Support for Department of Health (Green) Printers

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Written By Luke Ridgway

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Please note that Support for your Health Service Enduro+ (Blue) printer should initially be sought via SCC

To report a problem or to order materials, please refer to the information linked below:

https://digital.nhs.uk/services/registration-authorities-and-smartcards/smartcard-printers#magicard-printers

That said, we still want to help you if you need it so we have added solutions for your Health Service Enduro+ (Blue) printer that we hope you will find useful – click back one page to see these if you entered your serial number on the home page, or to enter it please click here.

For the latest HSCIC approved Driver and Firmware please visit:

https://doh.magicard.com


Printer information

Your ‘Green’ printer was supplied to the Trust, one for every trust.

They have a 5 year warranty.

They can only work with the correct dye film (%-DH) see the link above.

(There is an option for Trusts to purchase more printers – these are Blue, not green.  They have a 3 year warranty)

You are here because the serial number you entered means you have a Green Department of Health printer…

Department of Health Magicard 300

Department of Health Magicard 300

  • Green line runs around front display
  • Department of Health Logo and text between front buttons
  • Part Number (on base label):  3300-%-DH (where % is wildcard)
  • Used with %-DH Dye Film

 

 

 

 

 


Department of Health Enduro+ (Green)Department of Health Enduro+ (Green)

  • Green Lid and front bezel with green label
  • Department of health Logo and text between front buttons
  • Part Number (on base label): 3633-%-
  • DH (where % is wildcard)
  • Used with %-DH Dye Film

Why create an account?

Direct technical support

Create online support tickets with our industry leading and experienced support staff. Sign up

Register your products

Register your products with us for updates and warranty information. Register

What customers say about our support...

Great Job! I was impressed that the printer problems were fixed quickly and returned to me and packaged properly so it was returned to me in great condition, and nothing broke. Nice job! Thanks for your good service!

Printer model: Rio Pro

Same day reply and gave all the information I could need to fix the issue I had and it worked first time

Printer model: Rio Pro 360

It was strange what my problem was but support was quick to isolate it with a few pics sent to them. Very happy with the support.

Printer model: Magicard 600

Fragen wurden beantwortet, auch wen eine Kurzanleitung für das programm weiterhin fehlt

Printer model: Pronto100

The issue I had with the printer was resolved with speed and professionalism.

Printer model: Magicard 300

Global support centres

UK

Waverley House Hampshire Road Granby Industrial Estate
Weymouth, DT4 9XD
United Kingdom

USA

148 E. Stiegel St
Manheim, 17545
United States

Middle East

5WB (West Wing) Office 446
Dubai Airport Free Zone, 371564
United Arab Emirates