreChecking printer connectivity
Download and install the ID Card Printer Support Utility. With the Support Utility now open select the connection method - ie USB. If your p...
Read moreLight or Faint Printing
Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently move...
Read moreDriver Setup ended Prematurely
If you have any Magicard drivers on your PC please un-install them and reboot your PC. Make sure you do not have any printers connected up t...
Read more.NET Framework errors
To solve a .net framework error. Step 1) First make sure you are installing the latest driver version [embed]https://support.magicard.com/solutio...
Read moreBarcodes not reading or printing out in resin black
Some badging applications send barcodes as a bitmap image and not a true type font. To workaround this follow the steps below. Shut down your badg...
Read more24:16 on Pronto
bad news / good news Bad News: This error is a fault with the middle card sensor. Good News: The Pronto can now operate regardless of this sen...
Read moreID Card Printer Support Utility
This utility is intended for use as an advanced diagnostic and set-up tool, including setting up your Ethernet settings. ⚠️ Please do not use i...
Read moreWindows cannot access the specified device, path, or file error
When you try to install , update or start a program like Magicard ID, TRUST ID and you receive Windows cannot access the specified device, path, or...
Read moreTeamViewer Remote Help
Click your Operating System image below to begin the downloading our Magicard Quick Support file directly from the TeamViewer website. [caption id=...
Read moreDye film sticking to card or breaking ribbon
If the main print roller is not perfectly clean then the following can result: The card can slip during the printing process, causing: The...
Read moreReplacing the Printhead
The video below shows the Magicard 600 printhead replacement but the process is very similar for all Magicard direct-to-card printers. Please visit...
Read moreNo Magnetic Data has been provided to encode/verify error
You must restore the driver back to factory defaults: Close down your badging software. Navigate to devices and printers. Right click o...
Read moreExclamation point symbol next to printer icon in devices and printers
Unplug the power chord move the USB cable to a different port on the PC. Check devices and printers again. If you still have an exclamation p...
Read moreDriver settings keep changing back
If you driver setting keep reverting back. Step 1) Shut down your badging software. Step 2) Go to the Start Menu > devices and printer >...
Read moreProblems with photo quality in Grosvenor Software
When printing from Grosvenor Technologies Software (all variants) photos can look very pixilated, saturated or generally very low compressed. Impor...
Read moreHow to back up Magicard ID properly.
The best practice would be backing up the whole Magicard ID folder. The folder is located under C:Program Files (x86)< This should be done o...
Read morePronto Error 24:15
The Pronto raised this error while hand feeding a card because it saw that the Rear Card Sensor is blocked before the front sensor. It expects the fro...
Read morePrint spooler keeps stopping on Windows 7
Step 1) Start > Start Search > services.msc Step 2) If the spooler is not on, turn it on. If after it is turned on, it turns off auto...
Read morePrint a test image on a Pronto printer
The Pronto is able to print an internal Test Card independently of it’s Host Computer. This function is useful test to check the Printer is workin...
Read moreNot getting edge to edge printing with DSX software
In your DSX software make sure your badge page size is set to 3.38 x 2 .13 inches.
Read moreCorrect PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...
Read moreDye film sticking to card or breaking ribbon
If the main print roller is not perfectly clean then the following can result: The card can slip during the printing process, causing: The...
Read moreDye film sticking to card or breaking ribbon
If the main print roller is not perfectly clean then the following can result: The card can slip during the printing process, causing: The...
Read morePronto Cleaning Roller Assembly
- Each of these parts must be fitted. - They will clean the cards on entry to the printer. - This will maintain the printing quality and...
Read moreCleaning the Pronto (Video)
Here's a video on cleaning your Pronto and keeping it in great working order. ⚠️ The minumum cleaning frequency we advise for the Pronto is eve...
Read moreCorrect Cleaning Card for your Magicard Printer
It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...
Read moreCorrect PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...
Read moreSensor Test
Download the Support Utility Leave the dye film fitted, and cards in the hopper open the Support Utility and connect to your printer...
Read moreHow do I know if my computer has USB 3.0 ports?
Cmd + Space: start typing 'System Profiler' or find it from Mission Control or: Click the Apple icon located in...
