
Magicard ID card printer and software solutions
Search through our large library of solutions of common ID card printer and software faults. If you don't find a solutions to your issue you can raise a support ticket by signing in
Dye film sticking to card or breaking ribbon
By Darren Garbett
If the main print roller is not perfectly clean the card could slip during printing causing print issues.
Printer Driver | Windows | Tempo
By Mark Lescano
This is the latest windows driver for the Magicard Tempo printers
Printer Driver | Windows | Avalon Non E
By Darren Garbett
This is the latest driver for Avalon printer models that do not have an "E" in the serial number.
Does the Prima 4 or Prima 8 printer have a Pass Through mode?
By Mark Lescano
The Prima 4 & 8 Printers cannot be used in "Pass Through" mode.
Printer Driver | Windows | Prima 4 and Prima 8
By Alan Maxwell
The latest Magicard Prima 4 & Prima 8 Printer Driver.
Cleaning the Rio Pro
By Darren Garbett
Here's a video on cleaning your Rio Pro and keeping it in great working order.
Printer Driver | Windows | Prima 2e / Prima 3
By Mark Lescano
This is the latest driver for both the Prima 2e and the Prima 3 printer models.
Replacing the Printhead
By Darren Garbett
Guide to replacing the Printhead on your Magicard direct to card printer.
Cleaning the Pronto
By Darren Garbett
Here's a video on cleaning your Pronto and keeping it in great working order.
Global support centres
UK
Magicard Ltd (HQ) Waverley House Hampshire Road Granby Industrial Estate Weymouth Dorset DT4 9XD United KingdomOpening hours Monday - Friday: 8:30am - 5:00pm
We are closed on all UK bank holidays
Contact us Phone: +44 (0) 1305 470 292 Email UK support
USA
Brady (North America) 148 E. Stiegel St Manheim PA 17545 United StatesOpening hours Monday - Friday: 9:00am - 5:00pm
Contact us Phone: +1 717-664-7818 Free phone: +1 800-220-8096 Email USA support
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Brady (Belgium) Poldergotestraat 9 Zele East Flanders 9240 BelgiumOpening hours Monday - Friday: 9:00am - 5:00pm
Contact us Phone: +32 (0)2 404 06 76 Email Europe support
Middle East
Magicard (Sales & Support Hub) 5WB (West Wing) Office 446 Dubai Airport Free Zone Dubai 371564 United Arab EmiratesOpening hours Monday - Friday: 9:00am - 5:00pm
Contact us Email Middle East support