How to get a Printer Query File

Written By Liam Rock

A Printer Query File is an export from your Magicard printer containing useful printer configuration and settings, all in a simple text file (.txt).

It is often helpful to provide a query file to your technical support agent during a support case as it contains a great amount of technical printer data and is a valuable diagnostic tool.

Windows Only

How to obtain a Printer Query File

With the latest driver via Printer Properties > Tools Tab

Navigate through the following steps:

1. Control Panel
2. Devices and Printers
3. Right Click your printers icon
4. Printer Preferences
5. 'Tools' Tab
6. 'Query' Button
7. Once the data has populated (be patient)
  
  Please then save your file as:
  
  query-your-serial-number.txt
  query-12F3456.txt

If your support agent requested a query file please attach it to your existing web case or email thread, thank you, it will be very helpful.

The video guide below shows an older Windows 7 PC and driver and a Generation 1 Rio Pro but this is the same process for current printers too.

I don't see the 'Tools Tab'?

You are running an older version of the Magicard Printer Driver.
We recommend you udate to the latest Windows Driver (and Printer Firmware) - navigate to the homepage for your specific printer to find the latest downloadable files.

Or scroll below to use the Support Utility which negates the need for succesful driver connection.

Screenshot Guide:

From Control Panel > Devices and Printers > Right Click your printers icon > Printer Properties > Tools Tab > Query Printer Button

⏳ Wait for the query information to be gathered (be patient), then click Save.

Please name your file with your printers serial number: 12F3456.txt

If Technical Support have requested a query file please attach it to your existing web case or email thread, thank you... 🙏

Via the ID Card Printer Support Utility

⚠️ Compatible with Generation 1 printers Only
Rio Pro, Enduro, Pronto^*

^{And with all variants of these base models.}

* Note for Pronto electronics package (MK1 or MK2)
_{This page will help to explain the differences in more detail.}

Where your Pronto Serial Number contains a letter, like: 12F1234
The electronics package installed is MK1 therefore this Support Utility can be used ✅

Where your Pronto Serial Number is 8 digits, like: 12345678
The electronics package installed is MK2 therefore this Support Utility cannot be used 🚫

Instead please follow the steps above using the Tools Tab.

https://youtu.be/cUyUaK0czSY

The video guide below shows an older Windows 7 PC and driver and a Generation 1 Rio Pro but this is the same process for current printers too.