Read morePrinter Sharing
After the steps below other people on your network can connect to your USB printer. All they need to do is add a network printer (your printer) to...
Read morePrint Job stuck in the queue when connected to USB
Shut down your badging software. Got to Control Panel > View Devices and Printers > right click on your printer icon and remove device....
Read moreChecking printer connectivity
Download and install the ID Card Printer Support Utility. With the Support Utility now open select the connection method - ie USB. If your p...
Read moreID Card Printer Support Utility
This utility is intended for use as an advanced diagnostic and set-up tool, including setting up your Ethernet settings. ⚠️ Please do not use i...
Read moreExclamation point symbol next to printer icon in devices and printers
Unplug the power chord move the USB cable to a different port on the PC. Check devices and printers again. If you still have an exclamation p...
Read morePrint spooler keeps stopping on Windows 7
Step 1) Start > Start Search > services.msc Step 2) If the spooler is not on, turn it on. If after it is turned on, it turns off auto...
Read moreMagicard Windows Printer Driver
This is the latest Windows Unified Driver for the full range of Magicard printers, including Secure and Xtended models and variants. Magicard Print...
Read moremacOS Printer Driver
This is the latest macOS driver for all Magicard desktop ID card printers. macOS Driver Version: 1.3.4 Release Date: 24.03.2023 ...
Read moreMagicard Bare Driver Files
This is the latest Windows Bare Driver Files for the full range of Magicard printers, including Secure and Xtended models and variants. Magicard Ba...
Read moreWindows Printer Driver Install Error 2502 / 250
If you are getting 2502 / 250_ from the MSI Installer then you may be installing the driver while using a restricted user account that doesn’t h...
Read moreHow do I know if my computer has USB 3.0 ports?
Cmd + Space: start typing 'System Profiler' or find it from Mission Control or: Click the Apple icon located in...
Read moreFix the “App can’t be opened because it is from an unidentified developer” on your MAC
Your Mac is normally initially set up to only allow Applications found on the App Store to install on your computer as a Security Measure. Otherwise,...
Read morePrinter Sharing
After the steps below other people on your network can connect to your USB printer. All they need to do is add a network printer (your printer) to...
Read moreDriver Setup ended Prematurely
If you have any Magicard drivers on your PC please un-install them and reboot your PC. Make sure you do not have any printers connected up t...
Read more.NET Framework errors
To solve a .net framework error. Step 1) First make sure you are installing the latest driver version [embed]https://support.magicard.com/solutio...
Read moreWindows cannot access the specified device, path, or file error
When you try to install , update or start a program like Magicard ID, TRUST ID and you receive Windows cannot access the specified device, path, or...
Read moreMagicard Windows Driver | Help Guide
Please see the Magicard Windows Driver help Guide below for everything you need to know regarding all the Magicard Windows driver setti...
Read moreEnable CUPS Web Interface: Mac OSX
The CUPS Web Interface may be disabled by default on your Mac. To enable it so you can access the printing system to set up your default settin...
Read morePrinter and Driver Language
*This information is correct as of Windows Driver Version 2.8.2.779 (Release Date: 22/05/2023) Driver Language The driver will inherit...
Read moreBarcodes not reading or printing out in resin black
Some badging applications send barcodes as a bitmap image and not a true type font. To workaround this follow the steps below. Shut down your badg...
Read moreNo Magnetic Data has been provided to encode/verify error
You must restore the driver back to factory defaults: Close down your badging software. Navigate to devices and printers. Right click o...
Read moreDriver settings keep changing back
If you driver setting keep reverting back. Step 1) Shut down your badging software. Step 2) Go to the Start Menu > devices and printer >...
Read moreMagicard Pronto Films
Please visit: https://magicard.com/id-printers/pronto/#consumables These are the most recent dye films available for the Magicard Pron...
Read moreCorrect Cleaning Card for your Magicard Printer
It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...
Read moreSensor Test
Download the Support Utility Leave the dye film fitted, and cards in the hopper open the Support Utility and connect to your printer...
Read moreDye film sticking to card or breaking ribbon
If the main print roller is not perfectly clean then the following can result: The card can slip during the printing process, causing: The...
Read moreNo Magnetic Data has been provided to encode/verify error
You must restore the driver back to factory defaults: Close down your badging software. Navigate to devices and printers. Right click o...
