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Error 02:00 | Out of Cards

In nearly all cases this error will be raised because the rear feed roller requires a thorough clean.


Cleaning Videos

Find more printer models on our YouTube Channel.

Please follow the cleaning routine as per the videos below.
Pay particular attention to the Manual Cleaning section: 1m:25s for Enduro | 1m:45s for Rio Pro.
This demonstrates a thorough manual cleaning technique which will fix nearly all card feed issues:

See also:

Check your card stock

What cards are you using?  Self Adhesive?  Try switching a new pack of plain cards.


If the issue remains:

  1. Remove the card hopper
  2. Pop the lid slightly open (not all the way – just not clicked shut)
  3. Press Menu
  4. Choose Move Card
    • Pressing the UP arrow button will rotate the feed roller also
      (Note: it will not rotate forwards in this mode – only backwards)

Can you hear the motor when you press the up arrow?
Can you see the roller rotate when you press the up arrow?

Anything untoward?  Need help?

You can check your printers warranty status by entering your serial number on the support home page, here:

 

If your printer is still in warranty please contact Technical Support.

If your warranty has expired then we can still help and you can check which products are still available for Magicard Out of Warranty Repairs here.

You may also find your original supplier can assist you if they are more local to you – either with repair or replacement.

 


In most cases it would be beneficial to provide us a Printer Query File when you contact Support, either attached to your web case or emailed to us, this will save us asking and speed up our support to you:

Query File

 


If you are unable to view the video the document below explains the manual cleaning for the card feed roller, or download this as a PDF below: