Windows cannot access the specified device, path, or file error

Prompt response to issue. Instructions provided resolved issue immediately.

Continuously followed up with Technical Support for status updates on badge printer. Responses were timely, but could have been elaborated better. Printer did return in excellent condition and overall, issues were resolved.

Support were very helpful but sadly we didn't manage to get the 2010 machine working again and I had to buy a new machine.

Thank you so much! The ID printer is working great and we really appreciate the honesty of your technicians! We could have easily been billed for repairs that weren't done, as our printer is no longer under warranty, but you didn\'t charge us at all. The technician superstar told me that it was a simple loose wire, which he reattached, and they shipped it back at no charge. Thank you!

It was strange what my problem was but support was quick to isolate it with a few pics sent to them. Very happy with the support.