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General Error Message 24:03

When the error “General Error 24:03 Please contact Technical Support is seen the problem can be resolved by upgrading to the latest firmware.
The Printer is attempting to update details on the electronic tag fitted to the Dye Film but failing.
Step 1:
Ensure the printer is switched on and ready.
Step 2:
Download and save the firmware file applicable to your printer model.

http://support.ultramagicard.com/category/printer-drivers-firmware-software/ 

Step 3:
Run the firmware file, the printer will reset.
Step 4:
Re-test your printer.