Helix User Manual

The support team was very responsive and provided the information needed to address the issue.

Great Job! I was impressed that the printer problems were fixed quickly and returned to me and packaged properly so it was returned to me in great condition, and nothing broke. Nice job! Thanks for your good service!

It was strange what my problem was but support was quick to isolate it with a few pics sent to them. Very happy with the support.

Mark was extremely helpful, quickly responding to, diagnosing, and resolving the case for our two Magicard 600 printers. I\'m grateful for the support and impressed by the high level of customer service received.

Thank you so much! The ID printer is working great and we really appreciate the honesty of your technicians! We could have easily been billed for repairs that weren't done, as our printer is no longer under warranty, but you didn\'t charge us at all. The technician superstar told me that it was a simple loose wire, which he reattached, and they shipped it back at no charge. Thank you!