
Magicard ID card printer and software solutions
Search through our large library of solutions of common ID card printer and software faults. If you don't find a solutions to your issue you can raise a support ticket by signing in
Does the Prima 4 or Prima 8 printer have a Pass Through mode?
By Mark Lescano
The Prima 4 & 8 Printers cannot be used in "Pass Through" mode.
Printer Driver | Windows | Prima 4 and Prima 8
By Liam Rock
The latest Magicard Prima 4 & Prima 8 Printer Driver.
Cleaning the Rio Pro
By Darren Garbett
Here's a video on cleaning your Rio Pro and keeping it in great working order.
Printer Driver | Prima 2e / Prima 3
By Mark Lescano
This is the latest driver for both the Prima 2e and the Prima 3 printer models.
Replacing the Printhead
By Darren Garbett
Guide to replacing the Printhead on your Magicard direct to card printer.
Cleaning the Pronto
By Darren Garbett
Here's a video on cleaning your Pronto and keeping it in great working order.
Where do I insert the Holokote Key card
By Alan Maxwell
Before you use the CD to install your Custom Holokote design you must first put the Holokote Key Card into the Printer card slot:
Duplex printing is grayed out in driver settings
By Alan Maxwell
Double sided duplex printing is only available on 'Duo' enabled printers. If you have Duo printer but both sides is not available, this article will help.
Error Jam Turnover 91
By Alan Maxwell
Jam Turnover 91 is seen immediately at power on and can usually be easily rectified.
Is my machine capable of using magnetic stripe cards?
By Mark Lescano
Check your printers LCD screen. If you see your printer name followed by an 'M' or a 'Mag' then it has Magnetic encoding capability.