Read moreCorrect PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...
Read moreHow to obtain a Printer Query File
To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab (Generation 1 & 2 printers) Navigate through the followin...
Read more24:16 on Pronto
bad news / good news Bad News: This error is a fault with the middle card sensor. Good News: The Pronto can now operate regardless of this sen...
Read morePronto Error 24:15
The Pronto raised this error while hand feeding a card because it saw that the Rear Card Sensor is blocked before the front sensor. It expects the fro...
Read moreDye film sticking to card or breaking ribbon
If the main print roller is not perfectly clean then the following can result: The card can slip during the printing process, causing: The...
Read moreCorrect PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...
Read moreHow to obtain a Printer Query File
To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab (Generation 1 & 2 printers) Navigate through the followin...
Read moreLight or Faint Printing
Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently move...
Read morePronto Electronics
Some Pronto printers may have a different version of Magicard Pronto Electronics. MK1 or MK2. MK1 refers to our original 1st generation electroni...
Read moreHow do I use my Magicard printer?
We sometimes get enquiries from people who find themselves having to use a printer they are unfamiliar with. Maybe somebody left the business an...
Read morePrinters Currently Supported for Out of Warranty Repairs
Magicard Ltd.’s intentions are to support / repair a product for five years after last date of manufacture where possible. *Legacy printers not l...
Read moreOut of Warranty Repairs
If your printer is out of warranty and in need of repair we can still help to ensure it continues to print cards. There is very little we cannot fi...
Read moreHow do I know if my computer has USB 3.0 ports?
Cmd + Space: start typing 'System Profiler' or find it from Mission Control or: Click the Apple icon located in...
Read moreCorrect PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...
Read moreHow to obtain a Printer Query File
To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab (Generation 1 & 2 printers) Navigate through the followin...
Read morePrinter Sharing
After the steps below other people on your network can connect to your USB printer. All they need to do is add a network printer (your printer) to...
Read moreWhite Line across printed card | Damaged Printhead Element
I have a white line across the length of my printed cards 👉 It is the same on every card. 👉 It is the same on the printer...
Read moreLight or Faint Printing
Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently move...
Read moreReplacing the Printhead
The video below shows the Magicard 600 printhead replacement but the process is very similar for all Magicard direct-to-card printers. Please visit...
Read moreHow to back up Magicard ID properly.
The best practice would be backing up the whole Magicard ID folder. The folder is located under C:Program Files (x86)< This should be done o...
Read moreMagicard Windows Driver | Help Guide
Please see the Magicard Windows Driver help Guide below for everything you need to know regarding all the Magicard Windows driver setti...
Read morePronto User Manual
The User Manual explains how to setup your Pronto Printer. It also provides help and information about operation, settings and maintenance. See...
Read morePronto Cleaning Roller Assembly
- Each of these parts must be fitted. - They will clean the cards on entry to the printer. - This will maintain the printing quality and...
Read moreHow do I use my Magicard printer?
We sometimes get enquiries from people who find themselves having to use a printer they are unfamiliar with. Maybe somebody left the business an...
Read morePronto Quick Start Guide
The Pronto Quick Start Guide will guide you through setting up your printer. See also: https://support.magicard.com/solution/pronto-user-manual...
Read moreCleaning the Pronto (Video)
Here's a video on cleaning your Pronto and keeping it in great working order. ⚠️ The minumum cleaning frequency we advise for the Pronto is eve...
Read moreCorrect Cleaning Card for your Magicard Printer
It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...
Read morePrint to File
To obtain a Print-to-file (aka .PRN) Some applications (like MS Word) show a Print to File option in the printers list... otherwise follow the step...
Read moreHow to obtain a Printer Query File
To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab (Generation 1 & 2 printers) Navigate through the followin...
Read moreTeamViewer Remote Help
Click your Operating System image below to begin the downloading our Magicard Quick Support file directly from the TeamViewer website. [caption id=...
Read moreReplacing the Printhead
The video below shows the Magicard 600 printhead replacement but the process is very similar for all Magicard direct-to-card printers. Please visit...
Read morePrint a test image on a Pronto printer
The Pronto is able to print an internal Test Card independently of it’s Host Computer. This function is useful test to check the Printer is workin...
