Prima 4 Firmware

Timely and helped direct us to the underlying issue that had not been considered.

We ended up not getting the piece repaired due to the cost but support was great about getting back to me which I appreciate.

With a couple of email. Got the information I need to resolve my issues. Great work. Great products. Thank you.

Continuously followed up with Technical Support for status updates on badge printer. Responses were timely, but could have been elaborated better. Printer did return in excellent condition and overall, issues were resolved.

4 stars were given because the printer was literally bought a month and a half ago and instead of just swapping it out with a new one, we had to go through the manufacturers warranty process. I will say, from the time I shipped it out to the time I got it back was great. Hardly any time passed.