Detailed solution for: Unable to hand feed a card

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Written by Auto Mation, 9th Apr 2024

The most likely cause for this error is an incorrect setting for "Hand-Feed" mode on the printer.

Hand feed mode is a printer setting (which can be set by the end user) whereby the printer will not take cards from the rear feed hopper (if hand feed mode is selected) but instead, only take cards from the card slot on the front display panel. (This is the same slot used to feed the long 'T'-shaped Magicard cleaning card).

Hand feed mode is only active when this is set to "ON" and can be easily checked by the end user as follows:

With the printer powered up and initialised, press the "Menu" button on the printer's front panel. "Hand feed mode" should be visible in the next sub-menu displayed. Using the "down arrow" key, scroll down and select this option. Set the "hand feed mode" option to "ON" (Hand feed mode is usually set to "off" by default).

Exit all menus and try a re-print (the printer should now only accept cards from the card slot under the front display panel).