Read moreMagicard Windows Printer Driver
This is the latest Windows Unified Driver for the full range of Magicard printers, including Secure and Xtended models and variants. Magicard Print...
Read moremacOS Printer Driver
This is the latest macOS driver for all Magicard desktop ID card printers. macOS Driver Version: 1.3.4 Release Date: 24.03.2023 ...
Read moreMagicard Windows Driver | Help Guide
Please see the Magicard Windows Driver help Guide below for everything you need to know regarding all the Magicard Windows driver setti...
Read moreNon Magicard Badge Design and Printing Applications
Any applications can print to your Magicard printer via windows print (file > print). However, the document size needs to be correct for the CR8...
Read morePronto Firmware
This is the latest Pronto firmware for all series printer models and all variants. Version: V3.42 Release date: 14/07/2022 For full detai...
Read moreChrome | Printing from Google Chrome Browser results in greyscale print
Printing from Google Chrome results in greyscale printed card On 19th June 2018 we began receiving calls from a few customers who print from the Goog...
Read moreMagicard Linux Driver
V1.3.4 (released 24.03.2023) Please find all the info you need for installing the Magicard Linux Driver below:
Read moreMagicard Bare Driver Files
This is the latest Windows Bare Driver Files for the full range of Magicard printers, including Secure and Xtended models and variants. Magicard Ba...
Read moreID Card Printer Support Utility
This utility is intended for use as an advanced diagnostic and set-up tool, including setting up your Ethernet settings. ⚠️ Please do not use i...
Read moreCorrect Cleaning Card for your Magicard Printer
It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...
Read moreCorrect PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...
Read moreSensor Test
Download the Support Utility Leave the dye film fitted, and cards in the hopper open the Support Utility and connect to your printer...
Read morePrint to File
To obtain a Print-to-file (aka .PRN) Some applications (like MS Word) show a Print to File option in the printers list... otherwise follow the step...
Read moreWhite Line across printed card | Damaged Printhead Element
I have a white line across the length of my printed cards 👉 It is the same on every card. 👉 It is the same on the printer...
Read moreLight or Faint Printing
Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently move...
Read moreBarcodes not reading or printing out in resin black
Some badging applications send barcodes as a bitmap image and not a true type font. To workaround this follow the steps below. Shut down your badg...
Read moreNon Magicard Badge Design and Printing Applications
Any applications can print to your Magicard printer via windows print (file > print). However, the document size needs to be correct for the CR8...
Read moreChrome | Printing from Google Chrome Browser results in greyscale print
Printing from Google Chrome results in greyscale printed card On 19th June 2018 we began receiving calls from a few customers who print from the Goog...
Read moreWindows cannot access the specified device, path, or file error
When you try to install , update or start a program like Magicard ID, TRUST ID and you receive Windows cannot access the specified device, path, or...
Read moreProblems with photo quality in Grosvenor Software
When printing from Grosvenor Technologies Software (all variants) photos can look very pixilated, saturated or generally very low compressed. Impor...
Read moreHow to back up Magicard ID properly.
The best practice would be backing up the whole Magicard ID folder. The folder is located under C:Program Files (x86)< This should be done o...
Read moreNot getting edge to edge printing with DSX software
In your DSX software make sure your badge page size is set to 3.38 x 2 .13 inches.
Read moreChrome | Printing from Google Chrome Browser results in greyscale print
Printing from Google Chrome results in greyscale printed card On 19th June 2018 we began receiving calls from a few customers who print from the Goog...
Read moreCorrect PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...
Read moreWhite Line across printed card | Damaged Printhead Element
I have a white line across the length of my printed cards 👉 It is the same on every card. 👉 It is the same on the printer...
Read moreLight or Faint Printing
Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently move...
Read moreOut of Warranty Repairs
If your printer is out of warranty and in need of repair we can still help to ensure it continues to print cards. There is very little we cannot fi...
Read moreGlobal support centres
UK
Waverley House Hampshire Road Granby Industrial Estate
Weymouth, DT4 9XD
United Kingdom
USA
148 E. Stiegel St
Manheim, 17545
United States
Middle East
5WB (West Wing) Office 446
Dubai Airport Free Zone, 371564
United Arab Emirates
