Support for Department of Health (Green) Printers

Return to printer solutions | Guides and Manuals

Written By Luke Ridgway 4th Dec 2023

Start with this page

Please note that Support for your Health Service Enduro+ (Blue) printer should initially be sought via SCC

To report a problem or to order materials, please refer to the information linked below:

https://digital.nhs.uk/services/registration-authorities-and-smartcards/smartcard-printers#magicard-printers

That said, we still want to help you if you need it so we have added solutions for your Health Service Enduro+ (Blue) printer that we hope you will find useful – click back one page to see these if you entered your serial number on the home page, or to enter it please click here.

For the latest HSCIC approved Driver and Firmware please visit:

https://doh.magicard.com

Printer information

Your ‘Green’ printer was supplied to the Trust, one for every trust.

They have a 5 year warranty.

They can only work with the correct dye film (%-DH) see the link above.

(There is an option for Trusts to purchase more printers – these are Blue, not green. They have a 3 year warranty)

You are here because the serial number you entered means you have a Green Department of Health printer…

Department of Health Magicard 300

Green line runs around front display
Department of Health Logo and text between front buttons
Part Number (on base label): 3300-%-DH (where % is wildcard)
Used with %-DH Dye Film

Department of Health Enduro+ (Green)

Green Lid and front bezel with green label
Department of health Logo and text between front buttons
Part Number (on base label): 3633-%-
DH (where % is wildcard)
Used with %-DH Dye Film

Why create an account?

Direct technical support

Create online support tickets with our industry leading and experienced support staff. Sign up

Register your products

Register your products with us for updates and warranty information. Register

What customers say about our support...

Prompt response to issue. Instructions provided resolved issue immediately.

Printer model: Department of Health Magicard 300

With a couple of email. Got the information I need to resolve my issues. Great work. Great products. Thank you.

Printer model: Magicard 600

I appreciate the service I received during this support ticket. I appreciate being able to correspond via email and I appreciate being able to make contact with you fairly easily. It is very difficult to be able to make contact with people at many companies, but it was very easy to get in touch with you. I appreciate your support and service and am happy to leave a 5 star rating!

Printer model: Rio Pro

Support were very helpful but sadly we didn't manage to get the 2010 machine working again and I had to buy a new machine.

Printer model: Pronto

Detailed instructions given to resolve the issue.

Printer model:

Global support centres

UK

Magicard Ltd (HQ)
Waverley House Hampshire Road Granby Industrial Estate
Weymouth, DT4 9XD
United Kingdom

USA

Brady (North America)
148 E. Stiegel St
Manheim, 17545
United States

Middle East

Magicard (Sales & Support Hub)
5WB (West Wing) Office 446
Dubai Airport Free Zone, 371564
United Arab Emirates

Europe

Brady (Belgium)
Industriepark
Lindestraat 20, 9240
Belgium